Laptop workspace, free WiFi, bed sheets, alarm clocks

Reviews of Royal National Hotel

3 out of 5
Royal National Hotel
38-51 Bedford Way, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 1584 out of 5340 reviews" "
Rating 8 - Good. 1945 out of 5340 reviews" "
Rating 6 - Okay. 993 out of 5340 reviews" "
Rating 4 - Poor. 506 out of 5340 reviews" "
Rating 2 - Terrible. 312 out of 5340 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mariella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Ashton, Toronto

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was close to the tube and local shopping as well as some great pubs. It was under renovations, which we were not informed about so our room smelled of strong paint. The windows are very thin in the rooms and absolutely everything could be heard that was going on outside.
Stayed 3 nights in Apr 2024

8/10 Good

Kristina

Liked: Staff & service, property conditions & facilities
Pretty far walk from the train station. Hotel itself was lovely. Great walking distance to dining
Stayed 1 night in Apr 2024
Response from Royal National Hotel on 25 Apr 2024
Dear Kristina, We appreciate you taking the time to leave your review after your stay with us. We're glad you had a good experience at our lovely hotel. If you have any further comments you'd like to share, please don't hesitate to contact us directly. We hope to see you again for another enjoyable stay. Kind regards,SabinaRoyal National Hotel

10/10 Excellent

Ryoko

Stayed 4 nights in Mar 2024
Response from Royal National Hotel on 25 Apr 2024
Dear Ryoko,Thank you for taking the time to give us this perfect review after your stay with us. We're delighted that you had an excellent experience with us. If you have any details you'd like to share with us, please feel free to contact us directly.We hope to see you again soon for another perfect stay.Warm regards,SabinaRoyal National Hotel

6/10 Okay

Dela

Travelled with family and small children
This hotel is just Okay, at least with American standards. However its location, ease of transportation, safety and most importantly its price is unbeatable! If you are a budget traveler that doesn’t plan to stay in room for much and care about minimal cleanliness, good location and price this is a good hotel but nothing more!
Stayed 5 nights in Apr 2024
Response from Royal National Hotel on 19 Apr 2024
Dear Dela,Thank you for taking the time to share your feedback following your recent stay at the Royal National Hotel. We appreciate your honest review and are pleased to hear that our central location, ease of transportation, and competitive pricing met your needs as a budget traveler.We understand that each guest's expectations may vary, and we strive to provide a comfortable and convenient stay for all our guests. While we are glad to hear that you found our hotel suitable for your travel needs, we also take note of your comments regarding cleanliness and room standards.Your feedback is invaluable to us as we continuously strive to improve and enhance our guest experience. We hope to have the opportunity to welcome you back in the future and exceed your expectations on your next visit.Warm regards,MainulRoyal National Hotel

10/10 Excellent

Charmaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean & comfortable rooms. Great choice of breakfast. The jewel in the crown is the staff. Wonderful griendoy & nothing too kuch troubkem thabk you
Stayed 4 nights in Apr 2024
Response from Royal National Hotel on 19 Apr 2024
Dear Charmaine,Thank you so much for taking the time to share your positive experience following your recent stay at the Royal National Hotel. We are thrilled to hear that you found our rooms spacious, clean, and comfortable, and that you enjoyed our great breakfast selection.Your kind words about our staff are greatly appreciated. We pride ourselves on providing excellent service to our guests, and it's always rewarding to hear that our team's efforts have made a difference in our guests' stays.If there is anything further we can do to assist you or if you have any additional feedback, please do not hesitate to contact us directly. We look forward to welcoming you back to the Royal National Hotel in the near future.Warm regards,MainulRoyal National Hotel

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel because is safe, and quiet, good transportation, and the breakfast buffet was amazing. I recommend this hotel.
Stayed 1 night in Apr 2024
Response from Royal National Hotel on 16 Apr 2024
Dear Sandra,Thank you for taking the time to share your positive experience following your recent stay with us. We are delighted to hear that you enjoyed the safety and tranquility of our hotel, as well as our convenient location with good transportation links. It's fantastic to know that you were impressed with our breakfast buffet; we're thrilled you found it amazing!Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Should you have any further comments or suggestions to improve our services, please do not hesitate to let us know. We value your feedback as it helps us continually enhance our guest experience.Once again, thank you for choosing Royal National Hotel. We can't wait to host you again soon!Warm regards,MainulRoyal National Hotel

