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Reviews of Mercure Clear Mountain Lodge

4 out of 5
Mercure Clear Mountain Lodge
564 Clear Mountain Road, Cashmere, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 130 out of 301 reviews" "
Rating 8 - Good. 118 out of 301 reviews" "
Rating 6 - Okay. 37 out of 301 reviews" "
Rating 4 - Poor. 9 out of 301 reviews" "
Rating 2 - Terrible. 7 out of 301 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful location and lovely staff
Stayed 1 night in Jan 2024

8/10 Good

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful drive up to the location. Views are amazing
Stayed 2 nights in Dec 2023

10/10 Excellent

Craig

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Laura

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We had a lovely stay but felt we couldn’t utilize the pool as often as we planned as there was no shade provided. Also the restaurant deck was rotten (nearly completely through in one place) and lots of sharp rust in places on balcony rails. Outdoor couches were pretty old and tired. Breakfast was lovely with lots on offer and they were very patient with our kids questions about all the food. The rooms were lovely though air con only just coped and didn’t reduce the temp in the room much but did improve the humidity. The balcony view from our room was lovely and the kids loved the bush turkey that made two nests while we were there!
Stayed 2 nights in Dec 2023

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I booked this because it was suppose to have amazing views, but the trees have grown and obstructed the views. The front desk hours are also ridiculously minimal. The cleaning services though were phenomenal
Stayed 3 nights in Nov 2023

6/10 Okay

JAMES

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The day spa was nice .definitely rate the steam treatment. The view was lovely. Staff were wonderful ,very helpful and polite. Dinner was nice and the buffet brakfast was amazing.
Stayed 1 night in Oct 2023
Response from Tim on 15 Oct 2023
Hi Luke,Thanks for your wonderful feedback!

8/10 Good

Peta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location but noisy rooms Also Wotif listed standard room was Queen size bed and King size bed. It was infact a king single
Stayed 1 night in Sep 2023
Response from Tim on 15 Oct 2023
Hi Peta,Thanks for your feedback, you are right about the beds and I'll try and fix the error on Wotif, also sorry about the noisy rooms. Maybe next time mention this and we can allocate a quieter room.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tim on 15 Oct 2023
Hi John,Thanks for the 10 ... great to see you enjoyed it

6/10 Okay

Chloe

Travelled with group
Disliked: Staff & service
Don’t feel like I got the value for our stay.. the food was the only good thing about the stay the dinner was fine dining and actually really good.. however the staff were always talking amongst themselves until they had to come and wait.. there was not clear direction of getting to the chalet got lost couple times.. accommodation room was average there was bugs around doors balcony but up on mountains.. didn’t get sleep much as a lot rowdy noise due to a wedding being on..
Stayed 1 night in Aug 2023

10/10 Excellent

Dae Hui

Stayed 1 night in Jul 2023

10/10 Excellent

Tara

Stayed 1 night in Jul 2023

8/10 Good

jennifer

Stayed 1 night in Jul 2023

8/10 Good

Rachael

Liked: Staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Jane

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Lots of issues with the room. Staff & location was lovely
Stayed 1 night in Jun 2023

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, will stay again
Staff are fantastic. Very comfortable bed. Clean, tidy, nice view. Lights outside door, shine into room at night with the blinds down so if you like a very dark room, then this place is not for you.
Stayed 3 nights in Jun 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Very peaceful. Shower water went under door and wet bathroom floor.
Stayed 1 night in May 2023

6/10 Okay

Geoff

Liked: Cleanliness
Stayed 2 nights in May 2023

8/10 Good

Mitchell

Business traveller
Liked: Cleanliness, staff & service
room was clean and tidy had everything we needed for our stay. the staff were fantastic on site.
Stayed 1 night in May 2023

6/10 Okay

Sam

Travelled with family and small children
Small details regarding cleaning were off-putting (dirty roof, stains on lampshades, mould on bathroom grouting, dirty handrails around the property). Dining staff were helpful but we felt like an inconvenience to reception staff. The surrounding property was messy and included a pair of underwear and old stacked up furniture. The lodge was probably nice back when it was made but it just really felt dated.
Stayed 1 night in May 2023

10/10 Excellent

Malcolm

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Everything was terrific, the staff were excellent.
Stayed 2 nights in Mar 2023

