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Reviews of New Westcliff Hotel

3 out of 5
New Westcliff Hotel
27-29 Chine Crescent, Bournemouth, England

Reviews

6.8
Rating 10 - Excellent. 54 out of 414 reviews" "
Rating 8 - Good. 162 out of 414 reviews" "
Rating 6 - Okay. 118 out of 414 reviews" "
Rating 4 - Poor. 45 out of 414 reviews" "
Rating 2 - Terrible. 35 out of 414 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from New Westcliff Hotel on 26 Oct 2021
Thank you for your feedback !

2/10 Terrible

Clive

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
3 night stay
The reception was ok. Cleanliness ok Bed comfort Zero Bathroom Area Zero General atmosphere Zero. Only food available a Breakfast box by the door. Left after one night and had to pay to stay in another hotel Hotel near by provide good service and Evening meal plus cooked breakfast at just a small amount more than the Westcliffe. Cost me an additional £500. Covid Excuse does not apply as I have stayed in 4 hotels in Devon and Cornwall all providing good service and Food. Only worth £40 per night if you did not want to eat and sleep. Would not recommend it to Anyone
Stayed 3 nights in Sep 2021
Response from New Westcliff Hotel on 26 Oct 2021
Thank you for your feedback !

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, good location
Outside appearance
Stayed 1 night in Sep 2021
Response from General Manager on 21 Sept 2021
Thank you for your review

8/10 Good

Shahnam

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2021
Response from General Manager on 21 Sept 2021
Thank you for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Lovely stay but a few downsides. hot in the room and little air flow when windows were open. Bed was very comfy and it was very clean but water pressure in shower was not very strong. We ordered breakfast which was around £7 but it didn’t meet our expectations as most of it was packaged sugary food. The pool, sauna and jacuzzi was a real highlight, and booking a slot to ourselves was easy.
Stayed 1 night in Sep 2021
Response from General Manager on 21 Sept 2021
Thank you for your review

10/10 Excellent

Madalin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from General Manager on 11 Sept 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Mohammad

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from General Manager on 21 Sept 2021
Thank you for your review

10/10 Excellent

Jason

Stayed 1 night in Aug 2021
Response from General Manager on 21 Sept 2021
Thank you for your review

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think it should be cheaper as they don’t do anything for you no cleaning ect
Stayed 2 nights in Sep 2021
Response from General Manager on 11 Sept 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dahlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
At first we found all the extra rules quite frustrating (Only 1 hour in the pool at allocates time, no left luggage, no late check out etc) but I have to say the manager really made up for it and was so kind and accommodating and let my kids use the cinema even after we checked out. He made us feel very welcome and for this reason we were happy overall.
Stayed 1 night in Aug 2021
Response from Duty Manager on 3 Sept 2021
Thank you so much & pleased you enjoyed your stay with us, we appreciate your feedback.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
The man on front of house has fantastic customer service skills. Nothing was a problem to him and he was alway's willing to help.
Stayed 2 nights in Aug 2021
Response from New Westcliff Hotel on 3 Sept 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lloyds

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021
Response from General Manager on 21 Sept 2021
Thank you for your review

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Relaxing trip.
It was a very good relaxing trip. So close to the beach and facilities which were all within walking distance. The use of the pool, sauna and jacuzzi was an added plus and helped us to relax even more.
Stayed 1 night in Aug 2021
Response from General Manager on 31 Aug 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Taner

Stayed 1 night in Aug 2021

8/10 Good

David

Liked: Property conditions & facilities
Was fine for a 1 night. Short walk to the beech and town
Stayed 1 night in Aug 2021
Response from General Manager on 31 Aug 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities, room comfort
Quaint and clean, C19 changes worked well, reception desk very helpful, would be nice to have luggage storage as check out is early (the beach is near!!!)
Stayed 3 nights in Aug 2021
Response from General Manager on 31 Aug 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

June

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from General Manager on 21 Sept 2021
Thank you for your review

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
Hotel very poor. Bedroom small and cramped, same with the bathroom. Hot water non existent at peak times in the morning and evening. Continental breakfast served in a box. Very basic and charged £8 but items in the box came with prices on and tbd cost was just over £3
Stayed 4 nights in Aug 2021
Response from General Manager on 21 Sept 2021
Thank you for your review

