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"Lovely hotel with good spa facilities "

"Great room and hotel!"

"Lovely spacious modern clean room with great mountain views"

"It was an older hotel and very nice with the remodel. It was expensive but a good price for the area. Great location and close to the ski-lift and restaurants/shops. Be prepared to walk hills and steps and if you’re coming from the train station, get a taxi if you have luggage!"

"The hotel was very expensive for what it was. The rooms were nice but in need of some modernisation, especially the bathrooms. It also irked me that all of the decent facilities were in the sister hotel which we’d have rather stayed at. The staff were all lovely but some of the information we were given turned out to be wrong and when we had an issue with a private taxi they had booked for us they weren’t helpful at all. The also didn’t tell us that there would be works going on during our stay which included the table and chairs being removed from the lobby and the carpet being covered! "

"Our room was right next to the staff changing rooms and the housekeeping closet. The room felt like an after thought - nothing like the pictures"

"Great until the last hour. We reserved the hotel to train station shuttle then the driver had to apparently do something else which meant he arrived back 15 minutes later and needed his mandatory lunch break. They arranged a taxi for us but that resulted in a 25 minute delay. No apology at all. As a result, we missed our appointment in town. "

"I made a booking in Nov for a night in Jan for 3 people, the hotel didn't charge me right away, but all of a sudden at the end of Dec, with a different company name. The amount they charged me wasn't what was listed neither (CHF 15 higher), so I had no way to recognise the transaction. After crosschecking everywhere, even chatted with an agent on Expedia, I thought my card info was stolen, and so I had reported it to my bank, cancelled the card and tried to get a refund. Only to find out later, it was the hotel, but they didn’t even contact me. When I made my booking, I had also added the breakfast option, but when I checked in, they told me no breakfast included and asked if I wanted to pay extra…after insisting firmly that the price I paid was including breakfast, hotel finally took a look at the system and confirmed that I was right…. Conclusion: I had to pay extra CHF 20 for my new card, then had to pay CHF 275 AGAIN at arrival (instead of CHF 260 as mentioned on expedia), I was asked to pay for breakfast for 3 people AGAIN at arrival, and now one month after my stay, I still haven’t received the refund of the first CHF 275 that I thought it was a fraud…"

"The location was great. The room was clean, and the staff was extremely helpful."