2/10 Terrible

Scott

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
The Mercure Clear Mountain
The place was very dusty surfaces.skirting carpets everything very dirty. Though bed linen and bedding and towels nice. Bathroom not too bad though lamp dusty laying down and I was constantly getting up to clear my nose. Restaurant service very poor and fine dining is what you get at their restaurant. Getting punished for sitting and ordering getting way over charged and it wasn't delightful paying the fine for indulging. The service in that restaurant wasn't nice at all. As I looked at a waitress with black hair and hoping she'd walk over and see if I was ok she quickly walked behind the bar and no acknowledgement at all. 1 greek salad, one steak anh one Stone and Wood Alex cost me $80.50. very very very upsetting. Beautiful venue staff at reception beautiful and helpful though restaurant not good at all. If you're hoping to go indulge yourself to a spa, massage or pamper it isn't available on the day booking well in advance is the only way.
Stayed 1 night in Feb 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, room comfort
Short stay
Hotel and room were good and you really felt as if you had ‘got away’ however that is a two edged sword as the on-site Resturant/bar was v expensive and the nearest place to purchase non hotel food/beverages is a 10 km drive away!
Stayed 2 nights in Feb 2023

10/10 Excellent

Yvonne

Stayed 1 night in Feb 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rather remote and quite expensive for a small motel room
Stayed 1 night in Feb 2023

10/10 Excellent

matthew

Stayed 2 nights in Jan 2023

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Would have enjoyed some more time there to explore.
Stayed 1 night in Jan 2023

2/10 Terrible

Jessica

Stayed 1 night in Jan 2023

10/10 Excellent

Ashlea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fantastic, staff were amazing so friendly and accommodating, beautiful location

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location. Stunning views.

8/10 Good

lawrance

Stayed 1 night in Dec 2022

6/10 Okay

Stacy

Stayed 1 night in Nov 2022

10/10 Excellent

Ty

Stayed 1 night in Nov 2022

6/10 Okay

Erin

Liked: Staff & service
We stayed for one night. Our room had lovely views, however the hotel itself was somewhat dated (compared to the photos online) and the lacklustre pillows made for an uncomfy sleep. The flat TV screen was closer to an A4 size. There was also an empty beer bottle from a previous guest left on our balcony upon arrival.
Stayed 2 nights in Nov 2022

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Lovely views. Meals at the restaurant were superb. Breakfast also wonderful. Beds very comfy. Maybe a suggestion. It would be lovely to have a small table on the balcony for drinks etc. and the small cups replaced with large coffee mugs inside the rooms. Otherwise, would certainly stay again. Staff very friendly and polite.
Stayed 2 nights in Nov 2022

2/10 Terrible

Krisztian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Checked out after 1 hour.
Stayed 1 night in Oct 2022

2/10 Terrible

Lea

Stayed 1 night in Oct 2022

6/10 Okay

Adam

Travelled with partner
Liked: Cleanliness, staff & service
It was a nice location looking over Brisbane.The room was clean and tidy.The bed pillows however weren’t very good and neither was the water pressure in the shower.Also the light outside of the room is very bright into the room and you cannot turn it off.
Stayed 2 nights in Oct 2022

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite surprised at how lovely the views were, hotel and staff were great and not a far drive from Brisbane
Stayed 1 night in Oct 2022

10/10 Excellent

Genevieve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely helpful staff and peaceful accomodation. We loved the calmness around the lodge.
Stayed 2 nights in Sep 2022

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to believe in just 15mins from busy busy hustle, you have peace and tranquility. Great amenities, friendly and helpful staff, amazing view. Will definitely be returning here
Stayed 1 night in Sep 2022

8/10 Good

Hanako

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and value for money.
Stayed 2 nights in Jul 2022

4/10 Poor

Alicia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Love the setting and views, room was clean and staff were nice. However generally speaking we were pretty disappointed with our stay here. The facilities are all very run down. The drainage in the shower didn't work well so the floor flooded every time we had a shower. The walls weren't sound proof and we could here guests next door. I went to use the gym and it said 'closed for maintenance' - when i looked back at reviews, it appears someone else said the same thing 6 months ago. The hotel shouldn't be able to advertise facilities if they are not usable. The pool looked really nice though, if you're there in the warmer months I'm sure that would be great (we were there in July so the water was too cold to swim). Unfortunately this is a hotel that really needs some serious maintenance and upgrade works. In saying all of that the price was definitely lower than other resorts in the area so it does reflect that. You get what you pay for.
Stayed 1 night in Jul 2022

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue for a wedding!
Stayed 2 nights in Jul 2022

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were wonderful and the place peaceful - night and day!
Stayed 1 night in Jul 2022

10/10 Excellent

Nadiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Dana

Stayed 2 nights in Jun 2022