2/10 Terrible

Alison

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid!!
Avoid room 14!!! I am extremely disappointed having contacted the hotel on two separate occasions and have still not had a response! Rather than write a poor review, I thought I would speak to the lady on the desk to raise my concerns. This has been quite an unpleasant stay for a few reasons - The standard of cleaning in room was terrible even after I addressed this on arrival, the room got hoovered but it still needed cleaning especially around places that needed a pipe to clean the area! The bathroom shower tray was absolutely filthy! Additionally, we didn’t get much sleep at all, due to the bed being so uncomfortable; the springs stick out and so we had to sleep on top of the duvet but also the bed tilts when lying close to the left side by the window! The hair dryer has no safety guard on it and when I dried my hair, I got all my hair sucked into the back and had to cut it out!! I went to the reception desk to ask for a replacement so I could dry my hair after swimming and they said I had to wait for house keeping to arrive but we were checking out so I couldn’t dry it! Also the jacuzzi had scum all around it. When I raised these these concerns I was just told sorry! This wasn’t good enough; the manager wasn’t there to speak too! I would never return or recommend this hotel!
Stayed 1 night in Aug 2021
Response from Duty Manager on 20 Aug 2021
Thank you for your feedback! We will be addressing your concerns.

4/10 Poor

Sabeya

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Non family friendly room more for travellers wanting to stay in shelter.
Stayed 1 night in Aug 2021
Response from Duty Manager on 20 Aug 2021
Thank you for your feedback!

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
July 2021
I enjoyed the facilities at the New Westcliff Hotel. It was great to have an hour use of the swimming pool all to myself. There is a jacuzzi and sauna though I did not have time to use either. The reception staff are amiable, and I spoke to Mark on several occasions. He was pleasant, easy to approach, and helpful. There was plenty to do in Bournemouth and I took advantage of the hotel's central location. I would happily stay again. However, a single room is quite tight and lacks space. Not very much that can be done about the single rooms I presume, but it is a comment I would make that other hotels tend to have more rooms around the area of the bed and space to walk around. Thank you for the overall positive experience.
Stayed 4 nights in Jul 2021
Response from Duty Manager on 8 Aug 2021
Thank you so much for your feedback. We are pleased you enjoyed your stay at the Hotel & look forward to welcoming you back anytime your in Bournemouth.

2/10 Terrible

Wayne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away.
Check in was the only neutral part of this experience. The room was a box, room 8. I could touch both walls with out stretching. the decor was old. This I can put up with. What I do object to is the state of the bed. This had a broken base, leaving a plank of wood across the bed as the only real support for the mattress.
Stayed 1 night in Jul 2021
Response from Duty Manager on 20 Aug 2021
Thank you for your feedback! We will be addressing your concerns.

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room at New Westcliff Hotel
It was a good stay with what to expect as Covid restriction still followed. Close to the beach and walking distance with breakfast pre packed.
Stayed 2 nights in Jul 2021
Response from Mike on 31 July 2021
Thank you for your feedback. Regards New Westcliff Hotel Team.

2/10 Terrible

Mayooran

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not again
Unfriendly staff… Not felt welcomed… Unpleasant room.. Not as big as stated.. Bad quality beds.. Tiny little shower… No air condition or fan Extremely poor quality box breakfast Not value for money at all.
Stayed 2 nights in Jul 2021
Response from Duty Manager on 31 July 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Melika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Duty Manager on 31 July 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

elton

Disliked: Staff & service
There was no one at reception to welcome us on arrival one member of staff another guests to get there attention as he was working the bar the pillow was dirty had to change them myself i was also denied cutlery had to eat my Chinese with tee spoon overall was not impressed
Stayed 2 nights in Jul 2021
Response from New Westcliff Hotel on 20 July 2021
Thank you for your feedback !

8/10 Good

Nilesh

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Family weekend
All the communal areas are very well updated. However, the rooms leave a lot to be desired, shower was too small and dated, didn’t work properly. A family room was so small the bathroom door hit the beds. You have to use your bath towels for the pool which is not what it should be like. Extra pool towels should be provided. No towel or clothes hooks around the pool, sauna or spa area, apart from in the changing rooms. Only one hand held shower by the spa, so overall not a great experience. Staff very friendly though.
Stayed 1 night in Jul 2021
Response from New Westcliff Hotel on 5 July 2021
Thank you for your review !

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel room was extremely dated, the toilet was situated inside the room (not in the entrance hall as you come in) so it was like going toilet in the wardrobe. The shower was almost unusable as it literally just trickled - almost no water came out. Would definitely not stay there again.
Stayed 1 night in Jul 2021
Response from New Westcliff Hotel on 5 July 2021
Thank you for your feedback !

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Needs a little TLC
Hotel was fine but just a bit ‘tired’ - noisy/rattling extractor fan in bathroom; very hard bed and fairly flat pillows etc. If I was paying around £50 it’s be fine, but for over £160 I’d have expected a slightly better standard. Compared to Premier Inn or newer Travelodges it was much less comfortable. Staff were helpful; location was great - just the room itself that left a little to be desired.
Stayed 1 night in Jun 2021
Response from New Westcliff Hotel on 16 June 2021
Thank you for your feedback !

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from . on 24 June 2021
Thank you for your feedback !

