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"The hotel's front desk service was subpar—when we asked for help, we received no response. Every morning at 7 a.m., a large number of resellers would line up outside the hotel’s patisserie (managed by the hotel) to buy up popular items in bulk. By the time the patisserie opened at 9 a.m., all the hot items were already sold out. As a guest staying for five nights, the hotel staff told me that I had to queue along with the resellers and had no priority. When I gave up waiting, I discovered that I could buy the same pastries—at a higher price—just 30 meters away from the hotel, without having to queue. That made me very angry. This is the treatment I received as a guest at a five-star hotel. It saddens me to state the facts. This hotel was the one my husband and I had most wanted to stay at, but this experience was deeply disappointing."

"Very clean spacious rooms with every amenities to make ur stay easy and memorable. Could watch movie on TV, I guess I didn’t know what to do . Awesome place and the welcome was outstanding and homely"

"Truly one of the best hotels I’ve ever stayed at! Hands down a true 5 star hotel, fantastic restaurants and amenities!"

"When you book a single room some with shared bathroom check carefully "

"We enjoyed our stay very much and staff were all friendly and helpful."

"Room size is good price is reasonable (in American standard). Location is amazing with the hotel connects to three malls that range from super high end to family friendly. One of the three malls is called Zhengjia, it has tons of kid friendly shops, an ice rink, mini rainforest with petting zoo, perfect for family with young kids. Near the hotel with a couple minute walk there’s a subway station and an array of local small restaurants and shops - boba, stinky tofu, roasted chestnuts and yams, BBQ skewers…you name it they have it. The hotel staff were very nice and helpful. It’s a decent accommodation and worth the money for its location. "

"Clean room, excellent staff, breakfast buffet well stocked nice variety "

"Location is very convenient. 8-10 minute walk to Po Park Mall which has everything including subway. 5 minute drive to Guangzhou Dong train station. Easy to get to Hong Kong. Hilton offers shuttle to Guangzhou train station. "

"We have been choosing this hotel for more than 10years, I can’t believe they didn’t change anything "