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Reviews of Novotel Brisbane South Bank Hotel

4.5 out of 5
Novotel Brisbane South Bank Hotel
38 Cordelia Street, South Brisbane, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 975 reviews" "
Rating 8 - Good. 300 out of 975 reviews" "
Rating 6 - Okay. 78 out of 975 reviews" "
Rating 4 - Poor. 27 out of 975 reviews" "
Rating 2 - Terrible. 18 out of 975 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hiren Anilkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Leticia, Digital Marketing Manager on 1 May 2024
Dear Hiren, thank you so much for your 5-star review! We're glad that you enjoyed your stay. Kind regards.

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Apr 2024
Response from Leticia, Digital Marketing Manager on 28 Apr 2024
Dear Angus, thank you so much for your 5-star review. Kind regards.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Leticia, Digital Marketing Manager on 28 Apr 2024
Dear Stephen, thank you so much for your 5-star review! Kind regards.

10/10 Excellent

Alistair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights, and the experience was faultless. Great location just 5 mins walk from all the activities in South Bank. Felt safe at night. Modern hotel in excellent condition, very clean, great service from all staff. Room was very well-equipped, modern and clean. Breakfast was very good and good value. Reception and bar / restaurant area very well-presented. Good pool and well-equipped gym. Only two tiny criticisms - the outdoor pool was a little too cold to really use (I understand it can be heated), and the shower in our room wasn't very powerful. But these are tiny compared to the overall excellent experience.
Stayed 4 nights in Mar 2024
Response from Leticia, Digital Marketing Manager on 8 Apr 2024
Dear Alistair, thank you so much for your great review. We're happy to know that you enjoyed your stay and we're looking forward to welcoming you back soon. Kind regards.

10/10 Excellent

madison

Travelled with partner
All staff were amazing, friendly and welcoming. Housekeeping did a fantastic job in ensuring our stay was clean and fresh each day. Great facilities and plenty of things around the hotel to enjoy.
Stayed 6 nights in Apr 2024
Response from Leticia, Digital Marketing Manager on 8 Apr 2024
Dear Madison, thank you so much for your glowing review! We're thrilled to know that you had an unforgettable stay with us and we're looking forward to welcoming you back soon. Kind regards.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Leticia, Digital Marketing Manager on 8 Apr 2024
Hi Mike, thank you so much for your 5-star review!

2/10 Terrible

eric

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
A horrible experience. Booked in and they insisted I pay the hotel upfront even though I had booked via expedia and they had authenticated my credit card. Arrived at the room the corridor wall was full of patches, there were no hangars or or glasses in the room. These were delivered later. Next day return to room late afternoon, the used towels are still on the floor together with all the dirty glasses. It takes 30 minutes to have towels and clean glasses delivered to our room, told the hotel is very busy and cant provide ta quicker service. The gym is not clean and the equipment in poor repair, 3 of the 4 Bikes either had parts missing or were broken, the pedals of the elliptical trainer were so dirty that my shoes stuck to the pedals. Reported this nothing was done. The service of the room the next day was lacking, we received clean towels but all our dirty glasses were left behind. I am a silver member - when I asked why my stay did not qualify for the points I was told it was because we booked via an external booking engine. Will not use the Novotel chain if I can help it.
Stayed 4 nights in Mar 2024
Response from Leticia, Digital Marketing Manager on 8 Apr 2024
Dear Eric, thank you so much for reviewing us. We're very sorry that we fell short of meeting your expectations during your stay with us. We would like to discuss further the issues raised, so we kindly ask you to contact us at ha0x0@accor.com or 07 3295 4100. We are looking forward to hearing from you. Kind regards.

6/10 Okay

Susan

Travelled with partner
Liked: Amenities
Very convenient- all very adequate for a couple of nights stay. Shortage of staff on reception desk especially at check out time.
Stayed 2 nights in Mar 2024
Response from Millicent on 25 Mar 2024
Hi Susan, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your feedback.I am sorry to hear however about the delay on check out. We hope to welcome you again soon.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were amazing overall beautiful place to stay. We will be back
Stayed 1 night in Mar 2024
Response from Millicent on 18 Mar 2024
Hi Mark, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback! We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to South Bank parklands and all the activities there. Bed is nice, room quiet. But small, if you need bathroom privacy, then a standard or superior room is not for you
Stayed 3 nights in Mar 2024
Response from Millicent on 18 Mar 2024
Dear Alan, Thank you for your feedback! I am pleased to let you know that our Corner 'N' Rooms provide a more traditional layout with a bathroom closed off from the bedroom which you may prefer to our standard lay out. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Ethan

Travelled with partner
Liked: Amenities
Easy check in and check out. Super clean. Yummy breaky. Great spot in a walkable area. Comfy bed. Nice shower. Had a wonderful stay
Stayed 1 night in Feb 2024
Response from Millicent on 28 Feb 2024
Hi Ethan, Thank you for your lovely feedback. We are happy to hear that you had an enjoyable stay and look forward to welcoming you back again soon!

