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Reviews of Punthill Spring Hill

4.5 out of 5
Punthill Spring Hill
40 Astor Terrace, Spring Hill, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1497 out of 2434 reviews" "
Rating 8 - Good. 776 out of 2434 reviews" "
Rating 6 - Okay. 114 out of 2434 reviews" "
Rating 4 - Poor. 27 out of 2434 reviews" "
Rating 2 - Terrible. 20 out of 2434 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Hatton Vale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful experience from check in to check out. Friendly staff. Well appointed spacious room. Will definatly stay again. Only had a take away coffee fron the cafe onsite, good price and very nice. Menu looked amazing but after a big night out i couldn't really eat a breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean, roomy everything worked no fuss perfect for us. Guy on the desk was cool sorry I forgot his name!
Stayed 1 night in Mar 2024
Response from Roberto on 15 Mar 2024
It's great to hear you had such a comfortable stay at Punthill Spring Hill , enjoying both our accommodation and service. We look forward to welcoming you again to the hotel.In the meantime, we thank you for sharing your experience in this review.

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Severe Cleanliness Issues, Appalling Guest Treatment, Potential Health Hazard (Feces on Carpet/Bed) This hotel is a health hazard and the management could not care less. Initial State: The room was clearly unclean upon arrival. Food debris, used dishes, and noticeable stains indicated a lack of basic cleaning standards. A mildew smell suggested issues with the air conditioning system which would become very evident. . A/C Failure & Damage: The air conditioning malfunctioned on two occasions, completely soaking the bed. During one incident, I lost a valuable personal item while protecting my equipment from water damage. The object appeared to have been thrown out in the wet linens. Dismissive Staff: When I reported these major problems, the front desk Manager offered no meaningful solutions. His dismissive attitude was shocking. I was told to look into the QLD Innkeeper's Act myself, that I wouldn’t be compensated for the night and that it was not the hotel's problem. Unacceptable Risk: As a molecular biologist, I was alarmed by the unsanitary conditions. I personally took swab samples and my professional analyses confirmed my concerns - the presence of a variety of harmful bacteria and fungi, including those associated with fecal matter. Constant Alarms: Smoke alarm beeped for 2.5 days before being fixed. Based on this experience, I cannot recommend this hotel to anyone. It poses potential health risks and demonstrates a complete disregard for guest well-being.
Response from Punthill Springhill Team on 30 Mar 2024
Hi Matthew, We believe your concerns have already been addressed both with the team in person during your stay and afterwards. However if you would like to discuss your concerns further please don't hesitate to reach out to us directly.

8/10 Good

Alister

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 15 nights in Feb 2024
Response from Punthill Springhill on 3 Mar 2024
Hi Alister,Thank you for sharing your thoughts with us. It is our pleasure to have you stay at our hotel. We are glad to see you are happy with the location and the services offered by our lovely staff.We wish you all the best and hope to see you again soon,Team @Punthill

10/10 Excellent

Yingfu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We made the reservation at the last minute and everything worked out perfectly. Location was great as you can walk to shopping malls and restaurants in 10-20 minutes. The staff were very w.
Stayed 3 nights in Feb 2024
Response from Punthill Springhill on 29 Feb 2024
Hi Yingfu,Thank you for sharing your thoughts with us. It is our pleasure to have you stay at the hotel.We wish you all the best and hope to see you soon,Team @Punthill

8/10 Good

GiGi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Punt Hill apartments has unbelievable close proximity to the CBD Brisbane. The pool is awesome, the staff are fun and friendly. It is a word of caution though to take care at night when entering the building Re; keep keys handy as there is a public carpark next door. Other than that the rooms are lovely and the surrounding businesses Cafes, Pubs are terrific ⭐️
Stayed 6 nights in Jan 2024
Response from Roberto on 4 Feb 2024
We appreciate you taking the time to share your experience staying with us at Punthill Spring Hill. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Spring Hill in the future.

6/10 Okay

Tony

Liked: Cleanliness
A lot of small issues during our stay. They were helpful in sorting these out as quuckly as possible though.
Stayed 8 nights in Dec 2023
Response from Roberto on 4 Feb 2024
Thank you for your feedback about your recent stay at Punthill Spring Hill. We appreciate the opportunity to review our service levels and make improvements to ensure our guests have the best possible experience.We would like to take this opportunity to apologize for the inconvenience during your stay.We look forward to welcoming you back to Punthill Spring Hill in the future.

