Apartments in Brissago

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Nice hotel Very good deal"

"Breakfest was great and the location is wonderfull.Staff was very friendly and helpfull with everything"

"Beautiful views, great location and wonderful breakfast!"

"Pool not open. Outside restaurant not open. Limited amenities "

"Love this hotel and already planning to book for next year! Highly recommend it. Beautiful hotel"

"Clean room, nice breakfast! Good views!"

"Easy Parking right next to the hotel. Friendly staff. The free coffee and tea in reception was a bonus, as were the croissants in the morning. Very comfortable bed. "

"Great hotel, beautiful view, and the staff were excellent, especially Marco. "