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"We stayed at Narayan Kothi, Varanasi for 2 nights and overall had a comfortable and pleasant stay. The rooms and hospitality were good, and we enjoyed our time at the property. However, there are some areas that need serious improvement, especially food quality and service follow-up. I ordered Dahi Kebab during the stay, after which I suffered food poisoning. The hotel should urgently review its kitchen hygiene and food quality standards. I had also ordered plain moong dal for my 7-month-old daughter, but it was prepared with rice mixed in it. When I took the food back to the restaurant and raised the concern, the staff denied that anything had been mixed. This was disappointing, especially because baby food needs extra care and clear communication. On another night, the team forgot to send the moong dal order altogether, and it finally arrived after around 1 hour 30 minutes. This kind of delay is difficult to manage when travelling with an infant. Also, the hotel team clicked our welcome pictures on arrival, but when we later asked for them, we were told they had been lost. This was disappointing, as guests expect such memories to be handled carefully. Overall, the stay was comfortable, but the hotel really needs to improve food safety, baby food handling, communication, and service reliability."

"Nice food also sirvice is good..."

"Booked for family stay, had absolute wonderful stay, cheerful welcome with traditional hospitality, clean property, Suit was spacious, clean & cosy with a nice pool view, great hospitality, professional & helpful Staff, dining was good too. 👍"

"Excellent property polite and helpful staff"

"Staff at the reception needs to change. I think the hotel has appointed trainees"

"Clean room smooth flawless Checkin polite helpful staff , excellent Breakfast …. Will definitely come back again"

"Room had a little balcony which we didn't expect as we booked luxury room without balcony. Breakfast buffet was okay. Pool is nicely kept and we used it in the afternoon."

"It was pretty old hotel "

" Clear room and great staff"