10/10 Excellent

ARSENIA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff where helpful and charming.
Stayed 2 nights in Jan 2024
Response from Roberto on 19 Jan 2024
We appreciate you taking the time to share your experience staying with us at Punthill Spring Hill . We're glad you found it a comfortable place to stay while you were in Brisbane We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Spring Hill in the future.

10/10 Excellent

Suzanne Marie

Travelled with family
Liked: Cleanliness, room comfort
We were very happy with our stay. It was comfortable, clean and the staff were very pleasant and helpful. Tge young lady at the desk was a pleasure to speak to.
Stayed 1 night in Jan 2024
Response from Roberto on 19 Jan 2024
We appreciate you taking the time to share your experience staying with us at Punthill Spring Hill . We're glad you found it a comfortable place to stay while you were in Brisbane We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Spring Hill in the future.

8/10 Good

Susanne

Stayed 1 night in Jan 2024
Response from Roberto on 4 Feb 2024
It's great to hear you had such a comfortable stay at Punthill Spring Hill, enjoying both our accommodation and service. We look forward to welcoming you again to the hotel.In the meantime, we thank you for sharing your experience in this review.

10/10 Excellent

Aaron

Stayed 2 nights in Dec 2023
Response from Roberto on 4 Feb 2024
It's great to hear you had such a comfortable stay at Punthill Spring Hill, enjoying both our accommodation and service. We look forward to welcoming you again to the hotel.In the meantime, we thank you for sharing your experience in this review.

10/10 Excellent

Sara-Jane

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Annika on 27 Dec 2023
Good Morning,Thank you for taking the time to leave us a review, we look forward to welcoming you back soon!

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a lovely property.
Stayed 9 nights in Nov 2023
Response from Annika on 27 Dec 2023
Hi Emma,Thank you for taking the time to leave your review. We hope you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Danilo

Liked: Cleanliness, amenities, property conditions & facilities
The property is tad older, which is especially noticeable with the slow elevator. Overall first impression is that it's clean and perfectly decent, if not overly impressive. However, the rooms are excellent. Large little studios with a proper little kitchen, sofa, large enough TV, lovely bathrooms, good spaciousness, and overall very clean, modern, and very much satisfactory. Furthermore, reception and all the other staff have been absolutely amazing and by themselves are worth adding an extra star to the review.
Stayed 6 nights in Dec 2023
Response from Annika on 27 Dec 2023
Hi Danilo,Thank you for taking the time to leave us a review of your stay. We are glad the room and the staff met expectations and we hope to welcome you back again in the future!

10/10 Excellent

Yuxi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything has been pretty good, not the newest condition (they are about to renovate) but cleaningness is not an issue, water was hot and air conditioning was functioning well and quiet. Was not aware that parking needs to cost extra, and that it could be already fully booked, would prefer this to be clearly advertised in their details. We had to park at another carpark across the road, which was even cheaper than their own carpark.
Stayed 1 night in Dec 2023
Response from Annika on 19 Dec 2023
HI Yuxi,Thanks so much for leaving a review. we are glad you enjoyed your stay. Usually with all bookings, on confirmations we state that booking should be booked in advance as we are limited in space. We appreciate the feedback and hope you have a wonderful year.

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great room size for the cost. Good parking with easy access. Maybe $50 a night was a bit high but it was ok. Overall i have become a member as travel to Sydney and Melbourne and will be using if price is reasonable
Stayed 2 nights in Dec 2023
Response from Annika on 19 Dec 2023
Hi Mark,Thanks for taking the time to leave a review. We are glad you enjoyed your stay and have become a member I know our teams in Melbourne and Sydney will look forward to welcoming you soon! Our parking is 30 per night onsite, I sincerely hope this was the price charged by our team, unless you parked in a different car parking facility near by. We hope the rest of your year is great and look forward to welcoming you back again soon

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay, having the kitchenette made life much easier travelling with a 9 month old. It was clean and safe for the baby the crawl around.
Stayed 2 nights in Dec 2023
Response from Annika on 19 Dec 2023
Hi Sarah,We are glad you had a enjoyable stay and that it was clean and safe for your baby! We hope to welcome you back again soon!

