Exterior
Check availability

Reviews of PREMIER SUITES PLUS Bristol Cabot Circus

4 out of 5
PREMIER SUITES PLUS Bristol Cabot Circus
Quakers Friars Cabot Circus, Bristol, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 75 out of 147 reviews" "
Rating 8 - Good. 49 out of 147 reviews" "
Rating 6 - Okay. 13 out of 147 reviews" "
Rating 4 - Poor. 7 out of 147 reviews" "
Rating 2 - Terrible. 3 out of 147 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Overall the property was in a great location.Flat was everything that you needed. Pity however that it was missing just a few little touches. A small bottle of milk would not have gone amiss. No salt and pepper. The TV remote control needs to be replaced. Control buttons not working . Could not get any BBC channels on free view . All small problems . The entry instructions were great and very clear.
Stayed 2 nights in Apr 2024
Response from Szandra T, Operations Executive on 17 Apr 2024
Dear William,We very much appreciate your comments regarding your stay at PREMIER SUITES Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

10/10 Excellent

Marshall

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Szandra T, Operations Executive on 1 Apr 2024
Dear Marshall,We very much appreciate your 5 out of 5 rating. I hope we can welcome you again soon in one of our apartments. Sincerely,

6/10 Okay

Ray

Liked: Property conditions & facilities
The rooms were cold. The TV network was poor and some of the channels didn’t work. However l may probably stay there again.
Stayed 2 nights in Mar 2024
Response from Szandra T Operations Executive on 26 Mar 2024
Dear Ray,Thank you for taking the time to tell us about your experience at Premier Suites Bristol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, room comfort
2 day stay central Bristol
super location, two car parks within a 5-minute walk and plenty of shops and food places for all tastes. the property is in good order however the sofa and chair have had plenty of use and are not in keeping with the standard of the rest of the property, a small quibble, in what otherwise is a decent place to stay.
Stayed 2 nights in Feb 2024
Response from Szandra T Operations Executive on 26 Mar 2024
Dear Richard,We very much appreciate your comments regarding your stay at PREMIER SUITES Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

10/10 Excellent

Jacqueline, WARRINGTON

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was immaculate, spacious and central to all the shops and restaurants. It looked like everything was new in there, e.g. cooker, oven, fridge, pans etc. It also had coffee, tea and water to start you off. Would definitely book again.
Stayed 3 nights in Feb 2024
Response from Szandra T, Operations Executive on 19 Feb 2024
Dear Jacqueline,We very much appreciate your comments regarding your stay at PREMIER SUITES Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

10/10 Excellent

Gemma Louise

Stayed 1 night in Jan 2024
Response from Szandra T, Operations Executive on 30 Jan 2024
Dear Gemma,We very much appreciate your 10 out of 10 rating. I hope we can welcome you again soon in one of our apartments.Sincerely,

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Szandra T, Operations Executive on 19 Jan 2024
Dear Maria,We very much appreciate your 5 out of 5 rating. I hope we can welcome you again soon in one of our apartments. Sincerely,

10/10 Excellent

Irfan

Travelled with family
Liked: Cleanliness, room comfort
Parking an issue
Nice sized apartment in the city centre. Parking though is a challenge. Park at Cabit Circus car park which is far cheaper than the Broadmead NCP.
Stayed 1 night in Dec 2023
Response from Szandra T, Operations Executive on 29 Dec 2023
Dear Irfan,We very much appreciate your comments regarding your stay at PREMIER SUITES Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

8/10 Good

Stephen

Liked: Cleanliness, amenities
Well located in the shopping area and fairly easy walk to major car parks. The apartment was overall in a good and clean condition. The floors are very creaky and a bit uneven in places where the laminate has bowed. They provide a coffee machine but no pods. Could do with better / more pillows but bed was comfortable. Overall very decent for same price would pay in hotel but get advantage of more space and living area.
Stayed 1 night in Nov 2023
Response from Szandra T Operations Executive on 23 Nov 2023
Dear Stephen, We very much appreciate your comments regarding your stay at Premier Suites Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

10/10 Excellent

Tara

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Szandra T, Operations Executive on 20 Nov 2023
Dear TaraWe very much appreciate your 10 out of 10 rating regarding your stay at PREMIER SUITES Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments.Sincerely,

