Our room was not ready, inspite of we checked in late by 4 hours toilet was not clean i did inform them we will come late, there was pooh marks in the toilet bowl and particles, bath tub was not clean, they agreed to change the room, next room toilet flush not working , then 3rd room smaller room was tv channel were not tuned we were so tired it was 2200 hrs. we got the room, It was my Mrs. 42nd birthday i kept calm.. My wife so upset she said please clean the first room we use the same room, we had extended a day directly we did not want spoil our mood we kept calm, I m sure If it was any other family any other family would have ask for refund. The who present were very helpful duty manager at that time cleaned the toilet herself.. who ever did the cleaning did a bad job, toilet is sealed after cleaning. the property good cleaning they should pay attention. The rest days were okay, they gave two complimentary drinks maybe because incident . I m still surprised, if it was not my wife birthday we would have taken full refund moved out same night plus asked compensation. The staff at that moment managed the situation.