Brunswick Hotels, Arlington

"The room was quite nice: In the bathroom the toilet was jammed in between the sink and the wall so that it was difficult to sit down, and when I did my leg touched the metal of the stand that held the sink. We had an expensive dinner in the restaurant - not the French restaurant but the other one. The creamed spinach was limp spinach in a milky soupy something. We asked that the steak be charred on the outside, medium rare on the outside. It was neither and not very good. My dinner was tasteless. Really, it was a terrible meal and did I mention that it was expensive? Our flight was late so we ended up eating at 8:30 pm, but we were told that the restaurant served until 10pm so we gave it a chance. What a mistake. Everyone acted as if they were already headed for home. The staff stood around talking with each other instead of asking if we would like more water - which we did. The dishes at the table of four next to ours remained on the table for a long time, then the dirty dishes were moved to a large tray on a stand right next to our table - and left there! Really, it was astonishingly bad service and the attention to detail completely lacking. The bar in the big lobby was full. Clearly the restaurant is an afterthought to the Peabody management. I just wish we had known beforehand. We would have eaten at the hotel across the street."

"The staff was warm and welcoming, which I truly appreciated. Unfortunately, the property itself could use some updates. There was a leak in the lobby ceiling, the shower in the room showed signs of mold, and the carpet throughout the guest floor and in the room appeared worn and unclean. We originally booked a two-night stay but decided to leave after the first night."

"Hot tub could of been hotter for my liking. Rooms were very nice."

"I absolutely love this place. Great people, beautiful hotel, awesome Bass Pro Shop, and quick access to downtown. Make this your place to stay in Memphis!"

"Great customer service & nice rooms."

"The front desk staff was very polite and helpful. The rooms were beautiful. The view was beautiful as well great place to stay. I would absolutely stay again."

"Everything was perfect. I will be back when I visit Memphis again."

"Room was nice and loaction is good. The breakfast is very expensive. The thing that lets it down are the bar staff and some at breakfast (but not all). One bar staff member was rude and arrogant, the worst we come across on our road trip, if you don't want to work here just get another job. "

"The lady at checkin charged me for 5 rooms when i only had 2. Took 4 days to get it straight, then 2weeks to get refunded. "