4/10 Poor

Gerald

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Royal National Hotel on 15 Apr 2024
Dear Gerald,Thank you for taking the time to share your feedback. We regret to hear that your stay did not meet your expectations.Should you have any specific concerns or suggestions that could help us improve, please feel free to share them with us directly.Once again, thank you for your feedback, and we hope to have the opportunity to better serve you in the future.Warm regards,MainulRoyal National Hotel

8/10 Good

Hema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 3 nights. Really good hotel, well located and very well priced. Breakfast however was average.
Stayed 3 nights in Apr 2024
Response from Royal National Hotel on 15 Apr 2024
Dear Hema,Thank you for sharing your feedback following your recent three-night stay with us. We are pleased to hear that you found our hotel well-located and competitively priced.We appreciate your comments regarding the breakfast. We continuously strive to improve our offerings and will certainly take your feedback into consideration as we work to enhance our breakfast experience for our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Should you have any additional comments or suggestions, please feel free to reach out.Warm regards,MainulRoyal National Hotel

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great in terms of being able to walk to attractions and tube stations. Light sleepers should be aware that it is right next to a busy, noisy road. The only bedding available is a duvet. If you want a light blanket you are out of luck. This is a no-frills, clean hotel well suited for a short visit to London.
Stayed 3 nights in Apr 2024
Response from Royal National Hotel on 14 Apr 2024
Dear Geraldine,Thank you for choosing the Royal National Hotel for your recent stay and for taking the time to share your feedback with us. We're glad to hear that our Hotel's location suited your needs and that you found our facilities clean and suitable for your short visit to London.We appreciate your comments regarding the noise level and bedding options. We understand the importance of a good night's sleep and apologize for any inconvenience caused by the noise from the road. Regarding the street noise, it's central London and some noise levels are expected. Please know that our reception is available 24/7 and we have quiet rooms available in our Hotel. If you had informed us while you were in-house, we would have been more than happy to assist you in solving this issue.If you have any further comments or if there is anything else we can assist you with, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future.Warm regards,MainulRoyal National Hotel

10/10 Excellent

Richard A, Pewaukee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. My third stay at the Royal National and I will book it again next time I visit London.
Stayed 7 nights in Mar 2024
Response from Royal National Hotel on 1 Apr 2024
Dear Richard A,Thank you for choosing the Royal National Hotel for your recent stay.We are thrilled to hear that you had a wonderful experience with us and that our staff left a positive impression on you. Providing excellent service is at the heart of what we do, and it's rewarding to know that our team's efforts have made a difference in your stay.We are truly honored that you have chosen to stay with us for the third time and that you plan to return for future visits to London. Your loyalty is greatly appreciated, and we look forward to welcoming you back with open arms.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that your time with us is nothing short of exceptional.Warm regards,Mainul Royal National Hotel

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Royal National Hotel on 31 Mar 2024
Dear Guest,Thank you for rating your recent stay with us, we truly appreciate your perfect rating.We are delighted to see that you enjoyed your time with us, and it would be amazing if you could let us know what stood out.We look forward to hearing back from you, and welcoming you back for another great stay.Kind regards,Omar

6/10 Okay

Garry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very expensive, but no minibar, no desk, no luggage stand, noisey water pump activated everytime a tap as turned on, the shower a poor design with lots of wter leakage.
Stayed 4 nights in Mar 2024
Response from Royal National Hotel on 29 Mar 2024
Dear Garry,Thank you for sharing your feedback regarding your recent stay at the Royal National Hotel.We apologize for any inconvenience you experienced during your time with us. Your comments regarding the lack of certain amenities and the issues with the water pump and shower have been duly noted, and we will address them with our management team to ensure improvements are made in the future. However, regarding the water leakage, our reception is open 24/7, if you had informed us while you were in-house. we would have been more than happy to assist you in solving this issue.We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of meeting your expectations in this instance. Your feedback is invaluable to us as we continually work to enhance our services and facilities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm Regards,MainulFront Office Receptionist Royal National Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 5 nights, it’s a convenient walk from the Piccadilly line allowing easy transport to and drom
Stayed 5 nights in Mar 2024
Response from Royal National Hotel on 28 Mar 2024
Dear John,We appreciate you sharing your excellent feedback on your recent stay with us. We're delighted to see that you enjoyed your stay with us and especially our convenient location.If you have any further comments or details you'd like to share, please don't hesitate to contact us.We hope to have the pleasure to welcome you back soon for another enjoyable stay.Kind regards,SabinaRoyal National Hotel

