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Reviews of El Rancho Motel

2.5 out of 5
El Rancho Motel
274 Lagoon Street, Bishop, CA

Reviews

7.4

Good

Rating 10 - Excellent. 231 out of 880 reviews" "
Rating 8 - Good. 306 out of 880 reviews" "
Rating 6 - Okay. 179 out of 880 reviews" "
Rating 4 - Poor. 104 out of 880 reviews" "
Rating 2 - Terrible. 60 out of 880 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Anna

Liked: Staff & service, property conditions & facilities
Resident manager is very nice and friendly, thank you!
Stayed 1 night in Apr 2024
Response from Violet on 30 Apr 2024
Thank you for your input. We appreciate your review.

8/10 Good

Cindy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to come in late when we came into Bishop nice and clean very cute and homely. The only problem we had was the mattress was too hard the sides that a nice place to stay for an overnight.
Stayed 1 night in Apr 2024
Response from Violet on 9 Apr 2024
Thank you for your input!

8/10 Good

Lauren

Stayed 1 night in Apr 2024
Response from Violet on 30 Apr 2024
Thank you for leaving a review.

6/10 Okay

Wendy

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Old hotel, a bit rundown but trying to renew. Clean enough on the inside but grounds untidy. Bed nice, pillows flat and only 2.
Stayed 1 night in Apr 2024
Response from Violet on 9 Apr 2024
Thank you for your input.

4/10 Poor

Kym

Travelled with family
Disliked: Amenities, property conditions & facilities
We didn’t stay at el rancho as it didn’t look like a safe motel. We stayed at their other property which was safer. Staff were helpful. the condition of the property is not great but Ok for one night.
Stayed 1 night in Apr 2024
Response from Violet on 9 Apr 2024
Thank you for the feedback.

2/10 Terrible

Jim

Stayed 1 night in Mar 2024
Response from Violet on 13 Apr 2024
Thank you for your input.

4/10 Poor

Jill

Stayed 1 night in Mar 2024
Response from Violet on 9 Apr 2024
Thank you for your input.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay
Stayed 1 night in Mar 2024
Response from Violet on 19 Mar 2024
Great to hear! We appreciate your review.

8/10 Good

boris

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Violet on 19 Mar 2024
Thank you for your review.

10/10 Excellent

Philippe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place to stay if you're just passing through or you're a very low-maintenance kind of person who wants a bed and quiet. The staff was nice and accommodating. It is a bit hidden from the main street, but it's very quiet. The rooms are simple, which I love! I will definitely stay here again!
Stayed 1 night in Mar 2024
Response from Violet on 8 Mar 2024
Thank you so much for your input! Looking forward to seeing you again soon!

10/10 Excellent

perry

Stayed 1 night in Mar 2024
Response from Violet on 30 Mar 2024
Thank you! We appreciate your review!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Close to June Lake/Mountain. Very helpful staff.
Stayed 1 night in Feb 2024
Response from Violet on 5 Mar 2024
Thank you for your review!

8/10 Good

Jill

Liked: Cleanliness, room comfort
pretty darn good
This motel more than satisfied our needs for an evening away! The price was great. The accommodations were satisfactory - better than we expected!
Stayed 1 night in Jan 2024
Response from Violet on 5 Mar 2024
Glad you enjoyed your stay! Thank you for your review!

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It started when we got an email saying that we would need to check into another property and not at the hotel we were staying at. So we went to the other property and there was no one there, just a hand written note to call someone. So we did and checked into the other hotel. There was a car that looked like someone was living in, and a family checking out. We went to our hotel and there was no one there at all. No one else was staying in the hotel. Then we see the car had followed us to this location, he apparently was the handy man. The room did not even have a privacy lock and could be entered with just a key. I found no information about wifi and so we called to get it, literally no one knew what the passcode was. At that point we left and found another place to stay.
Stayed 1 night in Nov 2023
Response from Violet on 15 Nov 2023
Thank you for letting us know. We are currently working on changes with the property and are addressing all of the issues with the staff. We apologize for the experience. Hope you give us another chance so that we can give you a more pleasant one in the future. Best,

2/10 Terrible

Gustavo

Disliked: Property conditions & facilities
Worst experience in Motels/Hotels
We booked this motel and arrived at the location at 6:30 p.m. The place was dark not a single car in the parking lot and the sign NO VACANCY lit the office/reception closed. we called and nobody answered.
Stayed 1 night in Nov 2023
Response from Elizabeth on 12 Nov 2023
We are very sorry you were not able to stay with us. You were our only guest arriving that Sunday and when your Credit card was declined we shut down early. We have added to our policy to call and confirm our guest. We hope you give us another chance.

