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"It was cold in the room without any way to increase the heat - glad of the robe which I wore in bed!"

"Nice location to train station. Good staff."

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"I paid for parking as wasn’t made clear that parking permit provided at reception. "

"I stayed with my elderly parents at the crown Hotel. We enjoyed the breakfast in the morning and the rooms were clean however unfortunately when leaving there was an attempt to charge me a payment that wasn’t due. I query this as a mistake had obviously been made and I was met with a sullen response from the receptionist who was borderline directly rude. I will never stay at this hotel again. I would not recommend it."

"Lovely location and dog friendly"

"I didnt expect a top rated hotel especially as it was a very good deal . But what i got was a very good experience, frienly staff, in a great position by the canals.. and good choice of music!! "

"Hotel very tired and the rooms sub standard "

"Stayed on a dinner bed and breakfast rate. Enjoyable stay. Food was ok. Sadly the spa was practically unusable due to large number of guests/day-visitors using it."