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"Room was spotless and cleaned every day. Every member of staff we encountered was friendly and professional. The building itself was absolutely stunning with bags of character. The spa was simple but clean and beautifully kept with fantastic staff who put us at ease while we were there. I was particularly impressed with the lovely changing area. We hope to make another visit in the near future "

"The hotel is decked out with Christmas decorations and looks very festive. My stay was excellent again. Lovely friendly staff and great spa facilities. "

"Staff member who checked us in was polite and pleasant. Lovely clean and spacious loft room, huge bathroom which was on the lower floor. Beautiful sort white towels (although we did only have one bath towel). Breakfast hamper was great. It would be useful to have had a small table to eat at."

"The staff are all lovely, very dog friendly, rooms are great and the location is really convenient for long journeys. "

"I liked the area. We used Richmond as a base to tour."

"Room was amazing and lovely and warm to arrive to late in the evening! Facilities were amazing and breakfast was delicious! Stayed with our 10 year old and 1 year old and was just perfect! 朗 10/10!❤️"

"Wonderful place with amazing food, staff and atmosphere. "

"Staff were friendly and attentive, made our stay very enjoyable."

"Food was delicious, room was great and staff were very friendly. Would definitely stay again."