Family Hotels & Resorts in Big Lake from AU$112

"1. Upon arrival we were sent to a remote room on the third floor far to the rear of the property. In the room, it superficially looked like housekeeping had it ready. When we looked again we found human hair in the bathtub. That sent us to look at the beds. The white sheets and cover had very numerous stains, including red blood or lipstick stains on the top fold of a top sheet where my teenager immediately declared she refused to lie down. That sent us to the other bed, where I found debris — looked like some broken pine needles — around a pillow. I pulled the top sheet down and was shocked to find a lot — A LOT — of what seemed to be food debris and crumbs including dark poppy seeds smack in the middle of the bed. Had this bed not been changed. We also found food crumbs on two table surfaces in the room. We trekked with luggage back to the desk where we were sent to a ground floor room not far from the front lobby that was clean enough to meet expectations for an older, discount property. We also found the man and woman operating the front desk strangely sullen and silent for people in the hospitality trade. When I arrived, I said hello to the desk clerk but got no reply and no facial response. I could not hear anything the male desk clerk said to me and I had to keep asking him to repeat himself. The pair answered my questions about a 4:15 am airport shuttle, with helpful information. The hotel has a dedicated shuttle and driver. 5 out of 5 there. "

"Nice beautiful people and place."

"Great location, extremely clean and comfortable beds! Highly recommend!!"

"Facilities were fine. "

"Very friendly and helpful front desk staff! "

"I was charged a $28 daily fee that was not disclosed on Expedia until it was too late and ai was checking in. When I looked into getting the money back, I was unable to and Expedia was no help. Very disappointing and frustrating. The rooms were fine but there is no microwave, just a micro fridge that wasn’t even plugged in. The bathroom had a sliding door that we could hardly close and isn’t ideal unless you’re solely staying with family you’re very comfortable with. For the price and fees I’d recommend staying somewhere else in Anchorage "

"Staff was friendly. I arrived at 3pm and my room type was not available yet, so they offered me a double room. I waited for the king room I paid for. It was worth the wait. The room was clean and large. Amenities were hit and miss. The pool is unheated so was very cold. The cable machine in the exercise room was broken. They do not have an exercise bike or elliptical; only the cable machine, free weights, stepper, and treadmill. Breakfast was good and the room was clean. Hotel is a bit isolated in the railroad area. However, I was there during Fur Rondy celebration. The snow block carvings were directly across the street and neat to see."

"Yes, rooms were clean, friendly 👌 👏 "

"Anniversary stay. Perfect fot us and clise to dining"