8/10 Good
Rakesh, Cheshunt
Travelled with family and small children
16 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at this hotel. There 4 concerns of why I wouldn’t stay here again.
1. The hill to walk up the hotel is very steep and push a pram up it was painful.
2. The rooms don’t have A/C and get really warm, I can’t imagine what it would be like in the summer time.
3. The hotel only has one lift, the door opens and closes very slow and if the hotel is busy you have to wait ages for it. The lift is very small so very hard to get a pram and two people inside let alone a suitcase too.
4. In the morning blue sacks of fresh linen is left in the corridor so you can’t push a pram through it so I had to move them myself.
The positives
The staff are so polite and professional.
The hotel is clean and food was nice.
Breakfast is very nice and by far beats anything from a chain hotel.
Room size was big and adequate as advertised
Points to think about:
We were given a room at the front of the property and the road outside and people loitering outside was noisy and disturbed our baby sleeping. Families with young babies or toddlers should be given a room at the back of the property so it’s quiet.
The continental breakfast area is situated by the door that waiters use to take in dirty dishes and take orders to the kitchen. This area became very congested at times with guests waiting for their toast or getting a drink. It may be advised to move it to the wall opposite to not interfere with the waiters/waitress trying to do their job. Overall it was ok.
Rakesh
Stayed 3 nights in Apr 2024