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"Welcoming staff, comfortable stay"

"Always enjoy our time here but it was a shock to find that access to the spa is no longer included. Expedia should make this clear on their website as the reviews all say how lovely the spa is butno mention of the £15 per person each day required which puts an additional £60 on an overnight stay if you want to go in when you get there and before you leave."

"The rooms have seen better days and also you get nothing for free in your rooms, i.e. water biscuits, ect"

"Always first rate attention from the staff with excellent food"

"It is old. Worn down. Directly across from the station. "

"Public areas and exterior very good , car park small but close and well priced. Our room felt tired."

"Organised a surprise birthday party in the Abbott room-staff were excellent from start to finish. Good prices, food and service. Stayed two nights in a spacious room which was quiet at night considering the room overlooked Friar St. Had a wonderful weekend and will be back."

"Good well appointed Room 8, however Bathroom needs some TLC, Bath missing handle on wall side. Breakfast very good cooked to order. "

"Awful experience. Left a day early as had no sleep due to faulty and noisy radiator. Hotel it self is run down and needs a good tidy up. Went to the bar for some drinks, no staff around and 80s cocktail bar music blaring, not a great atmosphere to relax and chat with friends. I emailed the hotel twice before we arrived and also once after our stay to complain. No reply on either times!! "