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Annika on 19 Dec 2023
Thank you for taking the time to review our establishment.

10/10 Excellent

Kalumbi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Annika on 19 Dec 2023
Thank you for your review!

6/10 Okay

Nicole

Stayed 1 night in Nov 2023
Response from Annika on 19 Dec 2023
Thank you for your time in reviewing our establishment.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Spring Hill stay
The apartment living space was spacious with very comfortable bed and couch, plus the balcony. The long desk, coffee pod machine & fridge were appreciated. No clothes hanging post-renovation?
Stayed 3 nights in Nov 2023
Response from Punthill Springhill Hotel Apartment on 22 Nov 2023
Dear guest,Thank you for sharing your thoughts. It is our pleasure to have you stay with us. We are glad to see you are happy with the location and the services offered by our lovely staff. We wish you all the best and hope to see you again soon,Team @Punthill

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Staff were very welcoming, room was great. Their cafe down stairs is well ran with great meals and coffee. Shame their was a drug dealer living in the premises with addicts in and out of the lift and building.
Stayed 4 nights in Oct 2023
Response from Roberto on 5 Nov 2023
We're glad your experience at Punthill Spring Hill Brisbane. was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay, bed very comfortable, only downside is expensive parking $30 for our 1-night stay
Stayed 1 night in Oct 2023
Response from Roberto on 29 Oct 2023
It's great to hear you had such a comfortable stay at Punthill, enjoying both our accommodation and service. We look forward to welcoming you again to the hotel.In the meantime, we thank you for sharing your experience in this review.

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely helpful and informative staff. Lots of humour and smiles.
Stayed 1 night in Oct 2023
Response from Roberto on 29 Oct 2023
It's great to hear you had such a comfortable stay at Punthill, enjoying both our accommodation and service. We look forward to welcoming you again to the hotel.In the meantime, we thank you for sharing your experience in this review.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room itself was nicely presented but hid some issues. The curtains were damaged and couldn't be closed fully. Likewise the balcony door. 5th floor so locking it wasn't an issue but not being able to close it meant an extra bit of street noise. The toilet fill screached to the extent it couldn't be flushed at night withoult loosing a banshee for a full 3 minute rant. Toiletry products were pretty good. Microwave needs a service, does a good imitation of a 1970s hairdryer. These issues are pretty minor and easy to work around. All in all it's agreat place to stay.
Stayed 4 nights in Oct 2023
Response from Roberto on 29 Oct 2023
We appreciate you taking the time to share your experience staying with us at Punthill. We're glad you found it a comfortable place to stay while you were in Brisbane. We pride ourselves on delivering a positive experience and sharing true hospitality. We would like to extend our apologies for some inconveniences you had, at the same time happy because the overall experience was great. We look forward to welcoming you back to Punthill in the future.

10/10 Excellent

Tony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Roberto on 5 Nov 2023
We're glad your experience at Punthill Spring Hill Brisbane. was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The one small lift is very slow. No smoking on the open air balcony. ( smoker unfriendly ) Neat and tidy, nice functional kitchen space, good hot water shower.
Stayed 2 nights in Sep 2023
Response from Annika on 17 Sept 2023
Hi David,Thanks so much for your response and letting us know about your stay! We hope to welcome you back within the future.

10/10 Excellent

Jeremy

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Punthill Spring Hill Team on 5 Sept 2023
Thanks for taking the time to share. We look forward to seeing you next time.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellently located close to train station and city centre. A bit noisy with early morning traffic and tradesmen.
Stayed 3 nights in Aug 2023
Response from The Punthill Spring Hill Team on 5 Sept 2023
Thanks for taking the time to share. We look forward to seeing you next time.

2/10 Terrible

Heidi

Disliked: Cleanliness, property conditions & facilities
My room was not very clean and it had an awful smell. The kitchenette was very beaten up.
Stayed 7 nights in Aug 2023
Response from The Punthill Spring Hill Team on 5 Sept 2023
Hi Heidi,We're sorry to hear about your experience. we've reached out to you directly for more info.