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The guy on the front desk was brilliant- very friendly and helpful but seemed to be running everything all by himself. The shared spaces in the hotel looked like they had been refurbished, except the bar which looked run down. Our room was horrendous, it smelled, the carpet was disgusting, there was rust and dirt all over the bathroom and hairs and skid marks in the toilet. Most of the spotlights didn’t work and the windows were filthy. Whilst putting clothes away we noticed old packets of milk and tea bags in one of the drawers. Truly the worst hotel experience ever- we packed our bags and didn’t stay.
Stayed 1 night in Jun 2021
Response from New Westcliff Hotel on 9 June 2021
Thank you for your feedback !

4/10 Poor

Edna

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
West cliff hotel
It wasn’t nice at all. Staff were rude. No fridge on the bedroom. Stains everywhere. Very disappointed
Stayed 2 nights in Jun 2021
Response from New Westcliff Hotel on 9 June 2021
Thank you for your feedback !

2/10 Terrible

Jayne

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Duty Manager on 2 Oct 2020
Thank you for your feedback !

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, room comfort
Needs a refurb however basic and OK for 1 night
We stayed here for the night, was very basic, a little run down but sufficed is to get our heads down for the night. The shower was pitiful and took 20 mins to use as the water flow was terrible, It had a pics of material with velcro on it as a blind to stick it to the window and the downstairs bar looked like that of a working mans club. For £74 it’s pretty much what we expected in Bournemouth. Good for a quick overnight stay but wouldn’t book it for any longer.
The tired bar downstairs
The Velcro blind found on the floor
Stayed 1 night in Sep 2020
Response from Duty Manager on 2 Oct 2020
Thank you for your feedback !

4/10 Poor

Verified traveller

Stayed 3 nights in Sep 2020
Response from General Manager on 10 Sept 2020
Thank you for your comments

6/10 Okay

Rosscap, Kent

Travelled with family
Liked: Staff & service, amenities
Dealing with COVID measures well. More variation with the breakfast boxes would have been nice
Stayed 7 nights in Aug 2020
Response from General Manager on 10 Sept 2020
Thank you for your comments

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor condition, toilet are not clean. No view close location.😡
Stayed 1 night in Aug 2020
Response from General Manager on 10 Sept 2020
Thank you for your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and quiet
Very quiet and comfortable stay
Stayed 1 night in Aug 2020
Response from New Westcliff Hotel on 27 Aug 2020
Thank you for your feedback !

8/10 Good

sonia, basingstoke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place friendly staff and overall good wanted to stay longer but unfortunately no rooms sadly
Stayed 1 night in Aug 2020
Response from General Manager on 11 Aug 2020
Thank you for your comments.

2/10 Terrible

MRT, Leeds

Travelled with family
Disliked: Staff & service, property conditions & facilities
Small rooms, very noisy person next door who was living at the hotel long term and unsympathetic owners, Avoid
Stayed 2 nights in Aug 2020
Response from General Manager on 10 Aug 2020
Thank you for your feedback

2/10 Terrible

Rabab

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from General Manager on 10 Aug 2020
Thank you for your feedback

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from General Manager on 17 July 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from General Manager on 14 July 2020
Thank you for your kind comments. Hope to see you in the future.

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Presentation of the room was lovely. Except there was no kettle and tea.
Stayed 1 night in Jul 2020
Response from General Manager on 14 July 2020
Thank you for your review. Hope to see you in the future.

6/10 Okay

Terry

Business traveller
Liked: Staff & service
Stayed 2 nights in Mar 2020
Response from Duty manager on 20 May 2020
Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a swimming pool, and very close to main town, easy walk. Did not like the fact that you had to pay some parking company to park in the hotel car park, should be free, and we had a disabled person with us with a disabled badge, in the end we parked on the roadside to the back of the hotel.
Stayed 1 night in Feb 2020
Response from Duty Manager on 3 Mar 2020
Thank you for your feedback !

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Duty Manager on 28 Feb 2020
Thak you for feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy pool and jacuzzi which were nice and warm. No cooked this time.
Stayed 1 night in Feb 2020
Response from Duty Manager on 18 Feb 2020
Thank you for your feedback !

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed in the block of rooms next to the reception area. The common areas have been refurbished but not the room I was in. The decoration was very shabby, poorly cleaned bathroom with beard shavings in the sink and around the bath which also had a number of chips in the enamel. In the morning I discovered a huge insect in the bath. Not the best of good morning welcomes.
Stayed 1 night in Feb 2020
Response from Duty Manager on 18 Feb 2020
Thank you for your feedback !

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was in town for business, Westlciff came in handy with your affordable rates. Thank you
Stayed 1 night in Jan 2020
Response from EM on 22 Jan 2020
Thank you for your feedback.