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"Clean room, Staff was very helpful and location was nice "

"Overall value was a 5-star. Unfortunately not a 5-star on its own. We got a great deal through Hotels.com but had we not our visit would have had different expectations. Rooms are decent, no dresser so space for clothing is limited. We enjoyed having a balcony but we couldn’t use it as recent snowfall hadn’t been cleared. The shower was great, bed was comfy. The downsides were that although they give parking passes they are not enforced so hotel patrons have to contend with restaurant goers and park visitors. Multiple laps multiple times to finally get a spot to park. More often than not the front desk was left unattended and the jacuzzi hot tub has an odd odor, not chlorinish… almost musty. All in all a good visit for a great value considering a lake view, a fireplace and needed amenities. "

"The room was very clean and tidy, and quite spacious. The staff were very friendly and provided excellent service. It is located right next to the lake, with a nice surrounding environment. The only downside is that the exterior appearance looks rather ordinary."

"My family and I had an absolutely wonderful stay! From the moment we arrived, right in the middle of a snowstorm, the staff went above and beyond to make sure we were taken care of. They even cleared the way for us, which we truly appreciated after a long, stressful drive. Everyone was incredibly kind, welcoming, and helpful throughout our visit. The hospitality made all the difference, and we couldn’t have asked for a better experience. We will definitely be staying here again and highly recommend it to others!"

"Great staff. Clean"

"Clean and close to everything! "

"Warm welcome and excellent customer service. Room was exactly how it was described on the website. Perfect for a weekend get away to Bear Mountain."

"This was my first time at a hotel in Big Bear, and I can’t wait to go again. There was an arcade for the kids, a bar for adults and walking distance to the Village. "

"The lake view from our room, staff courteous, staff clearing paths of snow regularly, the kitchen to prepare healthy homemade meals, fun family activities in the game room."