6/10 Okay

Amber, Abbotsford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was only here one night, but the staff were very over run. There were lines of people everywhere for checking in and out and since I was a bit early I had to check my bag in to one of the dining rooms because the bag check room was full - it was not secure at all. The room was clean and modern, nice but small and extremely noisy with the from the music in the center courtyard. The area around the hotel was not spectacular and its quite a walk to anything worthwhile - at least the bus stops are close by. I'm glad I was only there for the one night.
Stayed 1 night in Jul 2023
Response from Royal National Hotel on 29 Mar 2024
Dear Amber,Thank you for taking the time to share your feedback regarding your recent stay at the Royal National Hotel.We sincerely apologize for any inconvenience you experienced during your brief visit. Your observations about the queues during check-in and the congestion in our baggage storage area have been duly noted. Please note that our check in starts at 2pm, and we can not guarantee any check-in before that. We are one of the largest hotels in Europe, and when we are fully booked, we keep our guests' luggage in the temporary meeting place 1 area. We can confirm that our luggage rooms are very secure, and our staff members and security guards are there all the time. Please also note that the security of our guests is of utmost importance to us, and we have strict procedures to ensure their safety. We run security rounds throughout the building every few hours, and you can always contact reception which is available 24/7 if anything disturbs your stay. Rest assured, we are actively working on solutions to improve the efficiency of our check-in process and baggage storage facilities to ensure a smoother experience for our guests.We regret to learn that you found your room noisy and the surrounding area less than ideal. Our team strives to provide a comfortable and peaceful environment for all our guests, and we apologize if we fell short of meeting your expectations in this regard. Regarding the noise, it's central London and some noise levels are expected. As mentioned above, we do have our team available 24/7, we do have rooms available at the back of the hotel and if you had brought this to our attention while in-house, we would love to rectify this for you.  However, we appreciate your feedback, and we will take steps to address any noise-related issues to enhance the quality of our guests' stay.While we regret that the location did not meet your expectations, we are pleased to hear that you found the nearby bus stops convenient for your travels.Once again, we apologize for any inconvenience you encountered and appreciate your valuable feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Mainul Royal National Hotel

10/10 Excellent

Stacharczyk

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Mar 2024
Response from Royal National Hotel on 27 Mar 2024
Dear Stacharczyk, Thank you for giving us this excellent review on your recent stay with us. It gives us great pleasure to see you enjoyed your stay and had a wonderful experience. Please don't hesitate to contact us if you have any more details or suggestions you'd like to share. We hope to see you soon for another excellent experience with us. Kind regards,SabinaRoyal National Hotel

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Had for 1 night only Staff all welcoming and helpful 😊.
Stayed 1 night in Mar 2024
Response from Royal National Hotel on 26 Mar 2024
Dear Leon,Thank you for choosing our hotel for your recent stay in London.We are thrilled to hear that you had a great experience with us and that you found our staff welcoming and helpful.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Omar

8/10 Good

Jonathan, Selby

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Royal National Hotel on 25 Mar 2024
Dear Jonathan,Thank you for taking the time to rate your recent stay with us.We are delighted to see that you had an overall enjoyable stay. It would be amazing if you could let us know how we can improve the rating to a perfect 5.We look forward to hearing back from you, and hope to welcome you back for another great stay in the future.Kind regards,Omar

8/10 Good

CORAZON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable!
Stayed 7 nights in Mar 2024
Response from Royal National Hotel on 21 Mar 2024
Dear Corazon,Thank you for your review.We are glad to hear that you found our beds comfortable during your stay. Guest comfort is our priority, and we are pleased that we met your expectations in this regard.If there is anything specific you feel we could improve to earn that extra point from you next time, please do not hesitate to let us know.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Omar

