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Reviews of Birch at Brighton Marina

4.5 out of 5
Birch at Brighton Marina
9 Starboard Court, Marina Village, Brighton, England

Reviews

8.2

Very good

Rating 10 - Excellent. 8 out of 17 reviews" "
Rating 8 - Good. 7 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from A on 7 Jan 2020
Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019
Response from RR on 11 July 2019
Thank you

8/10 Good

Sai-Hym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, property let down by a few things which the owner informed us about.
Stayed 1 night in Jun 2019
Response from RR on 11 July 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Would stay again - but sort out en suite shower
Great location near to the Marina. Check in was seamless. Good shower, pillows and mattress (important for me as a business traveller). Only downside is that en-suite shower only gave out very hot or scalding hot water and the service team did not respond to this during my stay.
Stayed 2 nights in Jun 2019
Response from RR on 11 July 2019
Thank you. We have address this and we hope to see you again to enjoy the full flat.

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from AA on 9 Apr 2019
Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean modern property. Great location.
Stayed 3 nights in Jun 2018
Response from Ali on 22 June 2018
Thank you for staying with us.

10/10 Excellent

Alasdair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality
Quality apartment at reasonable rate
Stayed 1 night in May 2018
Response from Ali on 2 June 2018
Thank you for staying with us. Kind regards

8/10 Good

Bwalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Ali on 21 May 2018
Hi Bwalya Thank you for staying with us, we hope you will stay with us again. Kind regards

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious modern apartment
Fantastic apartment with lots of room, very clean and check in was perfect
Stayed 1 night in May 2018
Response from Ali on 21 May 2018
Hi Simon Thank you for staying with us, we hope you will stay with us again. Kind regards

10/10 Excellent

Linda, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious accommodation right by the marina bars and shops
Stayed 2 nights in Apr 2018
Response from Ali on 9 May 2018
Hi Linda Thank you very much for staying with us. Kind regards

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Family facilities and location. PERFECT
Great location with easy parking. Lots of great places to eat probably 20 places within a 5 min walk. Its about 1.1 miles from the Brighton pier but a great walk and there is a train at peak times. The apartment is like a home from home. Everything you need for a family including Sky TV and internet. There is a 24hr Asda next door which is really convenient. As it was a home from home there were a few minor things like the shower head leaked, I'm sure someone on here would write a bad review about that but that's not me as it was a perfect stay and will hopefully be booking again later this year.
Response from Ali on 2 May 2018
Hi Darren It was a pleasure to meeting you and thank you for sating with us.I hope you and your family will come back and stay with us for longer next time. Kind regards Ali

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare at Birch at Brighton Marina
All appears ok but when you start to look at it the experience at The Birch at Brighton Marina you can see that all the owners are bothered about is profit not customer satisfaction. The place was dirty, we had to clean the cutlery, the toilet was not clean and the children's bedding had stains. When you research this property it looks like there was a flood in December and two months on the owners had not repaired (See picture). The thermostat had one setting and that is hot, it was -1 outside BUT we had to open the doors to cool the place down. What was a problem is we left some shopping at the property and we contacted the owner to ask if it was there, initially they said no but when we pressed them (One of the children remembered it on the side when we left) they said the bag was there but was empty. Totally dishonest and we get them chance to put the problem right but the did not respond and when pressed with Hotels.com who were excellent, they refused to help with them. Now you might think our review is out of bitterness but are you willing to take the chance and ruin your holiday to find this out for yourself. Brighton is a fantastic place why not make it even more fantastic by making another choice of lodging and chose a organisation that really cares about customer satisfaction not just about profit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely flat
Lovely place to stay by marina Flat had all you need
Stayed 1 night in Feb 2018
Response from A on 5 Feb 2018
Thank you.

8/10 Good

Giuseppe

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from A on 17 Jan 2018
Thank you.

10/10 Excellent

charlotte, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay here in January 2018, very clean and great location. Only negative was WiFi didn’t work however wasn’t too much of a problem. Hope to stay again.
Stayed 1 night in Jan 2018
Response from A on 17 Jan 2018
Hi Sorry about that we will try to fix it and I hope you will be back.

2/10 Terrible

JIN

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
ホテルそのものは良かったが、スタッフが…。
ただ一つだけ。前の客が持って行ったとか？でヘアードライヤーが無かった為、チェックインの際に、スタッフが「後から直ぐに持ってくる」と言っておきながら、結局、その日のうちには持ってこず、翌日、こちらから電話をかけると、完全に忘れていて、それからやっと持ってきた。いい加減。
Stayed 2 nights in Jul 2019

10/10 Excellent

Tanja, Niedersachsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderschönes Apartment
Ausgestattet ist das Apartment sehr gut. Zusätzlich machen hübsche Deko-Elemente alles sehr wohnlich. Die Anlage ist sehr gepflegt, der Parkplatz beschrankt. Vielen Dank an Ali, der uns das Apartment superfreundlich übergeben hat.
Stayed 3 nights in Jul 2018
Response from Ali on 31 July 2018
Thank you very much.