4/10 Poor

Robert

Travelled with family and small children
Disliked: Property conditions & facilities
I try never to leave a bad review but... Small amount of toilet paper left on roll with an already used roll on the back of the toilet; no soap whatsoever! Towel bar loosely hanging on wall and bath cloths and towels left on kitchen table. Disposable blanket/sheets, wth???
Stayed 1 night in Oct 2023
Response from Violet on 12 Nov 2023
I notified housekeeping and we are addressing these issues. Thank you for letting us know. This is completely unacceptable and we hope you give us another chance. We apologize for the inconvenience.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
This is an older, well maintained motel away from the main highway. It's in a quiet, safe neighborhood, easy to see the mountains and the stars. A manager lives on site. Very friendly folks!
Stayed 1 night in Nov 2023
Response from Violet on 8 Nov 2023
Thank you for your review! We are happy to hear you enjoyed your stay!

2/10 Terrible

jose

I do not recomend. This hotel. Awful. Smell bad.
Stayed 1 night in Nov 2023
Response from Violet on 6 Nov 2023
Sorry to hear about the experience. We will look into addressing the problem.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need repair
Faucet handle broken, one lamp not working no bulb. Heater not working. Floor dusty. Toilet bowl need to be replaced. A young man knocked on our door and looking for a female who occupied our room before us.
Stayed 1 night in Oct 2023
Response from Violet on 6 Nov 2023
Thank you for letting us know! We will address this immediately.

2/10 Terrible

young

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Violet on 6 Nov 2023
Thank you for the input.

6/10 Okay

Donavin

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Violet on 31 Oct 2023
Thank you for your review.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden motel
I arrived about 7pm and knew to check in at The Trees Motel thanks to the previous emails I received. I was greeted by Christine (sorry if I got your name wrong) who was very friendly. Check in was easy and she even drove over with me to the motel. The room was comfortable and clean. Very quiet and a little off the main street so no traffic noise. I travel with my dog and this motel was pet friendly. I would stay here again.
Stayed 1 night in Oct 2023
Response from Violet on 30 Oct 2023
So good to hear. Thank you so much for your review! We're looking forward to seeing you again soon!

10/10 Excellent

Liu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Violet on 29 Oct 2023
Thank you for your review!

4/10 Poor

Xochitl

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Fancy, Not Very Clean, Good Price!
The place was not clean, the room smelled bad. The key had to be picked up at another Motel a few blocks from the place. But I am thankful for the receptionist who sent a person to clean. The guy had a great attitud and left the room smelling really good!! The property is old, but the people working there were really nice and I am thankful for their cooperation.
Stayed 2 nights in Oct 2023
Response from Violet on 24 Oct 2023
Thank you for your review. We're happy we could help.

4/10 Poor

clifford

Stayed 1 night in Oct 2023
Response from Violet on 24 Oct 2023
Thank you for the input.

6/10 Okay

Kirsten

Stayed 1 night in Oct 2023
Response from Violet on 12 Nov 2023
Thank you for your feedback.

8/10 Good

Dono

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to US 395 Sierra highway. Plenty of street parking and within walking distance from Family Dollar store.
Stayed 2 nights in Oct 2023
Response from Violet on 19 Oct 2023
Thank you for your review.