8/10 Good

Elizabeth

Stayed 2 nights in Mar 2024
Response from Royal National Hotel on 1 Apr 2024
Dear Elizabeth,Thank you for taking the time to provide your feedback.We are delighted to know that you had an overall pleasant stay. It would be amazing if you could let us know what stood out, and where we can improve to achieve a perfect rating.We look forward to hearing back from you, and welcoming you for a better stay in the future.Kind regards,Omar

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This isn’t the flashest hotel in London. But it’s brilliant at what it does. Very friendly and helpful staff. Superb location a short walk from the Tube and perfectly decent accommodation. Good conference facilities with a really good lunch. Can’t fault it.
Response from Royal National Hotel on 11 Mar 2024
Dear Mike,Thank you for taking the time to leave us such a positive review.We're thrilled to hear that you found our hotel to be brilliant at what it does, and that you appreciated our friendly and helpful staff, superb location, and decent accommodation. It's fantastic to know that you enjoyed our conference facilities and found the lunch to be excellent.We hope to have the opportunity to welcome you back again soon. If there's anything else we can assist you with in the future, please feel free to reach out.Warm regards,MainulRoyal National Hotel

6/10 Okay

AFTAB

Liked: Staff & service
It is ok
Stayed 1 night in Feb 2024
Response from Royal National Hotel on 3 Mar 2024
Dear Aftab,Thank you for taking the time to share your feedback with us.We are glad to hear that your overall experience was okay. However, we always strive to provide the best possible experience for our guests, and we would love to hear more about how we can improve.If you have any specific suggestions or areas where you think we could enhance our services, please feel free to share them with us. Your feedback is invaluable to us as we continuously work to improve our guest experience.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,Omar

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in this hotel it was really central for everything and easy to get around to places. The breakfast was fantastic with lots to choose from and the room was adequate for our weekend stay
Stayed 2 nights in Feb 2024
Response from Royal National Hotel on 26 Feb 2024
Dear Henry,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're thrilled to hear that you enjoyed your stay and that our central location made it easy for you to explore the city. It's also wonderful to know that you found our breakfast offerings fantastic and that your room met your needs for the weekend.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Monique Royal National Hotel

6/10 Okay

libby

Liked: Property conditions & facilities
Disliked: Staff & service
staff rude
Stayed 1 night in Feb 2024
Response from Royal National Hotel on 23 Feb 2024
Dear Libby,Thank you for taking the time to leave us your feedback.We regret to hear that you did not feel welcome by our staff, and that you felt they came across as rude. We would like to reassure you that our staff strive to provide exceptional customer service. Please contact us with further details on what happened so that we can investigate.We hope to hear back from you soon, and hope to host you again for an improved stay.Kind regards,Omar

8/10 Good

Kartik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Descent stay
Stayed 7 nights in Feb 2024
Response from Royal National Hotel on 20 Feb 2024
Dear Kartik,Thank you for choosing to stay with us and for taking the time to provide your feedback.We are pleased to hear that you had a decent stay at our hotel.If there are any specific areas where we can improve to make your next stay even better, please do not hesitate to let us know. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Best regards,Omar

10/10 Excellent

Nichola

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clise t st psncras . And not to far a walk to areas i wanted to be in. Only set back was not enough plug sockets to charge 3 phones in a room for 3 Only 2 plugs. Had t unplug to.to charge 3rd phone. Not enough channels on tv. Horrid coffee at breakfast.
Stayed 2 nights in Feb 2024
Response from Royal National Hotel on 12 Feb 2024
Dear Nichola,Thank you for taking the time to leave your feedback on your recent stay with us.We are thrilled to hear that you found our location convenient for your needs, especially its proximity to St. Pancras Station and the areas you wanted to explore.On the other hand, we apologize for the inconvenience regarding the limited number of plug sockets in your room. Your feedback is valuable to us, and we will certainly look into improving this aspect to better accommodate our guests' needs.Additionally, we appreciate your feedback regarding the TV channels and the quality of coffee at breakfast. We will review these areas to ensure a more enjoyable experience for our guests in the future.If there is anything else we can do to enhance your stay next time, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back soon.Kind regards,Omar

