Birchwood Farms Hotels, Harbor Springs

"Not much for breakfast options "

"Booked our hotel specifically for the hot tub/pool, which turns out was waiting on an inspection and was closed during our stay. Very frustrating, but out of the staff’s control. What is under their control is how they treat guests. Woke up the first morning of our stay, and was very much looking forward to a hot shower.. only to find the water didn’t get much above lukewarm. Went to the lobby to get extra towels for my partner and ask if the water was just a problem with our room, or a known hotel-wide issue. Was greeted by the front desk staff with an eye roll and a sigh when asking for additional towels. She said she didn’t know of any hot water issue. But in the next breath said that it happens when too many people take a shower at once.. so I guess they were, in fact, aware of it. Didn’t really have a hot shower for our entire stay, even with timing showers late in the evening. Very disappointing, but more disappointing about the indifference/rudeness from staff. The breakfast was the only decent thing about this stay, and maybe the courtyard. But that’s about it. Would not recommend. "

"Very accomidating and supportive of my needs."

"Going in the Winter was nice, the property is beautifully set up with Lake Michigan sitting behind. The concierge, the Front Desk to even the other staff working there were very respectful, nice and always made sure to go one step above! My family especially loved the Tea and Cookies moment they offer, followed by the breakfast was amazing with their wide variety to choose from inside their Breakfast spot they have inside the Inn! We will for sure be back!"

"Breakfast was good. We couldn’t get the room cool enough. Lady at desk was helpful but had to call her both nights we were there.room was clean. Lamps on the night stands would be nice. "

"We have stayed at this property many times and the property was clean and staff friendly as usual. We were disappointed that breakfast was not included as it always was in the past. That was always a draw to the property so have to weigh in future"

"Clean, comfortable, friendly. Great price, and location, too."

"Pool was closed as well as the hot tub. I would not have paid that much for the hotel had I known that. "

"everyone was so friendly, helpful to make my stay comfortable and amazing. Such a beautiful lodge so many activities to do there plus the beautiful view on the balcony of my room . Very clean and family friendly lodge ! Billiard room , pool area , bomb fire , children's play area and other activities and dinning made it so enjoyable . My stay was relaxing and wonderful staying at the lodge . "