10/10 Excellent

Angela

Liked: Cleanliness, room comfort
Excellent
Well what a lovely stay, apartment is excellent, very,comfortable, clean and warm, no noise, very relaxing, and plenty to see out and about , definitely would stay here again, especially if you want chill out time 😊
Stayed 2 nights in Oct 2023
Response from Szandra T, Operations Executive on 31 Oct 2023
Dear Angela,We very much appreciate your comments regarding your stay at Premier Suites Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment with everything we needed. Good location. Comfortable bed.
Stayed 1 night in Sep 2023
Response from Szandra T, Operations Executive on 25 Oct 2023
Dear Catherine,We very much appreciate your comments regarding your stay at Premier Suites Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

8/10 Good

Jennifer

Liked: Cleanliness
Good in parts
The location of the flat was excellent and I loved the fact that I could actually open the windows properly without someone thinking I would jump out/fall out. However, as one of many people who worked in hotels many years ago , housekeeping used to have a checklist of 'guest irritants' to be ticked off - TV, light bulbs, heating etc. We had no broadband so only terrestrial TV, no heating and when we left a message, no-one called back. In hotels, service is what you are selling it isn't an add-on so it really isn't good enough. There were also dirty plates left in the dishwasher which looked slapdash
Stayed 4 nights in Aug 2023
Response from Szandra T Operations Executive on 25 Oct 2023
Dear Jennifer,Thank you for taking the time to tell us about your experience at Premier Suites Bristol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

CHERYL

Business traveller
Liked: Cleanliness, room comfort
Great flat, spacious clean, great amenities, comfortable bed and easy to locate. Would definitely stay here again.
Stayed 1 night in Jul 2023
Response from Szandra T Operations Executive on 25 Oct 2023
Dear Cheryl, We very much appreciate your comments regarding your stay at Premier Suites Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

8/10 Good

HARGINDER

Stayed 1 night in Jul 2023
Response from Szandra T, Operations Executive on 25 Oct 2023
Dear Cheryl, We very much appreciate your 8 out of 10 rating. I hope we can welcome you again soon in one of our apartments. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Really nice
Stayed 1 night in May 2023
Response from Szandra T Operations Executive on 25 Oct 2023
Dear Sir/Madam,We very much appreciate your 10 out of 10 rating. I hope we can welcome you again soon in one of our apartments.Sincerely,

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Just great
Lovely place, rented an entire apartment for the same cost as a cheap hotel! I was shocked how big it was. Great location, couldn’t have asked for more. Will use again without question!
Stayed 1 night in Apr 2023
Response from Szandra T, Operations Executive on 25 Oct 2023
Dear Andrew, We very much appreciate your comments regarding your stay at Premier Suites Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Szandra T, Operations Executive on 25 Oct 2023
Dear Michael, We very much appreciate your 5 out of 5 rating. I hope we can welcome you again soon in one of our apartments. Sincerely,

6/10 Okay

dr Fiona j

Stayed 3 nights in Feb 2023
Response from Szandra T Operations Executive on 25 Oct 2023
Dear Fiona, Thank you for taking the time to rate us on your experience at Premier Suites Bristol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely,

10/10 Excellent

Stephane

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023
Response from Szandra T Operations Executive on 21 Feb 2023
Dear Stephane, We very much appreciate your comments regarding your stay at Premier Suites Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

8/10 Good

PAUL

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2023
Response from Szandra T Operations Executive on 21 Feb 2023
Dear Paul, We very much appreciate your comments regarding your stay at Premier Suites Bristol. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

6/10 Okay

PAUL

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Mediocre
Well located, very central to the shopping district of Bristol. It was cold the central heating was off as was the hot water. Didn’t realise this till the morning, no hot water no showers
Stayed 1 night in Dec 2022

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It is a lovely apartment and the staff were amazing when we did not locate the key safe really polite and helpful. The lack of wifi was a disappointment when you are paying for a room. The roof area from one of the windows looked depressing so put some plants there maybe. Sadly Harvey Nichols was having building work on its sign. It was noisy all evening and early in the am. Its not your fault but we had hoped for a really quiet time and due to HN sign changing we had the noise of an engine running for the crane all evening and all morning. Also one of the showers does not work only cold water so I would fix. Pls sort out wi fi code as me and my sons had to use my hotspot
Stayed 1 night in Oct 2022
Response from Szandra - Operations Executive on 10 Nov 2022
Dear Kelly, Thank you for taking the time to tell us about your experience at Premier Suites Bristol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Craig