8/10 Good

Aidan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good spot for the value. Inexpensive, great hot water pressure in the shower, clean, simple. No complaints.
Stayed 5 nights in Jan 2024
Response from Royal National Hotel on 30 Jan 2024
Dear Aidan,Thank you for taking the time to share your positive feedback about your stay at the Royal National Hotel. We're pleased to hear that you found the hotel to be a good spot for the price point, with clean and simple accommodations. We're also happy you enjoyed the great hot water pressure in the shower.If you have any additional comments or suggestions, or if there's anything specific you'd like to highlight about your experience, please feel free to let us know. We appreciate your feedback and hope to welcome you back in the future.Best regards,SabinaRoyal National Hotel

10/10 Excellent

Tolulope

Travelled with group
Liked: Amenities
Perfect, i will be staying there when next i am in London
Stayed 3 nights in Jan 2024
Response from Royal National Hotel on 29 Jan 2024
Dear Tolulope,Thank you for taking the time to leave us a review on your recent stay with us, we greatly appreciate your perfect rating!We are delighted that you enjoyed your stay. Please do not hesitate to contact us directly if you have any further comments.We look forward to welcoming you back for another amazing stay during your next visit to London.Best regards,Omar

10/10 Excellent

Jawad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je vous recommande cette hôtel
Stayed 5 nights in Jan 2024
Response from Royal on 25 Jan 2024
Dear Jawad,Thank you for recommending our hotel! We're thrilled to hear that you had a positive experience during your stay. If you have any specific comments or suggestions you'd like to share, we'd love to hear them. Your feedback is valuable as we strive to provide excellent service to our guests.We hope to have the pleasure of welcoming you back for another great stay in the future. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know.Best regards,Monique Royal National Hotel

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Royal on 25 Jan 2024
Dear Ryan,Thank you for taking the time to leave a review. We appreciate your feedback and are pleased to see that you had a positive experience overall. If there are specific areas where we can improve or if you have any suggestions, please feel free to let us know.We hope to have the opportunity to welcome you back for another stay in the future.Best regards,Monique Royal National Hotel

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Very large hotel, with safe and systematic practices
Stayed 1 night in Jan 2024
Response from Royal on 25 Jan 2024
Dear Paul,Thank you for your positive feedback! We're delighted to hear that you enjoyed the breakfast and found our hotel to have safe and systematic practices. Your satisfaction is important to us, and we appreciate your recognition of our efforts.If you have any additional comments or suggestions to further enhance your experience, please feel free to share them with us. We look forward to welcoming you back for another great stay in the future.Best regards,Monique Royal National Hotel

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Royal National Hotel on 23 Jan 2024
Dear Julie,Thank you for taking the time to provide your rating. We appreciate your decision to award us a perfect score, and we're pleased to know that you had a positive experience.If you have any additional feedback or comments in the future, we'd be more than happy to hear from you. We value your opinion and strive to ensure all our guests have an excellent stay.We look forward to the opportunity to host you again. If there's anything specific you'd like to share, please feel free to let us know.Best regards,Monique Royal national Hotel

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel in a great area for food and other facilities, clean, warm rooms, efficient housekeeping and great choice at breakfast.
Stayed 4 nights in Jan 2024
Response from Royal National Hotel on 22 Jan 2024
Dear Terry,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel to be a great value, and that you enjoyed the convenient location, cleanliness, warm rooms, efficient housekeeping, and the variety offered at breakfast.Providing our guests with a comfortable and enjoyable stay is our top priority, and it's wonderful to know that we succeeded in meeting your expectations.Your feedback is truly appreciated, and it motivates us to continue delivering excellent service. If you have any further comments or suggestions, please feel free to share them with us.We look forward to welcoming you back for another great stay in the future.Best regards,MoniqueRoyal National Hotel

8/10 Good

Pauline, Hartford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Hotel is massage and a bit of a maze. The rooms are spacious and comfortable.
Stayed 5 nights in Jan 2024
Response from Royal National Hotel on 27 Jan 2024
Dear Pauline,Thank you for taking the time to leave us a review regarding your recent stay with us.We are delighted that you enjoyed our central location and found the rooms up to par.If there is anything further you would like to let us know or if we can assist you with anything else, please do not hesitate to let us know.Best regards,Omar

10/10 Excellent

Cathrick

Stayed 1 night in Jan 2024
Response from Royal National Hotel on 16 Jan 2024
Dear Cathrick,Thank you for sharing your perfect rating. We're delighted to see that you had a positive experience during your stay. If there are any specific details about your visit that you'd like to highlight or any suggestions you'd like to share, please feel free to let us know.Warm regards,SabinaRoyal National Hotel

