Search Boterhoek hotels

"Booked executive room, just ok. Staff not very experienced to deal with client. We were having a sleep in the afternoon when staff checked on room for the housekeeping. Told we are ok and she still walked in and looked into the room while in bed. Felt so violated. Music from across the street on until gone 3 am. Hence no sleep. Breakfast good "

"Clean, modern bright hotel Very well equipped, great location. Female receptionist upon arrival and departure was efficient and friendly, in a business like way. The breakfast staff member was also pleasant. On Saturday afternoon upon returning to the hotel after being out all day, I had popped down to the restaurant to request some milk for the tea and coffee in our room... The woman in the restaurant was quite rude and barked at me that she'd have to charge me for milk.. I hadn't realised there were sachets containing dried milk in the room as the sachets looked like sugar. Once this had been established I was happy to use these. That small encounter soured the experience of customer service. The staff member making me feel like I was requesting something for free that I wasn't entitled to! Not very hospitable service on that front!"

"Comfy beds with excellent pillows. Shower good. Check out was noon, so we left the bags in the room and went for a stroll in the morning. We returned at 11.30am to find ourselves locked out. Reception sorted it but still, a bit annoying."

"Great location and very comfortable rooms. Beautiful bar area with extra touches when you order a drink. Highly recommend."

"The hotel was lovely and the breakfast each morning was excellent. However, the room wasn't cleaned properly, with towels being left on the window sill and dust on surfaces. Location wise the hotel is great for exploring Bruges"

"Was charged 15 EUROS for 2 hours early check in otherwise was offered to drop bags before check in for a fee. Not a friendly experience, would not recommend to my traveling friends. Poor amenities, rooms very small. "

"Beautiful, clean, comfortable and well equipped suite! "

"Clean room . Great location close to shops and the city center."

"We thought the cleaning and kitchen staff were extremely friendly. There was one woman, I believe her name was Sota, was great."