4/10 Poor

Manuel

Disliked: Cleanliness, amenities, property conditions & facilities
It was quiet. The toilet was dirty. Had to buy cleaning product. The sink piping leaked. No wash cloths.
Stayed 1 night in Oct 2023
Response from Violet on 17 Oct 2023
Thank you for letting us know. We are addressing everything. Hope you give us another chance. Best,

2/10 Terrible

Melissa

Business traveller
Disliked: Cleanliness, property conditions & facilities
Cockroach and dishes in the sink
Bathroom was dirty, there was a cockroach in the sink. Floors were sticky. Property is disgusting.
Stayed 1 night in Oct 2023
Response from Violet on 17 Oct 2023
We are addressing this now! Thank you for letting us know!

6/10 Okay

soo young

Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Bed is not comfortable. Lots of stains in bathroom Cleaning is not good.
Stayed 3 nights in Oct 2023
Response from Violet on 13 Oct 2023
Thank you for letting us know. We are addressing this with housekeeping now. Hope you give us a second chance. Thanks!

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
It did the job.
It was fine. Room had a funny smell. Went and bought an air freshener which helped. It did the job. Just needed to sleep. Nothing fancy.
Stayed 1 night in Oct 2023
Response from Violet on 13 Oct 2023
Thank you for your input. We will see what we can do about the smell. Thank you for staying with us.

4/10 Poor

Lisa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Elizabeth on 11 Oct 2023
We'll do better.

2/10 Terrible

Sun

Travelled with family
Disliked: Staff & service, property conditions & facilities
When we arrived at the location, office was closed, and we had to find a office in another hotel to complete check in. Booking was not refundable , and we just gave up and decide to return to home instead. The property and location, we were not feeling safe . We just lost our money.
Stayed 1 night in Oct 2023
Response from Elizabeth on 7 Oct 2023
We are very sorry you were unhappy. The area is safe. We have a family of 5 that live on the property and my 80 year old mum lives just up the street. The El Rancho office is .5 mile from Trees our sister motel. Sorry for the inconvenience.

4/10 Poor

Lucas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Violet on 27 Oct 2023
Thank you for the input.

6/10 Okay

Ken

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Elizabeth on 2 Oct 2023
Thank you, well do better :)

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Interesting stay
I had to go to the sister property to check in which was less than a mile down the road. The unit I was staying in was not attached to the actual hotel, but instead was on the other side of someone’s home. There was a broken chair on the porch along with two random golf clubs and two small trash cans that one would assume should be inside the room. There were used antifreeze containers outside in the small yard along with other trash. The floors were absolutely filthy so where shoes or socks you don’t care about after your shower (you’ll thank me later). I will admit that it was rustic cuteness and the lady who checked me in was very sweet. Also, the “pullout sofa” was indeed not a sofa, but was a day bed with a pull out trundle.
Stayed 1 night in Sep 2023
Response from Elizabeth on 1 Oct 2023
Thanks so much for the feedback. We are addressing every issue.

2/10 Terrible

Debra

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Violet on 29 Sept 2023
Sorry you felt this way. Please feel free to message us if you have any suggestions for how we can do better. Take care.

4/10 Poor

Carlos

Business traveller
Disliked: Staff & service, property conditions & facilities
Bad AC. And you can hear every word the neighbor say
Stayed 4 nights in Sep 2023
Response from Violet on 28 Sept 2023
Thank you for letting us know. We'll see what we can do.

4/10 Poor

Rebecca

Disliked: Staff & service, property conditions & facilities
Barking dogs kenneled at property that backed up to my room. Kind of a dicey low end area of town.
Stayed 1 night in Sep 2023
Response from Violet on 21 Sept 2023
We apologize for the uncomfortable experience. I have already sent note to address the dog. Maybe next time you're in the area you can try the charming bakery right on the end of the street called the Great Basin that offers vegan baked goods. There's also a lovely coffee shop across from them. Hope you give us a second chance. Take care.

4/10 Poor

Verified traveller

Travelled with family
Average at best
It start by needing to check in at another motel because of staffing issues. At 4:00, the room wasn't ready as repairs needed to be done. After a couple of hours we went to the room and repairs still weren't even started. In fact, they never repaired the broken headboard during the 3 days we were there. Day two, the room wasn't cleaned. The next, we saw the maid and she said we weren't on the list for room cleaning. Although, she did get the room cleaned for us. Other than that, the room was average and the stay wasn't bad but wasn't anything to bring me back either.
Stayed 3 nights in Sep 2023
Response from Elizabeth on 19 Sept 2023
We are so sorry. We will discuss these issues in our morning meeting. I will address all of the issues. Thanks so much for the input. We hope you give us another chance.

