Bello Horizonte Hotels, Santa Marta

"When we arrived I upgraded to a suite The best decision we made. The suite was perfect. Beach view was spectacular. The attention we got was superb. I recommend to stay in this hotel. It was sad to leave…. "

"Beach view "

"Our experience at Irotama was amazing. The grounds are incredibly beautiful, well-tended to, and clean. We stayed in a bungalow which we found very comfortable. It was enjoyable to sit out in front in the morning to have coffee and enjoy the view. It felt very private and was quite comfortable. The beach was beautiful, swimmable, and unobstructed by buildings. We could view it from the bungalow, shaded beach chairs/table, and restaurants. There are vendors who walk the beach selling a variety of goods-jewelry, hats, food, drink, massages. The less we engaged, the more we were left alone and vice versa. Bring Colombian Pesos if you wish to purchase anything on the beach. The pools are excellent! I loved the main pool at ground level, especially swimming in the late afternoon and evening. It wasn’t too crowded or noisy. The staff at Irotama were so friendly and helpful. We speak English and some Spanish and found very few English speakers. Downloading a translation app was helpful for more complex interactions. Aside from meals at Irotama, shopping and food is available a ten minute walk away at Zazue Mall. There are many options to choose from, as well as a grocery store. There is also a small convenience store on the road in-between Irotama and Hilton. It’s simple to get to Irotama from the airport and back again. A shuttle runs on a regular schedule. I would definitely visit here again. "

"the kids pool water slides were rotten by the salt water plus the pool coping was terrible damage my kids scraped their knees "

"Es muy bueno y el servicio súper "

"Unfortunately - my partner slipped and fell on the stairs at the pool, it was bright out and slippery because they didn’t have towels for guests (they were being laundered when we arrived). Because there stairs were completely white, the delineation of the stairs was not easy to see. No staff (only fellow pool patrons) came to my partners aid. Only after making a complaint to staff, did they offer to send medical out to evaluate him. After the fact, I requested documentation from the hotel for the doctors notes, and at this point they have gone un answered. I simply wanted to make suggestions of ways they could make it safer for guests - but apparently they don’t seem interested in this. My partner has a bruised hand, shoulder and hip because of this incident. "

"did not try it as we left after sketchy people and we got another hotel the same night"

"Nice sea view room, location, facilities, and breakfast. Lunch and dinner not so good. Repetitive menu and not very fresh food. Good pizza and fresh juices. The worst part was 2 very loud corporate events on 2 of our 4 nights there till early morning. Great disrespect for the guests’ rest. (It was low season so hotel not full)"

"Food can improve"