Bel-Air Hotels, Estepona

"Great service from the reception team all staff very friendly behind the bar and at breakfast and the cleaners. The hotel is very modern and clean and I can't believe it's only three star I would not hesitate to stay here again. Perfect location and very comfortable rooms."

"Hit or miss rooms and building. Some smell like sewer and other when you complain then they give a better room. Hotel staff rude mostly and lazy. Too bad otherwise good location and a few good employees. "

"Our stay was phenomenal! Everyone was very nice, helpful, and willing to accommodate all our needs. When we checked in, there was a problem with the room that we were assigned. We went back to the desk and we were directed to the manager, Tyler. He not only resolved the issue and gave us an upgraded room, but he made our stay exceptional. We had two buffet meals there and the food was excellent. The ambience of the hotel just leaves a feeling of joy."

"Staff and Quality of the room and amenities"

"Nice room but my goodness it’s noisy. There is an open air nightclub which runs until after 2am on the weekends. Front desk and concierge great although the hotel was quiet but still couldn’t offer a late checkout. Breakfast and bit of a shambles. They are also very confused about what is the Nobu and what is the neighbouring Punto Romano hotel. "

"In part"

"Balcony overlooked paddle courts. Didn't need the aircon. Room needs an upgrade, ie painting, bidet cracked, flooring damaged and tiles missing on the balcony. But good size, clean and comfortable."

"Smart TV with Netflix"

"The 2 bed/2 bath suite is large with some updated features. The furnishings are low-end, but adequate. There is loads of hot water for showers/dishes. The bathrooms need a good cleaning with bleach to get rid of mold on the tile edges. The beds are basic and not very comfortable. The pillows are cheap/flat and 2 to a bed with a very thin duvet (no blankets). The towels, all two and a bathmat are thin and worn, but clean. Our "gift" consisted of a paper dish rag, one dishwasher tablet, and two pouches of dishsoap. There is ONE tea towel in the kitchen and 2 towels and a bath mat in each bathroom. Trying to find this hotel is not easy - signage is a real problem. We were there for two nights and it was okay given the price. Not sure if we would return."