Thanks for your review kerby. Kind Regards.

Stephen,Thank you for your review and I am glad to hear you enjoyed your stay. Regarding the hot water if you had let us know during your stay we would have got it looked at but thanks for letting us know.

Great to hear how much you enjoyed your stay Jonathan. Thanks for taking the time to write your review. Kind Regards.

Thank you for your comments Nina.We will investigate the issues mentioned and will reach out to you directly.

Thank you for your review.

Thank you for your review and we look forward to welcoming you back.

Thanks Simon,

Thanks !

Thanks Laura, I will check with my colleagues re the recycling. I've asked my colleagues to attend and sort the chairs/cupboard issue.

Thanks Felix, glad you liked it.

Thank you for your comments. Kind Regards.

Thank you.

Thanks for your comments Shelley. Hope to see you back soon!

Thank you!

Thanks for the positive feedback Monica! Hope to see you back again soon.

Thanks Christine,

Thank you,

Thanks Dzmitry, shame nothing else was written so we could see what could be improved.

Thank you for your review Anon. Please always check directly with the accommodation if you have accessibility needs before booking as we could have advised at the time that the apartments had steps. I note you've not mentioned that we did offer an alternative location which was not on the 2nd floor which you also declined. As you booked and paid Expedia directly - (on a non-refundable rate) you needed to contact them to discuss any refunds - you note you have still yet to do this. We hope your wife makes a full recovery.

Thank you for your review Anon. I will ask my colleagues to investigate but we have had no previous issues with the heating. In any such case please do get in touch and we will do our best to resolve the issues in a timely manner.

Thanks Christopher, glad you enjoyed your stay with us.

Thanks Martin, Glad you liked your stay.

Thank you Anon, Please can you contact us directly to confirm which apartment you stayed in so I can address the worktop issues and hob. Samuel,

Thank you Lesley,

Thanks Jennifer, Glad you liked the apartment.

Thank you Christine, Happy we could assist and help you out in the difficult weather conditions.

Thanks Samantha,

Thanks Steven,

Thanks Sian, glad it was everything you required.

Thanks Anon,

Thanks for the review!.

Thanks for the review Forida, apologies that the key was not in the safe when you arrived, on our busiest days sometimes we can be slightly late to Orchard Gate and we always try and ask for an arrival time to avoid this. In regards to check out, again apologies that you were rushed out. Thanks for the Dvds!

Thanks for the review. I'm afraid we can't book breakfast for you but we can offer a 'breakfast pack' for an additional charge which might go some of the way! Hope to see you again in future.

Thanks, we are addressing the issue with the signage as I agree it can be a bit difficult to find at times.

Thanks Ian, Hope to see you again in the future.

Thanks for the rating, a little disappointed its only a 3, but will try harder to get the full 5.

Thank you

Thank you for your comments. 귀하의 의견 주셔서 감사합니다

Gracias Anon, Glad te gustó el apartamento. Esperamos que la diferencia en el registro de entrada no era demasiado poco familiar. Todos nuestros apartamentos son auto-comprobación y ligeramente diferente a un hotel. Samuel,