Deluxe Suite, 2 Bedrooms
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Reviews of The Lodge at Broadway

4 out of 5
The Lodge at Broadway
2 Kiel Close, High Street, Broadway, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 180 out of 257 reviews" "
Rating 8 - Good. 50 out of 257 reviews" "
Rating 6 - Okay. 19 out of 257 reviews" "
Rating 4 - Poor. 6 out of 257 reviews" "
Rating 2 - Terrible. 2 out of 257 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rebecca

Travelled with family
Liked: Amenities
Disliked: Staff & service
The description of this property was very misleading. On Expedia they say someone is at the front desk daily from 8 am-8 pm. When we arrived, we found an apartment building with no instructions and a locked door. My phone wouldn’t work (we were traveling from the US and had consistent problems with our cell phones not working in the Cotswolds) and I could find no check in instructions on Expedia’s website. I finally went to another hotel in the area and they were able to call The Lodge for me. The woman on the other end kept saying I received an email with the checkin code but when I checked, there was no email. When I asked the woman to please give me the check in code over the phone, she kept saying “just check your email”. I kept telling her I hadn’t received the email or code and this frustrating interchange continued for a while until she finally gave me the code. After staying in beautifully appointed 17th century coaching inns throughout the Cotswolds all week for the same price - with free breakfast to boot - this was a very disappointing and stressful experience. The facility itself was very nice and beautifully appointed but lacked the quaintness or service of our other stays.
Stayed 1 night in Apr 2024

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, the Deer room, nice size with large bathroom, great shower. Tea, biscuits and milk in mini fridge, alternative milks available if needed. Quiet area behind the main road. Several great restaurants, but book ahead as they can be busy for dinner. We stayed here 8 years ago on holiday and are glad we came back, it was just as good as we remembered.
Stayed 2 nights in May 2024

10/10 Excellent

Aleem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! This was our fourth time at the property and we continue to have a pleasant experience each time. We take the “Duck” room which sleeps 4 and is ideal for a small family. There’s also a pantry which is very helpful with kids. It’s basically a studio apartment right in the middle of broadway high street. The rooms are clean, modern and cosy. Please note there’s no staff at the hotel - but you receive all the instructions on phone and email and it’s fairly straight forward. The housekeeping come in the mornings to clean up. In my view, best hotel in Broadway for a family and the tariff is usually reasonable.
Stayed 2 nights in May 2024

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a great nights sleep and the room was lovely and clean. You could use some usb outlets by the bedside tables and a night light in the bathroom as the over head lights are a bit intense. It would be useful to have better direction to the lodge itself and parking. The phone number was very helpful and the girl who answered was as well.
Stayed 1 night in Apr 2024

6/10 Okay

Loreto

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Neil

Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stress free stay. Clean rooms and all amenities at ones doorstep
Stayed 2 nights in Dec 2023
Response from Jo on 9 Feb 2024
thank you for your feedback

6/10 Okay

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was updated and quite clean. The staff were very nice. Unfortunately, the bathroom and hallway had a very unpleasant odor from the fryer in the restaurant next door. Even with a window open, the smell was strong. I don’t think there’s anything that can be done without shutting off a shared vent. At least the bedroom didn’t smell if the bathroom door was kept shut. There’s no separate room or closet for luggage storage. There’s a lobby you can leave them. You do need a code to get into the lobby and there’s a camera. We didn’t have a problem but FYI. Other than the odor, it’s a comfortable room and super well located.
Stayed 2 nights in Dec 2023
Response from Jo on 28 Dec 2023
Hi Mrs Miller, i apologise that there was a smell, this is something out of our control and very rarely happens.. We were happy to hold your luggage before check in, while to explored all that the Cotswolds has to offer, we promised the door would be secure and that i would oversea the camara to put your mind at rest, we are such a small unique little hotel hence limited storage. Thank you for the lovely feedback regarding the staff and cleanliness, hopefully you will return again regards Jo

10/10 Excellent

JOHN RICHARD

Stayed 1 night in Nov 2023
Response from Jo on 14 Dec 2023
thank you for your score regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in The Hare room
A very pleasant stay at The Lodge. Communication from hotel was very good in run up to and on the day of stay. Room was of excellent size, very clean and comfortable with a superb Hare theme throughout in terms of furnishings. Each room has a theme. Will definitely recommend and would not hesitate in going back.
Stayed 1 night in Nov 2023
Response from Jo on 21 Nov 2023
thank you for the lovely feed back, we look forward to your return in the future regards Jo

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Jem
Fantastic place to stay so close to the centre, very quiet location as just off the main street. Parking is excellent and room are comfy and have plenty of space. Nice touch the mini fridge in the room and also discounts for breakfast at a local cafe.
Stayed 1 night in Oct 2023
Response from Jo on 8 Dec 2023
thank you for your lovely feedback

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service
Very nice room. Clean, large enough, quiet, safe. Right on the main street and walkable to a variety of restaurants. Convenient parking. Every aspect is satisfactory except IF YOU NEED DECENT INTERNET SERVICE, THIS IS NOT A GOOD CHOICE.

