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Reviews of Mama Shelter Bordeaux

3 out of 5
Mama Shelter Bordeaux
19 Rue Poquelin Molière, Bordeaux

Reviews

8.8

Excellent

Rating 10 - Excellent. 219 out of 409 reviews" "
Rating 8 - Good. 138 out of 409 reviews" "
Rating 6 - Okay. 36 out of 409 reviews" "
Rating 4 - Poor. 10 out of 409 reviews" "
Rating 2 - Terrible. 6 out of 409 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe in the Hotel, decor is unique and fun. Rooftop bar is fun and downstairs bar was good too. Staff was helpful. Good location.
Stayed 3 nights in Mar 2024
Response from Sophie on 12 Apr 2024
Dear Mrs AlisonWe very much appreciate your comments regarding your stay at the Mama Shelter Bordeaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.MAMA LOVES YOU!Sophie.

8/10 Good

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophie on 10 Apr 2024
Bonjour Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Mama Shelter Bordeaux.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs.MAMA LOVES YOU!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

carolyn

Outlet for charging devices was not convenient but it was a good location and a great rooftop bar and restaurant
Stayed 3 nights in Sep 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay - very special atmosphere, with the rooftop bar
Stayed 4 nights in Sep 2023
Response from Cédric on 14 Sept 2023
Hello Peter,Thank you very much for this very kind review,MAMA LOVES YOU !

10/10 Excellent

Jeff, Omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Mama
Stayed 3 nights in Sep 2023
Response from Cédric on 14 Sept 2023
Hello Jeff,Merci beaucoup pour cette super note ! MAMA LOVES YOU !

10/10 Excellent

Jane

Travelled with group
Liked: Amenities
Rooftop restaurant very nice
Stayed 1 night in Sep 2023
Response from Cédric on 3 Sept 2023
Hello Jane,Thank you very much for your comment,See you soon at Mama,MAMA LOVES YOU !

10/10 Excellent

Lisa Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Cédric on 3 Sept 2023
Hello Lisa Anne,Merci mille fois pour cette jolie note,A bientôt au Mama,MAMA LOVES YOU !

10/10 Excellent

Morgan

Stayed 3 nights in Aug 2023
Response from Cédric on 14 Sept 2023
Hello Morgan,Merci mille fois pour ce 5/5 !MAMA LOVES YOU !

10/10 Excellent

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Really enjoyed pur stay here. The reception staff were particularly good and very helpful. Very clean room. Rooftop bar also had a great vibe.
Stayed 2 nights in Aug 2023
Response from Cédric on 3 Sept 2023
Hello Stuart,It is a real pleasure to read your comment, we hope to see you again soon at Mama !MAMA LOVES YOU !

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place. Right in the middle of the best walkable area of the city. Desk open 24 hours for check-in is a plus. Good friendly rooftop bar.
Response from Cédric on 3 Sept 2023
Hello Michael,Thank you very much for your review,We really appreciate that you enjoy your stay,MAMA LOVES YOU !

10/10 Excellent

Suikam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in good location
Excellent hotel in a very centric location. Rooms are very spacious, clean and modern.
Stayed 2 nights in Jul 2023
Response from Cédric on 3 Sept 2023
Hello Suikam,Thank you very much for this very kind comment,MAMA LOVES YOU !

4/10 Poor

David

Travelled with family
Disliked: Staff & service
Parking was promised and not provided. Restaurant was noisy until 2 am
Stayed 1 night in Jun 2023

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Brill stay with welcoming staff and fantastic bar and restaurant options!
Stayed 3 nights in Jun 2023
Response from Cédric on 2 July 2023
Hello Kathleen,Thank you very much for this very kind review !MAMA LOVES YOU !

4/10 Poor

PIERRE

Stayed 1 night in Jun 2023

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Cédric on 2 July 2023
Hello Eduardo,Thank you very much !MAMA LOVES YOU !

10/10 Excellent

Gillian

Stayed 4 nights in Apr 2023
Response from Cédric on 10 May 2023
Hello Gillian,Thank you so much !MAMA LOVES YOU !

10/10 Excellent

warren, Sugar Land

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in the center of Bordeaux which is very close to most of the main attractions in the city. It has a modern vibe and the bars are hopping in the evenings. The breakfast was really good. The staff was amazing and very helpful. The rooms are a bit small and there’s no coffee in the rooms but it’s France and the coffee is easy to get downstairs
Stayed 2 nights in Feb 2023
Response from Cédric on 7 Mar 2023
Hello Warren,Thank you so much for this comment, next time you come, try an XL Mama Double Room with Nespresso Machine :)Hope to see you again very soon !MAMA LOVES YOU !