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Millicent on 19 Feb 2024
Hi Clint, Thank you for sharing your review, we are glad you enjoyed your stay at Novotel Brisbane South Bank!

10/10 Excellent

Amy

Stayed 2 nights in Feb 2024
Response from Leticia, Digital Marketing Manager on 21 Mar 2024
Dear Amy, thank you so much for your 5-star review! We're happy to know that you enjoyed your stay and we hope to welcome you back soon. Kind regards.

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location & the staff are wonderful.!
Check in was very fast and easy. The check staff are AMAZING. We arrived 2.5 hrs earlier than the actual check in arrival time and they were so accommodating and found us a room immediately, so we could check in earlier and didn’t have to wait until 2pm. We checked out at 3am in the morning and there was a friendly face at the front desk to ask if we need assistance with cabs to the airport and ask how our trip was. It was our first stay here and we will be back again. Great location & awesome staff.
Stayed 1 night in Feb 2024
Response from Millicent on 4 Feb 2024
Hi Chantal, Thank you for sharing your lovely feedback from your stay at Novotel Brisbane South Bank! I am so happy to hear that you enjoyed your stay and we look forward to welcoming you back again soon!

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice sized and quality room, quiet but close to Southbank and cultural precinct. Good value for money. Great for our weekend break.
Stayed 1 night in Feb 2024
Response from Millicent on 4 Feb 2024
Hi Jen, Thank you for choosing to stay at Novotel Brisbane South Bank and sharing your lovely feedback! We are so happy to hear you enjoyed your stay and look forward to welcoming you back again soon!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic reception- made to feel really welcome Thank you !!
Stayed 4 nights in Jan 2024
Response from Millicent on 2 Feb 2024
Hi Stephen, Thank you so much for choosing to stay with us at Novotel Brisbane South Bank! We are so glad you enjoyed your stay with us and hope to welcome you back again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This should be your first choice
We had booked another unit at Morgan Suites that was not to our standards. Etc musty smell. I went on Hotels.com again and found this hotel nearby and booked it. It’s something I should have done at the beginning.
Stayed 4 nights in Jan 2024
Response from Millicent on 1 Feb 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Sandra, Elkhorn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Millicent on 30 Jan 2024
Hi Sandra,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Dave

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful food, great room and staff but limited parking
Stayed 1 night in Jan 2024
Response from Millicent on 30 Jan 2024
Dear Dave,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Millicent on 30 Jan 2024
Hi John,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Millicent on 30 Jan 2024
Hi Taylor, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

8/10 Good

Arrigo

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Millicent on 23 Jan 2024
Hi Arrigo, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quick walk to south bank streets beach. Buffet breakfast had a good variety. Rooms were lovely. Parking charges expensive especially when already paying quite a lot to stay. Parking spots very small, not a lot of space to get in and out of your doors. Pool and gym good. Most staff were excellent.
Stayed 5 nights in Jan 2024
Response from Millicent on 23 Jan 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Lindell

Travelled with family
Stayed 1 night in Jan 2024
Response from Millicent on 23 Jan 2024
Hi Lindell,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Millicent on 23 Jan 2024
Hi Nicole, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Kellie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well designed, comfortable rooms, great food and friendly staff. Many thanks
Stayed 1 night in Jan 2024
Response from Millicent on 17 Jan 2024
Dear Kellie, Thank you for sharing your lovely feedback and choosing to stay at Novotel Brisbane South Bank! We are glad you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location and hotel
We were pleasantly surprised by Novotel, we have never stayed at a Novotel before so was not sure what to expect. The room was lovely and spacious, the bed was very comfortable and the hotel was very quite. We were staying there for a visit to the theatre so the location was great as it was in walking distance. We would definitely stay again.
Stayed 1 night in Jan 2024
Response from Millicent on 16 Jan 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Renae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, room was very clean and the beds oh so comfortable, love this place
Stayed 1 night in Jan 2024
Response from Millicent on 16 Jan 2024
Hi Renae, I am so happy to hear you enjoyed your stay and love our hotel! Thank you for choosing to stay with us and taking the time to share your lovely feedback. We look forward to welcoming you back!

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all staff. Facilities are great (our tv was a bit dodgy but not a huge issue for us). This was our second stay here and loved it again.
Stayed 1 night in Jan 2024
Response from Millicent on 16 Jan 2024
Hi Sophie, thank you so much for choosing to stay with us again at Novotel Brisbane South Bank! We are so happy you enjoyed your stay and hope you continue to enjoy your stays here!

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Millicent on 16 Jan 2024
Hi Justin,Thank you for choosing to stay with us at Novotel Brisbane South Bank. We are happy to hear you enjoyed your stay and hope to welcome you back!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Millicent on 16 Jan 2024
Hi Daniel,Thank you so much for sharing your 5/5 review with us! We are glad you enjoyed your stay and look forward to welcoming you back.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
On check in I wanted a car park knowing it was $35. I was told there were no spaces. Only disabled spots. When i checked out the car park there were only about half a dozen cars parked with probably 30 spare. Same again later. Not happy with that.
Stayed 1 night in Jan 2024
Response from Millicent on 16 Jan 2024
Hi Mark, Thank you for staying with us and taking the time to share your feedback. I will pass your comments regarding parking on to our team to ensure we are managing the area. We hope you will give us the opportunity to provide you with a better stay in the future.