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the shops and dining options
Stayed 1 night in Sep 2023

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room (Horse and Hound) was lovely and well appointed. The bed was comfortable and the bathroom spacious. Checking in was pretty easy, and the biggest challenge was parking. With no spaces out back we didn’t know where else to go. Some friendly neighbors were a great help and all was well. We hope in the future there are USB charging points, and a little more parking.
Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Stayed 2 nights in Sep 2023

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

PAUL

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

ALLISON

Liked: Cleanliness
Disliked: Staff & service
Big Brother is in full force here! very poor lazy yet intrusive service Pros: beautiful clean place &location! Big Cons: *no staff onsite even during stated "manned" hours; though we received a welcome email re staff onsite during certain hours, this is a lie; just to get in the front door during the stated hours, we had to make an international call. The code and full check in instructions should've been included in the welcome email. *there is NO WIFI even though it's advertised as having wifi; The supposed network didn't even come up as an option, and we tried it on 4 devices& from the lobby &several other spots. When we contacted mgt, we were told "everyone must be trying to log on at the same time"-- at 4pm; This is bogus, as the network didn't even show up for our entire stay. *the most creepy thing is that cameras follow your every move, and the lazy mgt that can't lift a finger to help when you need wifi or a fan will spring into action if they claim you violated an unwritten rule that they just made up. It was creepy and disturbing, upsetting an otherwise peaceful stay. After lying about check in &wifi &refusing to provide a simple fan in a stifling warm expensive room (how hard is it to drop off /provide a $25 floor fan when theres no ac and it's hot? A fan should be a basic item!) But to top it off, when we opened a window vent to try to get some relief, mgt blew up my phone demanding the air vent be closed immediately, threatening us. No thanks!
Stayed 1 night in Jul 2023
Response from Jo on 29 July 2023
Thank you for your feed back. We have a duty of care for all guests when staying with us and the camaras are there to support no only ourselves but make our guests feel safe. We will not tolerate any form of fighting (even if guests are related) we have family's / couples staying with us and will not allow them to feel intimidated / scared by bad behaviour we want all to feel safe when staying with us. We also provide a secure location for all our guests, 1, opening windows in an area that makes the property unsecure, 2 opening roof windows allowing water damage to be caused (knowing we were due heavy rain .) We offer WiFi but we can not promise this as a definite due to the location coverage is very limited. (the Cotswold) we are sorry this was not to your liking

10/10 Excellent

Simon

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

4/10 Poor

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Unfortunately I received a parking ticket for parking in the Lygon Arms..although I registered my car with the Lodge who confirmed they had given my car details to reception…somewhat disappointing result
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room had everthing we wanted. The bathroom was large and well equiped.
Stayed 3 nights in Jun 2023

10/10 Excellent

Itsuko

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Clare

Stayed 1 night in Jun 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night but once we found The Lodge ( it was tucked away in a little courtyard) we were very pleased with our accommodation. We would recommend it in future
Stayed 1 night in Jun 2023

10/10 Excellent

Joseph

Stayed 1 night in Jun 2023

6/10 Okay

Paul

Stayed 1 night in May 2023

6/10 Okay

Vanessa

Business traveller
Liked: Cleanliness
Good size rooms and bathroom, but no staff on site makes it a no-no for me as a female travelling alone on business. Also no breakfast facilities and no desk to work at. Should have read the small print !
Stayed 3 nights in May 2023

8/10 Good

Molly

Liked: Staff & service, property conditions & facilities
Ideal location for a night away.
Perfect location for a wander around the beautiful village. A little bit tired inside the room (Mould around bath, small hole in ceiling in bathroom, peeling paint), could do with a few touch ups in places but of course this doesn't impact the stay really. Overall a lovely little base for a night away. Straight forward self check in. Lovely to have fresh milk in the fridge and the option of proper coffee or sachet. Great tea selection and lovely to have the option of using a fan in the room.
Stayed 1 night in May 2023

6/10 Okay

kevin

Stayed 1 night in Apr 2023

8/10 Good

Michael

Stayed 1 night in Apr 2023

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were arriving late but had excellent guidance for how to access our room, and having a discount for our breakfast at No 32 was icing on the cake. Perfect for a night away and a visit to the beautiful Broadway.
Stayed 1 night in Mar 2023

10/10 Excellent

Susan

Stayed 1 night in Feb 2023

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Location!
Great location and clean room. Bed slightly uncomfortable but overall a good value for money choice.
Stayed 1 night in Feb 2023

8/10 Good

Paul

Stayed 1 night in Feb 2023

10/10 Excellent

Gareth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous little hotel
Everything was great!
Stayed 2 nights in Jan 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay
Really enjoyable stay. Great location and excellent room and bathroom
Stayed 1 night in Jan 2023

6/10 Okay

Chantelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was a great village was not sure about the staff. We had to find a local to be able to contact the hotel to get ahold of reception

8/10 Good

MALCOLM

Stayed 1 night in Dec 2022

6/10 Okay

Lesley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Ideal location . Just a little down in the mouth and needs some TLC like the communal flooring and attention around the bathroom window
Stayed 1 night in Dec 2022

10/10 Excellent

Jason

Stayed 1 night in Dec 2022

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

Philip

Travelled with partner
Liked: Staff & service, property conditions & facilities
OK mixed experience - firstly perfect location, room layout ideal and nicely furnished and decor etc. improvements - self check-in via text awkward (as Expedia does not share mobile number? Although we had on an email?) so waiting to get in. Room nice and warm but boiler type noise runs across ceilings giving a permanent drone and need to hoover behind furniture, as we pulled away to let radiator heat the room.
Stayed 1 night in Dec 2022

10/10 Excellent

Melanie

Stayed 1 night in Nov 2022

10/10 Excellent

Mbalenhle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My third stay within the last three months, won’t be my last, I love it here, great value, right in the heart of the village, clean, warm, low price.
Stayed 1 night in Nov 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great overnight stay
Very spacious bathroom. Easy access to a staff free facility. Friendly staff at the end of a phone. Clear directions, etc. Beautifully decorated and clean room. Overall a great overnight stay.
Stayed 1 night in Nov 2022