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at mama shelter in bordeaux. The bar and restaurant are great. The vibe is amazing. The only issue we had was that our shower lost pressure so we couldn’t wash before we left. I expected the staff to offer some form of discount considering the inconvenience but they did not. Given that being able to wash is a pretty fundamental aspect of staying in a hotel I do think they staff could have made more of an effort to compensate us.
Stayed 1 night in Dec 2022

6/10 Okay

Stan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
walls in the room were painted black. room decoration was strange
Stayed 1 night in Sep 2022
Response from Jeanne on 9 Oct 2022
Hello Stan,Mama says thank you for taking the time to review your stay at Mama Bordeaux.We are sorry that you didn't like the set up and decoration of our premises. Mama Shelter is different than all the other types of hotels in terms of style, atmosphere. This is Mama's DNA to be "something else" :) But it's true that it might not appeal to everyone. However, I hope that you had a nice stay with us and appreciated this moment in Bordeaux.Mama Loves You

10/10 Excellent

monica, Miami

Travelled with partner
Liked: Staff & service
Good location and the rooftop bar is outstanding. The neighborhood had homeless and was a bit dirty.
Stayed 4 nights in Aug 2022
Response from Cédric on 14 Sept 2022
Hello Monica,Thank you very much for your comment,Mama hopes to see you very soon,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a very funky hotel with a nice rooftop bar/restaurant. Would definitely recommend this hotel in Bordeaux.
Stayed 2 nights in Jun 2022
Response from Cédric on 19 June 2022
Hello Michael, Thank you so much for your very kind comment ! MAMA LOVES YOU !

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe with nice modern amenities
Stayed 2 nights in May 2022
Response from Cédric - Front Office Supervisor on 12 June 2022
Hello Joshua, Thank you so much for your kind comment :) MAMA LOVES YOU !

8/10 Good

Andrew

Stayed 2 nights in Apr 2022
Response from Cédric on 5 May 2022
Hello Andrew ! Thank you ! MAMA LOVES YOU !

10/10 Excellent

Georgia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional and so very friendly and helpful. The rooftop bar was good but they needed some organization skills. They had tables across the street from the hotel and they offered pizza and drinks for purchase during the day. In a park like setting. Very cool. Good location.
Stayed 2 nights in Sep 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service
A wonderful place right in the center of downtown Bordeaux. Rooftop bar was a delight.
Stayed 2 nights in Sep 2021

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Team Bordeaux on 3 Sept 2021
Super note pour la Team Bordeaux ! Merci !

8/10 Good

Vlora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Central location and modern look and feel hotel
The hotel is in a good location, very central, the communal areas are modern and fun, great rooftop bar, super friendly staff. Only downside is the size of the rooms. There’s just enough space for the bed and the TV. It’s fine if you don’t intend to spend time in your hotel room.
Stayed 1 night in Aug 2020

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun for a weekend!
Great location, good rooms, the place to be in Bordeaux. Be sure to try the breakfast and visit the rooftop.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location and stylish hotel- yet the basics such as a kettle and or coffee machine weren’t in the room. There was a microwave (!) but no serve ware or cutlery whatsoever - so overall really useless. Worst of all though - on January 3rd the fire alarm went off at 6:10am... luckily it turned out to be a false alarm. Yet do you think anyone would even have so much as apologised? It was met with complete negligence to the point that we even had to ask several Staff whether there was truly nothing serious going on!!! There was no reassurance nor any apology for the disturbance (again, everybody was woken up and ran out in PJs!), nothing! Was handled at a level of unprofessionalism that left me baffled. Not even a free coffee offered to the guests the next morning. So hotel wise: great! Service wise: deplorable!
Stayed 3 nights in Dec 2019

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very friendly staff, room very small, very clean.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

6/10 Okay

Steven

Stayed 1 night in Nov 2019

10/10 Excellent

David, Bordeaux, France

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The minute I walked into Mama Shelters doors, it was like walking into a party. The staff was very welcoming and pleasant. The room was clean, also festive in its own way, the technology for the rooms was also great in regards to streaming channels, WiFi etc. The rooftop bar was also nice and festive. The hotels location was great. All the major sites were walkable. I would definitely stay at one of their hotels again
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The proximity to local areas was great and was also a cool and funky place
Stayed 2 nights in Oct 2019

10/10 Excellent

elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice, great location
We did enjoy our stay. A 'cool' hotel in a top notch location in Bordeaux. Our overall impression on entering our room was that of supreme comfort - couldn't wait to try out the bed which was heavenly. The room and bathroom were so excellently organized that one didn't feel cramped. Was amazed to find that you'd even provided a microwave! Thank you.
Stayed 2 nights in Sep 2019

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located- very friendly and helpful staff. Enjoyed the roof garden setting and vibe. The room was on the small side but manageable Overall we enjoyed our stay in Bordeaux
Stayed 2 nights in Sep 2019

10/10 Excellent

Eymeric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were very helpful. The Hotel was clean and the location couldn’t have been better. We were very happy with the stay as a whole.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, upbeat fun vibe, awesome rooftop bar, very helpful friendly staff
Stayed 4 nights in Sep 2019

10/10 Excellent

MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
Great hotel, tremendous rooftop bar - very hip. A little pricey at 12 euro a negroni but well worth it for the ambience. Good breakfast and also well placed for all the sites.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Small rooms. Friendly, helpful staff.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were stylish and spacious enough with lots of tech. Comfy bed and great shower. Funky hotel and great rooftop bar. Addition of a coffee machine or kettle with tea/coffee in the room and a full length mirror would be welcome. Great location for exploring Bordeaux.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
No gym, no parking. They did not make it clear how hard it is to reach by car.
Stayed 1 night in Sep 2019

10/10 Excellent

Italia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located for exploring the city. Front desk staff was very pleasant and helpful with suggestions on places to visit.
Stayed 1 night in Sep 2019

10/10 Excellent

Richard, auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant staff engagement
The best part of our stay was the engagement of Mama Shelter's staff. Who ever inspires them deserves an award. All staff including the cleaners made our stay perfect. Congratulations to you all
Stayed 2 nights in Aug 2019