Liked: Cleanliness, room comfort
Beautiful apartment perfect location
The apartment was beautiful me and my partner really loved our stay. We had one little issue which was quickly addressed. I read a review about the heating being to hot befire we went and i solved the issue. The thermostat in the apartment was set on certain days to 27.5 celcius, well i sussed that out rather wuick and adjusted it to 20 celcius for all days so the issue in apartment 2 should not arise again. 😉
Stayed 4 nights in Dec 2021
Response from Szandra, Operations Executive on 10 Feb 2022
Dear Craig, We very much appreciate your comments regarding your stay at PREMIER SUITES PLUS Bristol Cabot. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

10/10 Excellent

Peter laurence

Travelled with family
Liked: Cleanliness, room comfort
Great location you can park in the mall car park for £19 for 24 hrs
Stayed 1 night in Dec 2021
Response from Szandra T Operations Executive on 10 Feb 2022
Dear Peter, We very much appreciate your comments regarding your stay at PREMIER SUITES PLUS Bristol Cabot. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

10/10 Excellent

phillip

Liked: Cleanliness, room comfort
Fantastic accommodation, great location. Only problem was check in, didn’t receive an instruction email and no answer when phond
Stayed 2 nights in Dec 2021
Response from Szandra T Operations Executive on 28 Dec 2021
Dear Phillip, We very much appreciate your comments regarding your stay at PREMIER SUITES PLUS Bristol Cabot. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

10/10 Excellent

Alec

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Subhendu

Travelled with family
Liked: Cleanliness, room comfort
The corridors appear not very professionally cleaned and have patches or spots which looks bad. I must say the inside of the property was very clean & tidy and hence the rating.
Stayed 1 night in Aug 2021

8/10 Good

Trevor

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2020

10/10 Excellent

Curtis

Liked: Cleanliness, room comfort
Bristol Weekend Getaway
Nice comfortable apartment in central part of Bristol. Quick response tp queries and easy contactless check in process. Will definitely use again
Stayed 2 nights in Sep 2020
Response from Szandra T Operations Executive on 5 Oct 2020
Dear Curtis, We very much appreciate your comments regarding your stay at PREMIER SUITES PLUS Bristol Cabot. It is always a pleasure to receive positive feedback and I hope we can welcome you again soon in one of our apartments. Sincerely,

4/10 Poor

Ramon

Liked: Cleanliness
Stayed 2 nights in Jul 2020

4/10 Poor

Tom

Disliked: Cleanliness, room comfort
Get what you paid for
Didn’t get what we asked for. Communication was appalling and took us an hour just to get into our apartment. Had to spend ages on the phone to reception to even find the building after being told they couldn’t even give a address, as there was only one? Despite being more than 4 buildings in the area. A disappointing start but we made the most of it.
Stayed 1 night in Jul 2020
Response from GM on 7 July 2020
Dear Tom, Thank you for the feedback. I am really sorry to hear about the challenges and your disappointment. I have discussed this with the team in length and have put some new systems in place to avoid this happing in the future. Once again please accept my apologies and we certainly look forward to welcoming you again in the near future. Yours Sincerely Anthony General Manager

8/10 Good

Adam, Gloucestershire

Travelled with partner
Liked: Cleanliness, amenities
Room was good. Location was perfect. Well stocked room. Walls paper thin, could hear everything next door.
Stayed 1 night in Feb 2020
Response from GM on 12 Mar 2020
Dear Adam. Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Stephen, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities and clean property. Location is very convenient with supermarkets and bus stops nearby. Urgent hotline and staff were helpful. But but but an expected experience during check-in. The receptionist not yet appeared for an hour after the as-said manned time.
Stayed 3 nights in Dec 2019
Response from GM on 8 Jan 2020
Dear Stephen. Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. Really sorry about not anyone present to check you in. I have had a chat with the team to make sure this doesn't happen again. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from GM on 8 Jan 2020
Dear Erik Thank you for the feedback score. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Thilaka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dr Thilaka Ratnayake
The stay was more than I expected for the price. It was amazing. Very clean, well equipped kitchen and fantastic location.
Stayed 1 night in Dec 2019
Response from GM on 8 Jan 2020
Dear Dr. Thilaka Ratnayake Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