8/10 Good

Mercedes, Miami Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The subway was literally around the corner, 3 minutes walk. That line connected to the rest of others throughout London. Across the street were 2 convenience stores that had it all. There was also a Chinese restaurant and pizzeria less than 50 yards away for a quick meal. The area was quiet and safe. The hotel is huge. Rooms and bathroom are clean and spacious. Staff was helpful.
Stayed 3 nights in Jan 2024
Response from Royal National Hotel on 15 Jan 2024
Dear Mercedes,Thank you for taking the time to share your positive feedback about your recent stay. We are delighted to hear that you found our hotel's location convenient, with easy access to the subway and nearby amenities. It's great to know that you appreciated the cleanliness of the rooms and bathrooms, as well as the helpfulness of our staff.Your comments are valuable to us, and we're pleased that you had an overall positive experience. If you have any further suggestions or if there's anything specific you think we can improve upon, please feel free to share your insights.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,SabinaRoyal National Hotel

10/10 Excellent

Matias

Stayed 1 night in Jan 2024
Response from Royal National Hotel on 13 Jan 2024
Dear Matias,Thank you for taking the time to leave us a perfect 10/10 review on your recent stay with us.We are delighted that you enjoyed your time with us.If there is anything specific you enjoyed during your stay, or if you have any suggestions on improvements, please do not hesitate to let us know.We look forward to the opportunity to welcome you back for an even better stay in the future.Best regards,Omar

8/10 Good

Zulekha

Stayed 1 night in Jan 2024
Response from Royal National Hotel on 13 Jan 2024
Dear Zulekha,Thank you for taking the time to leave us a review on your recent stay at the Royal National Hotel.We are delighted that you had an overall pleasant experience.If there is anything specific you enjoyed about your stay or any suggestions you may have, please do not hesitate to contact us directly.Best regards,Omar

8/10 Good

Marcel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Royal on 11 Jan 2024
Dear Marcel,Thank you for taking the time to rate your experience at our hotel. We appreciate your positive feedback, and we're pleased to see that you rated us an 8 out of 10.If there's anything specific you would like to share or if there are areas where we can further improve, please feel free to let us know. We value your input and strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Best regards,Monique Royal National Hotel

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in London
Great location and good price/value. Breakfast was really good. Highly recommended
Stayed 3 nights in Dec 2023
Response from Royal on 11 Jan 2024
Dear Marcel,Thank you for taking the time to share your positive feedback. We're delighted to hear that you enjoyed our great location, found the price/value appealing, and appreciated the breakfast. Your recommendation is greatly appreciated.We look forward to welcoming you back on your future visits, and if there's anything specific you'd like to share to help us enhance your experience further, please feel free to do so.Best regards,MoniqueRoyal National Hotel

10/10 Excellent

CHIEKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Royal on 10 Jan 2024
Dear Chieko,Thank you for your perfect rating! We're delighted to see that you had a flawless experience during your stay with us. If you have any additional comments or if there's anything specific you appreciated about your visit, feel free to share.Your satisfaction is our priority, and we look forward to providing you with another exceptional experience should you choose to stay with us again. If there's anything you need in the future, please don't hesitate to reach out.Best regards,Monique Royal National Hotel

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Royal on 10 Jan 2024
Dear Kevin,Thank you for your perfect rating! We're delighted to see that you had a flawless experience during your stay with us. If you have any additional comments or if there's anything specific you appreciated about your visit, feel free to share.Your satisfaction is our priority, and we look forward to providing you with another exceptional experience should you choose to stay with us again. If there's anything you need in the future, please don't hesitate to reach out.Best regards,Monique Royal National Hotel

8/10 Good

Zafer, Columbus

Travelled with family
Liked: Cleanliness, staff & service
The hotel is close to a lot of attractions. Friendly and helpful staff members. I would stay here again.
Stayed 6 nights in Dec 2023
Response from Royal on 10 Jan 2024
Dear Zafer,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel's proximity to attractions convenient and that our staff members were friendly and helpful. Your satisfaction is our priority, and we appreciate your kind words.We look forward to the opportunity to welcome you back for another enjoyable stay. If there's anything specific you would like to highlight or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable to us as we strive to provide excellent service to all our guests.Best regards,Monique Royal National Hotel