6/10 Okay

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Kitchen was a bit small to prepare any meal. Friendly and helpful staff. But when taking my payment they didn't inform me that they would be charging me for the debit card fee. Only found this out when I checked statement at home. Its hit and miss when you stay because on Friday evening other guests had a loud and raucous all night party and I couldn't complain until reception opened at 7am that morning.
Stayed 4 nights in Jul 2023
Response from Punthill Springhill on 27 July 2023
Hi Anthony,Thank you for sharing your thoughts about your stay. We are glad to see you like our services from our lovely guest. We wish you all the best and we hope to see you soon,Thank you,Team@Punthill

6/10 Okay

Gabrielle

Travelled with family
Liked: Cleanliness
A bit average - noisy from people partying, lift tiny and slow, no spare blankets, no sharp knives, limited cutlery, confusing check-in - limited space to park so you can check-in, need clearer signage, balcony is dangerous for toddlers as the gap between railing and wall is too large, tiny bathroom and no light in the shower, staff were lovely.
Stayed 2 nights in Jul 2023
Response from Punthill Springhill on 27 July 2023
Hi Anthony,Thank you for sharing your thoughts about your stay. Please do take my apologies for the bad experience at our hotel. Thank you once again for your comments.We wish you all the best and we hope to see you soon,Thank you,Team@Punthill

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Awesome staff who always made sure you were looked after in all aspects of the stay. Definitely will return
Stayed 3 nights in Jul 2023
Response from Team at Punthill Springhill on 16 July 2023
Hi Karina,Thank you for spending the time to give us your review. We are glad to have you stayed at our properties. We wish you have enjoyed our location and the services offered by our lovely staff. Your review is our motivation to keep up our services in the future.We wish you all the best and we wish to have you stay with us again soon.Thank you,Team @Punthill

10/10 Excellent

frances

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 4 nights in Jul 2023
Response from Team at Punthill Springhill on 16 July 2023
Hi Frances,Thank you for spending the time to give us your review. We are glad to have you stayed at our properties. We wish you have enjoyed our location and the services offered by our lovely staff. Your review is our motivation to keep up our services in the future.We wish you all the best and we wish to have you stay with us again soon.Thank you,Team @Punthill

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really appreciated the late check in option when arrived after hours. Thank you!
Stayed 1 night in Jun 2023
Response from Team at Punthill Springhill on 16 July 2023
Hi Dave,Thank you for spending the time to give us your review. We are glad to have you stayed at our properties. We wish you have enjoyed our location and the services offered by our lovely staff. Your review is our motivation to keep up our services in the future.We wish you all the best and we wish to have you stay with us again soon.Thank you,Team @Punthill

10/10 Excellent

Gina

Liked: Cleanliness, amenities, property conditions & facilities
Great last minute booking. Great suite and great price, thanks
Stayed 1 night in Jun 2023
Response from Team at Punthill Springhill on 16 July 2023
Hi Gina,Thank you for spending the time to give us your review. We are glad to have you stayed at our properties. We wish you have enjoyed our location and the services offered by our lovely staff. Your review is our motivation to keep up our services in the future.We wish you all the best and we wish to have you stay with us again soon.Thank you,Team @Punthill

10/10 Excellent

Lucy

Stayed 1 night in Jun 2023
Response from Team Punthill on 16 July 2023
Hi Lucy,Thank you for spending your time to give us your reviews. We are glad to have you stay with us. We wish you love our location and the services offered by our lovely team members. Your review is our motivation to keep up our service quality.Thank youTeam @Punthill

2/10 Terrible

Lauren

Disliked: Cleanliness, amenities, property conditions & facilities
One of the Worst nights of my life!!!!! From 10pm noisey guests on my level. Then 1am the chaos started. Drugged up, drunk and extremely noisy guests on my floor went on till 5am. Smashed doors continuously and banging I was staying alone being female I was terrified. No support felt unsafe. Scared and shaken traumatised to say the least. After hours tried to assist over the phone but took 4hrs. I finally got another room on another floor at 5.30am. I’ve never in my life been so shaken. Guy banging on my door yelling for hours. Sat in reception for 2hrs waiting for security. No one should have had to feel unsafe in any surrounding, especially one I’ve paid for. Will be taking this further. I feel so sick and can’t stop shaking.
Stayed 1 night in May 2023
Response from The Punthill Spring Hill Team on 6 June 2023
Hi, We are sorry you didn't enjoy your stay, our team will reach out directly to discuss this further with you.