10/10 Excellent

Jiani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Violet on 21 Sept 2023
Thank you for your review!

8/10 Good

Tom

Liked: Staff & service, property conditions & facilities
Overall a good value, but I do not like staying at a facility with no staff on hand for questions or support. No breakfast is a disappointment.
Stayed 2 nights in Sep 2023
Response from Elizabeth on 19 Sept 2023
Thanks for the feedback. The Great Basin Bakery is caddy corner from the motel on Lagoon and Main Street. They have an awesome breakfast :)

6/10 Okay

David

Only a block from US 395 and the excellent Great Basin Bakery. Kitchen unit had working stove and full-sized fridge but poorly stocked with minimal cooking utensils.
Stayed 2 nights in Sep 2023
Response from Elizabeth on 19 Sept 2023
Thanks for the feedback. We will address the utensil issue.

2/10 Terrible

James

Disliked: Staff & service, amenities, property conditions & facilities
You must see it in person first . Very hard to make communication to get inside. There is no one at the site. The online photos are very deceiving, I would recommend you see this live before paying for reservation. My reservation was non-refundable and after viewing I stayed at another hotel even though they would not refund my payment 1 hr. after booking.
Stayed 1 night in Sep 2023
Response from Elizabeth on 17 Sept 2023
Dear Mrs. Quattlebaum,We are very sorry you had trouble. We sent you an email stating the closure of the office and informed you that our other office, 1/2 mile away is where you check in. We also have a note on the door of the office. You were so upset when you arrived and left so we did not charge you. Please check your bank statement.

10/10 Excellent

Zhong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
surprisingly good for the low budge
The motel room has everything: 2 comfortable beds, AC (a bit loud), a small fridge, coffee maker, a small microwave. Shower has good water pressure. Quite clean. Convenient. Good price. The only downside is the thin walls, so it's a bit noisy.
Stayed 1 night in Sep 2023
Response from Violet on 15 Sept 2023
Thank you for your feedback. The building is old and comes with little flaws here and there, yet that is all part of what makes it so charming. We're glad to hear you still enjoyed your stay.

8/10 Good

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, quaint, older motel. Good value. Safe area. Good parking. Next to Great Basin Bakery. Walking distance to all of downtown Bishop. Ate dinner at Pizza Factory.
Stayed 1 night in Sep 2023
Response from Violet on 15 Sept 2023
Thank you for sharing all the great spots nearby! We're glad to have been able to accommodate you during your travels. Hope to see you again soon!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel nice customer service and location was nice
Stayed 3 nights in Sep 2023
Response from Violet on 15 Sept 2023
Thank you for your review! We were happy to host you. Please come back soon!

10/10 Excellent

JERI

Travelled with partner
A very quiet location and the room was clean and neat. The chairs were wood and not too comfortable for reading, but a cloth reading chair would be nice. The bathroom door needs some attention as it doesn’t swing closed well and jams.
Stayed 1 night in Sep 2023
Response from Elizabeth on 9 Sept 2023
Thanks so much! We'll address the issues.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
These adorable motel are why I often visit Bishop
These little rustic motels are my very favorite places to stay. Room was perfect for a single person, two people may have been tight. Loads of pillows and soft bedding. Tiny bathroom, but with quaint character. My favorite part of the room was the ceiling fan!!!!!!!! Wi-Fi was slow so don’t take work there ! No special amenities but I don’t need them or like paying for them :) the room did have a fridge and microwave and nice shower products. It was walking distance to all the main Bishop shops.
Stayed 2 nights in Sep 2023
Response from Elizabeth on 8 Sept 2023
Thanks for the feedback.

6/10 Okay

Martin

Liked: Staff & service
The place needs tlc. Great staff but the facility needs a face lift. Its time
Stayed 3 nights in Sep 2023
Response from Elizabeth on 8 Sept 2023
Thanks for the feedback. It's on our list. Hopefully this fall.