6/10 Okay

Maria

Needs more personnel , our coffee maker was not replaced for the entire stay . STAFF is ok
Response from Royal National Hotel on 12 Feb 2024
Dear Maria,Thank you for taking the time to leave us a review on your recent stay with us. We are glad that our staff contributed to the better part of your visit.On the other hand, please accept out apologies for any inconvenience caused due to the coffee sachets not being replenished in your room. For future reference, please feel free to contact the reception and they can provide you with the amenities you need.Please do not hesitate to let us know if there is anything else we can assist you with.Kind regards,Omar

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service
Staff were friendly, beds very comfortable, plenty of good food and all close to central London. We didn't realise how big the hotel is so there were a lot more people than we expected. Otherwise, a good hotel and we would recommend it
Stayed 3 nights in Dec 2023
Response from Royal on 10 Jan 2024
Dear Greg,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that our friendly staff, comfortable beds, and convenient location contributed to a pleasant experience.We appreciate your recommendation and hope to welcome you back to our hotel in the future. If there's anything specific you'd like to share or if you have any suggestions for improvement, feel free to let us know.Best regards,Monique Royal National Hotel

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Royal on 10 Jan 2024
Dear Michael,Thank you for taking the time to rate your experience at our hotel. We appreciate your positive feedback, and we're pleased to see that you rated us an 8 out of 10.If there's anything specific you would like to share or if there are areas where we can further improve, please feel free to let us know. We value your input and strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Best regards,Monique Royal National Hotel

10/10 Excellent

kok-veng

Stayed 2 nights in Dec 2023
Response from Royal National on 7 Jan 2024
Dear kok-veng,Thank you for taking the time to provide your rating. We appreciate your decision to award us a perfect score, and we're pleased to know that you had a positive experience.If you have any additional feedback or comments in the future, we'd be more than happy to hear from you. We value your opinion and strive to ensure all our guests have an excellent stay.We look forward to the opportunity to host you again. If there's anything specific you'd like to share, please feel free to let us know.Best regards,MoniqueRoyal National Hotel

8/10 Good

Emily

Travelled with family
Liked: Staff & service, room comfort
Cheap and cheerful
Good location and value for money. The room itself was fine, just small things like only 3 cups for 4 people. The general hotel needs some updating and was quite dirty in places(stairwell was full of rubbish). The staff were all very friendly on check in and check out.
Stayed 1 night in Dec 2023
Response from Royal N on 31 Dec 2023
Dear Emily,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your comments and insights into your experience.We are pleased to hear that you found our hotel to be in a good location and offering value for money. However, we apologize for any inconvenience caused by the small issues you mentioned, such as the limited number of cups in your room and the cleanliness concerns in certain areas of the hotel. Your feedback is crucial in helping us identify areas for improvement, and we will certainly address these matters with our team to ensure a better experience for future guests.It is gratifying to know that our staff provided friendly service during both check-in and check-out. We will share your positive feedback with the team to acknowledge their efforts.Once again, thank you for sharing your thoughts. We take your feedback seriously, and it will contribute to our ongoing efforts to enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,MoniqueRoyal National Hotel

8/10 Good

Fun

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Royal National Hotel on 29 Dec 2023
Dear Fun,Thank you for taking the time to rate your recent stay with us. We appreciate your positive rating, and we're pleased to see that overall, you had a satisfactory experience.If there are any specific aspects of your stay that you'd like to share or discuss further, please feel free to reach out. Your feedback is important to us, and we always strive to improve and enhance our services based on guest input.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Best regards,Monique Royal National Hotel

10/10 Excellent

Saima

Stayed 1 night in Dec 2023
Response from Royal N on 31 Dec 2023
Dear Saima,Thank you for choosing to stay with us and for giving us a perfect score! We are delighted to hear that you had a wonderful experience during your time at our hotel.If you have any specific comments or feedback about what made your stay exceptional, or if there is anything we can do to make your next stay even better, please feel free to share. We value your input and strive to provide outstanding service to all our guests.Once again, we appreciate your positive rating, and we hope to have the pleasure of hosting you again for another memorable stay.Best regards,Monique Royal National Hotel