R

Stayed 1 night in Dec 2019

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
These apartments are absolutely perfect for a weekend in Bristol. The location is amazing, directly across from Cabot Circus and 5/10 mins walk to plenty of bars and restaurants. We booked a 2 bed apartment which was really spacious, there were 2 bathrooms and a large kitchen/lounge area. The beds were really comfy and the apartment had everything we needed. Will definitely be staying here again!
Stayed 1 night in Dec 2019
Response from GM on 8 Jan 2020
Dear Catherine Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely apartment, very well equipped and comfortable. Loved the Elemis toiletries. Great location.
Stayed 1 night in Sep 2019
Response from GM on 9 Sept 2019
Dear Guest, Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

4/10 Poor

Frances

Travelled with family
Liked: Cleanliness
not again
The property was not at the address quoted and was difficult to find. It was lacking some essentials and had only two towels for two guests staying two days. Would not recommend.
Stayed 2 nights in Aug 2019
Response from GM on 6 Sept 2019
Dear Frances I am really very sorry to hear about your disappointment and that we could not make your stay more comfortable. We are keen to make improvements to enhance our guests’ overall stay and clearly on this occasion we failed. Please be assured that every step will be taken to make sure that these issues do not repeat. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent apartment. A fan in summer would be better
It was decent. It was summer and a fan in the apartment would have been made life easier. Had to leave the balcony door open in the night. But that means I had to sleep with constant seagulls cawing. Not a peaceful sleep.
Stayed 3 nights in Jul 2019
Response from GM on 6 Sept 2019
Dear Guest, Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer in the city
A stop-off on the way to a family holiday- this apartment was in a good location, it was well equipped and comfortable and the member of staff who greeted and checked us in was friendly and courteous.
Stayed 1 night in Jul 2019
Response from GM on 6 Sept 2019
Dear Elaine Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean, spacious and quiet, with everything we needed.
Stayed 1 night in May 2019
Response from GM on 30 May 2019
Dear Guest. Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from GM on 17 June 2019
Dear Steven Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Very clean, great location, good service!
Stayed 3 nights in May 2019
Response from GM on 30 May 2019
Dear Johanna Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

10/10 Excellent

Spahr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment-sized space for a low price!
We had some difficulty finding the check-in desk and ultimately had to ask a local authority who remarked about the lack of signage and how no one could find it, and then pointed out a nondescript door with no markings (!?). Once we did locate it, we were greeted by a helpful and polite clerk, then taken to our room which was really more of a full-sized apartment located down the street and up two flights of stairs. The confusion/inconvenience aside, the room was fine. Not brand new, but clean and large with separate bedroom, bathroom and living room/kitchen areas. There was even a small balcony. Many amenities including washer/dryer, full stove/oven, and a decent sized refrigerator (no freezer). Private, with lots of light and space, an absolutely fantastic value for the price. Located in a large shopping district with any needs within walking distance. Also right next to a beautiful park with canal.
Stayed 1 night in May 2019
Response from GM on 30 May 2019
Dear Spahr Thank you for the feedback. It was a great pleasure having you stay with us. We are all very happy to hear that you had a great stay. We certainly look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Slept poorly, too hot. 1st night the heating was on all the time, 27oC inside with no way of stopping it. 2nd night still too hot and couldn't sleep. The joints in the bathroom floor tiles were loose, the washing machine would not stop when programmed and was always at 50oC +, the coffee machine leaked and the dish washer didn't clean the dishes. Also, no bbc channels on the tv, poor reception. All-in-all disappointed.
Stayed 3 nights in Apr 2019
Response from GM on 16 Apr 2019
Dear Guest I am really very sorry to hear about your disappointment and that we could not make your stay more comfortable. We are keen to make improvements to enhance our guests’ overall stay and have taken every step to make sure that these issues do not repeat. 1st Step, we fixed the TV signal modulator. 2nd Step we checked the washing machine and the heaters in your apartment and made sure the controllers are in good working order. And yes they are in a good working order and the challenges you faced should not happen again. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely Anthony General Manager