10/10 Excellent

Chanel Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great location and room. Very affordable stay as well, we had the breakfast included which was lovely, and the staff were great. Would definitely stay here again!
Stayed 5 nights in Jan 2024
Response from Millicent on 9 Jan 2024
Hi Chanel,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Lyn, Trinity Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location central to Brisbane’s arts hub and many good restaurants.
Stayed 1 night in Jan 2024
Response from Millicent on 9 Jan 2024
Hi Lyn,Thank you for sharing a review, we are happy to hear you enjoyed your stay with us and hope to welcome you back to Novotel Brisbane South Bank again soon!

8/10 Good

Graham

Stayed 3 nights in Jan 2024
Response from Millicent on 30 Jan 2024
Hi Graham, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Carlo

Stayed 1 night in Jan 2024
Response from Millicent on 30 Jan 2024
Hi Carlo,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Minni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception were helpful. Room was clean. Overall it was a good experience staying at the hotel. Only flaw was coffee tea sugar and milk was not replenished.
Stayed 2 nights in Jan 2024
Response from Millicent on 9 Jan 2024
Hi Minni,Thank you so much for sharing your lovely review, I am happy to hear you enjoyed your stay with us! I have also passed your comments regarding coffee, tea, sugar & milk to our housekeeping team. We look forward to welcoming you back again soon!

6/10 Okay

Margaret

Travelled with family
Disliked: Staff & service
Charges for car park on top of 230 room charge. Late book in time. Value for money not there
Stayed 1 night in Jan 2024
Response from Millicent on 16 Jan 2024
Hi Margaret, thank you for choosing to stay with us and taking the time to share your review. I am sorry to hear that you did not believe you received value for money. We hope you will give us the opportunity to stay again and serve you better in the future.

10/10 Excellent

Nitesh

Stayed 7 nights in Dec 2023
Response from Millicent on 23 Jan 2024
Hi Nitesh, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly efficient staff in every area
Stayed 1 night in Dec 2023
Response from Millicent on 9 Jan 2024
Hi Elizabeth,Thank you so much for taking the time to share your lovely review and for choosing to stay with us at Novotel Brisbane South Bank! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon!

10/10 Excellent

Isaiah

Stayed 1 night in Dec 2023
Response from Millicent on 9 Jan 2024
Hi Isaiah,Thank you for sharing your review from your recent stay at Novotel Brisbane South Bank! We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

2/10 Terrible

Brett

Stayed 1 night in Dec 2023
Response from Millicent on 10 Jan 2024
Dear Brett,Thank you for taking the time to tell us about your experience at the Novotel Brisbane South Bank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.It is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Donna Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Millicent on 9 Jan 2024
Hi Donna,Thank you for choosing to stay with us at Novotel Brisbane South Bank and for taking the time to share your review. We hope to welcome you back again soon!

4/10 Poor

Raelene

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Staff were totally rude upon check in
Stayed 1 night in Dec 2023
Response from Millicent on 9 Jan 2024
Hi Raelene,Please allow me to express my sincerest apologies regarding your poor check-in experience. I am sorry we did not meet your expectations.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Millicent on 9 Jan 2024
Dear Karen,Thank you for choosing to stay with us at Novotel Brisbane South Bank and leaving a review. We are happy to hear you enjoyed your stay and hope to welcome you back again soon!

2/10 Terrible

meng

Stayed 1 night in Dec 2023
Response from Millicent on 9 Jan 2024
Dear Meng,Thank you for taking the time to leave a review. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Fiona K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Novotel
First time at this hotel. Definitely would stay here again. Staff were efficient and polite. Rooms are spotless. Good choice of breakfast items. Overall, an excellent stay. Location close to amenities at South Bank which was a bonus.
Stayed 2 nights in Dec 2023
Response from Millicent on 9 Jan 2024
Dear Fiona,Thank you for choosing to stay with us and for taking the time to share your lovely review! We are so glad to hear you enjoyed your stay with us and look forward to welcoming you back!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Millicent on 9 Jan 2024
Hi Sandra,Thank you so much for taking the time to leave a review. We greatly appreciate it and look forward to welcoming you back to Novotel Brisbane South Bank!

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Food was a little limited & the aircon in the bar was freezing
Stayed 6 nights in Nov 2023
Response from Millicent on 9 Jan 2024
Hi Karen,Thank you for choosing to stay at Novotel Brisbane South Bank! We appreciate your feedback and it has been noted, we hope to welcome you back again soon!

8/10 Good

Stacey Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy to find your way around the city from this location.
Stayed 4 nights in Dec 2023
Response from Millicent on 9 Jan 2024
Hi Stacey,Thank you so much for sharing your review! We are glad you enjoyed our location and your stay with us and would love to welcome you back again soon!