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It was near the Guggenheim Museum and close to the Old Town. The surrounding area outside of the hotel was gorgeous. There was no outside (patio/sidewalk) dining close by.
Response from Carlos Limones, Subdirector on 5 Mar 2024
Dear Janet,Thank you for your positive feedback.We're thrilled to hear that our staff's assistance met your expectations and that you enjoyed the dining options at our restaurant. It's wonderful to know the cleanliness of your room was up to the mark, reflecting our commitment to providing a spotless environment for our guests. Additionally, we're glad that the amenities provided contributed to making your stay enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Carlos Limones, Subdirector
Nice hotel. Good design. Very helpful and friendly staff. I would stay here again!
Michael
Stayed 1 night in Feb 2024
6/10 Okay
Richard
30 Jan 2024
Liked: Cleanliness
Disliked: Staff & service
Good location. Not very friendly welcome. Rooms functional but a bit drab and dated. V old tv. Fridge didn't work. Air con didn't appear to work. Odd smell seemed to be bumped into reception. Cleaner was Vacuuming a room with a cable stretched across the hallway to the socket - trip hazard. Noise transfer - eg sounded like furniture scraping.
Response from Carlos Limones, Subdirector on 29 Dec 2023
Dear Simone,We appreciate that you took the time to share your experience with us.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Bilbao .We look forward to the pleasure of welcoming you back on future occasions.Best regards,Carlos Limones, Subdirector
Todo bien con este hotel, comodidad de la habitación, limpieza, staff y ubicación en la ciudad.
Lo único que me llamó la atención es que las pantuflas son de cobro.
No desayuné en el hotel.
RamT.
Ram
Stayed 2 nights in Oct 2023
10/10 Excellent
Milagros
Travelled with partner
22 Oct 2023
Liked: Property conditions & facilities
Place was really nice , in a safe location. Centrally located.
Response from Carlos Limones, Subdirector on 18 Oct 2023
Dear John, Thank you very much for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back for another memorable experience. Best wishes,Carlos Limones, Subdirector
Response from Carlos Limones, Subdirector on 15 Oct 2023
Dear Maria Lourdes,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Carlos Limones, Subdirector
10/10 Excellent
PAM
Travelled with family
10 Oct 2023
Very nice hotel and delicious buffet breakfast. Staff was very helpful. Would stay there again.
PAM
Stayed 1 night in Sep 2023
Response from Carlos Limones, Subdirector on 11 Oct 2023
Dear Pam,Thank you for your positive feedback.We are delighted to hear that you enjoyed our delicious buffet breakfast and found our staff to be helpful. Our B-LiKeat breakfast offers a wide variety of options, including local products and dietary alternatives, to ensure a satisfying start to your day. It is also great to know that you appreciated our convenient location in the heart of Bilbao, which allows easy access to various tourist sites and public transport options.We look forward to welcoming you back on a future occasion.Best regards,Carlos Limones, Subdirector
Long check in as aircraft crew stay here. Unusual bedrooms with bathroom in room area but seperate toilet room. Very clean except for one day when cleaner forgot to clean glasses and forgot milk. Good to have kettle and mugs provided for Spainish hotel. Good value midweek dinner with wine. Perfect location for eveything in Bilbao and near metro to get further afield. Would definately use again.
Good Hotel in great location close to city center.
Very close to Shopping area with a great selection of places to eat. We pay for breakfast and they had a good selection of things to eat. Would I stay again, Yes!! Parking was expensive priced at 27 euro per day...
This hotel on the surface looks good, parking is convenient but only if you get there early enough because there certainly aren't enough spaces for everyone and it's dear compared to everywhere else across spain we have stayed. Maintenance definitely needs to be stepped up, our shower leaked from the tap area and the rain head shower bit dripped cold water while using the other shower head. The plug in the sink didn't work. The lifts are a joke, so small and only one goes to the car park. Definitely not staying at a barcelo again
Audrey
Stayed 2 nights in Aug 2023
Response from Juan Sánchez Zabala, Director on 16 Aug 2023
Dear Audrey,We appreciate that you took the time to share your experience with us.We regret that your stay with us fell short of your expectations.We are sorry to hear about the issues you had with our bathroom; please accept our sincere apologies. Your feedback will be shared with our Maintenance Manager to ensure that this was an isolated issue that is dealt with moving forward. Had you informed a member of our team this would have been looked into immediately and a solution found. On a future occasion please do not hesitate to inform us of any concerns at the time.Our team's professional service is a point of pride for us and we were disappointed to learn that you felt we had underperformed in this area, nevertheless please rest assured that your comments will be addressed with the entire team.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan Sánchez Zabala, Director
Response from Juan Sánchez Zabala, Director on 4 Aug 2023
Dear Christopher, Thank you very much for your kind feedback.We are delighted to hear that you appreciated the cleanliness of your room and found our location to be great. Our hotel is indeed situated in the heart of Bilbao, making it convenient for guests to explore the city and its attractions. It's also wonderful to know that you were satisfied with the service provided by our staff, as we strive to offer excellent service to all our guests.We appreciate your feedback on the hotel condition and room amenities, and we will continue to work on improving our facilities to ensure a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Juan Sánchez Zabala, Director
Dear Jesus, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Juan Sánchez Zabala, Director
This is my second time staying at Barcelo Bilbao Nervion. It's an excellent hotel for the price, great location, very easy to walk every where, great service. The only area it lacks a little is the dining in the hotel, but considering all the dining in Bilbao, this was not a factor.
Gustavo
Stayed 5 nights in Mar 2023
Response from Juan Sánchez Zabala, Director on 23 Mar 2023
Dear Gustavo,Thank you for your review.We are delighted that you enjoyed your stay and appreciated our high standards. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit memorable. Thank you for highlighting our convenient location. We value the opinions of our guests and will certainly be considering your feedback.We hope to welcome you again in the future. Best regards,Juan Sánchez Zabala, Director