6/10 Okay

Kyra

Business traveller
Old style
Stayed 5 nights in May 2023
Response from Punthill Spring Hill on 6 June 2023
Thanks for your feedback

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was what we were looking for for your magic round weekend
Stayed 3 nights in May 2023
Response from Punthill Springhill Team on 6 June 2023
We are glad that you are happy with your room and our services. We wish you all the best in the future.We hope to have you stay with us again when you have a chance to come to Brisbane.Kind regards,Punthill Springhill Team

2/10 Terrible

Philip

Travelled with partner
Disliked: Cleanliness, amenities
This was our most horrendous hotel experience in our lifetime and we travel widely. We were ushered to a room that had visible black mold on the wall where the wallpaper had been removed. The curtains were hanging off their rails and the room was shabby. We evacuated the hotel immediately. The irony is we chose the hotel on the basis of a 9.0 rating. The hallway on that floor was absolutely filthy. Unbelievable!
Stayed 3 nights in Apr 2023
Response from Punthill Spring Hill on 7 May 2023
Hi There,We are disappointed that you were unable to enjoy your stay and understand our management team has spoken to you about this separately.

8/10 Good

Suxia

Liked: Cleanliness
Room has strong painting smells
Stayed 1 night in Apr 2023
Response from Punthill Spring Hill on 7 May 2023
Thanks for your review !

8/10 Good

Drewe

Liked: Cleanliness, amenities
Nice clean and located close to city
Stayed 1 night in Mar 2023
Response from Punthill Spring Hill on 5 Apr 2023
Hi Drewe,Thank you for your amazing 4 out of 5 review.We hope to see you again soon!

8/10 Good

tracey

Liked: Amenities
Property is in a great location, rooms are well set out however the property was under renovation so the smell of acrylic paint in the hall ways and workers everywhere didn’t make for a quiet or relaxing stay
Stayed 3 nights in Mar 2023
Response from Punthill Management on 5 Apr 2023
Hi Tracey,Thank you so much for your amazing 4 out of 5 review.We are sorry about the smell of paint as we are currently under renovation.We hope that for your next stay, you will have a more relaxing and comfortable stay with us.

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and comfortable and clean
Stayed 2 nights in Mar 2023
Response from Punthill Spring Hill on 5 Apr 2023
Dear David,Thank you for your awesome 5 out of 5 review.We hope to see you again soon.

8/10 Good

Sheree

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved the very comfy king sized bed and the coffee machine with complimentary coffee pods.
Stayed 1 night in Feb 2023
Response from Punthill Management on 24 Feb 2023
Dear Sheree,We thank you for your awesome feedback.We hope to see you again soon!

2/10 Terrible

Rosie

Disliked: Cleanliness, amenities, property conditions & facilities
I don’t understand how this property has such high reviews or can be allowed to use photos that are such an inaccurate reflection of what the rooms are like. The most unpleasant place I’ve ever stayed in.
Stayed 1 night in Jan 2023
Response from Punthill Management on 24 Feb 2023
Dear Rosie,We are sorry to hear that you did not have a positive experience with us.We are planning to have a renovation this year so we hope to see you again after the renovation.In the meantime, we thank you for your feedback.

8/10 Good

Besar

Travelled with partner
Disliked: Amenities
Location
Stayed 3 nights in Jan 2023
Response from - on 3 Feb 2023
Thanks for your review. We look forward to seeing you next time.

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Will come again
Stayed 1 night in Jan 2023
Response from - on 3 Feb 2023
Thanks for your review. We look forward to seeing you next time.

8/10 Good

Lynne

Travelled with partner
Liked: Cleanliness, amenities
A great place to stay. Good position.City easily reached. Well appointed. Staff helpful. All in all a very enjoyable stay.
Response from - on 3 Feb 2023
Thanks for your review. We look forward to seeing you next time.