"To start off, the cleaning lady didn’t clean my room at all. No towel change, no sheet change, nothing. She also locked me out after she was done cleaning and I had to get a spare key. The receptionists where the most frustrating and unhelpful part of my stay. On the fourth night of my stay here, my family and I (as well as many other guests at the hotel) where woken up by a loud banging noise. The banging continued on and when I confronted the recpetionist about the noise, she claimed not to have heard anything. The recpetionists behavior was notibky very strange at this time, so possible intoxication and/or substance use is a possible scenario here. Further into the night, the banging noise only persisted and we had no other choice but to go and figure out what or who was causing the disturbance since the receptionist was of no help at all. The cause of the disturbance were guests of the hotel that got locked out of the hotel entirely due to the receptionist not opening the entry door for them. (At this point there was no staff around, including the receptionist). The front door was completely locked, giving no entry points to those going in and out of the hotel. Police had to be called, and eventually after 2 hours the recprionist was found asleep in one of the rooms."
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