Exterior

Reviews of JW Marriott Hotel Beijing Central

5 out of 5
JW Marriott Hotel Beijing Central
No.18 Xuanwumenwai Street, Xicheng District, Beijing, Beijing

Reviews

9.2

Wonderful

Rating 10 - Excellent. 124 out of 194 reviews" "
Rating 8 - Good. 54 out of 194 reviews" "
Rating 6 - Okay. 11 out of 194 reviews" "
Rating 4 - Poor. 2 out of 194 reviews" "
Rating 2 - Terrible. 3 out of 194 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable elegance hotel, happy with my stay , this hotel is an excellent
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Stayed 2 nights in Apr 2024

10/10 Excellent

Lily

Travelled with partner
Liked: Amenities
Staffs are helpful , restaurants are good . Location is very convenient.
Stayed 8 nights in Mar 2024
Response from lily on 11 Apr 2024
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

8/10 Good

Ran

Travelled with family
Liked: Cleanliness, staff & service, amenities
Reasonable hotel, but not a five star standard in terms of service and details.
Stayed 4 nights in Mar 2024
Response from lily on 1 Apr 2024
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and sharing your stay experience with us. We regret that your stay did not meet your expectations. Thank you for your feedback and we will improve the details to improve guest satisfaction. I wish you all the best.

10/10 Excellent

Siu Lau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are friendly and nice, breakfast is always good in abundance, and service is super. top roof swimming pool is a nice place for morning exercise. room is all time clean and tidy with good re-supply. but the air conditioning sometimes did not work well. we will return.
Stayed 6 nights in Feb 2024
Response from lily on 20 Feb 2024
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

8/10 Good

Thomas Thieu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is convenient.
Stayed 4 nights in Feb 2024
Response from lily on 18 Feb 2024
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

10/10 Excellent

Ming

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great hotel. Ppp
Stayed 5 nights in Dec 2023
Response from lily on 4 Jan 2024
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

10/10 Excellent

Ryuhei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from lily on 13 Dec 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

10/10 Excellent

Yanqin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from lily on 12 Dec 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

10/10 Excellent

Victoria Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to get around, friendly staff
Stayed 1 night in Sep 2023
Response from lily on 20 Sept 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

8/10 Good

frank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from front desk (Fiona), Didi Johnson and executive lounge (Haley). Very efficient and professional. Breakfast has mediocre quality, service needs improvement.
Stayed 1 night in Sep 2023
Response from lily on 20 Sept 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

10/10 Excellent

Victoria Wei

Travelled with family
Liked: Amenities, property conditions & facilities
Great location, friendly and helpful staff, great gym.
Stayed 1 night in Sep 2023
Response from lily on 18 Sept 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

8/10 Good

Yizhang

Stayed 4 nights in Sep 2023
Response from lily on 9 Oct 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

10/10 Excellent

Shen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 4 nights in Sep 2023
Response from lily on 12 Sept 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

10/10 Excellent

Xiaoyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from lily on 6 Sept 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

10/10 Excellent

Maria

Stayed 3 nights in Aug 2023
Response from lily on 14 Aug 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

10/10 Excellent

Xiaowei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, big and comfort beds. Good breakfast. We had a great stay
Stayed 4 nights in Jun 2023
Response from lily on 3 July 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with family
Wonderful stay - spacious room, very clean and airy. Daily housekeeping. Lovely staff. Ideally located for 2 Subways
Stayed 7 nights in Jun 2023
Response from lily on 3 July 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from lily on 18 June 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again

10/10 Excellent

WEI

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff were all friendly.
Stayed 2 nights in May 2023
Response from lily on 9 May 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again.

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
It's a nice place to be, very safe and clean
Stayed 5 nights in May 2023
Response from lily on 9 May 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again.

6/10 Okay

chungwang

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Friday staff who handle my check-in did not do his homework on my booking requests. I had clearly may a request for an extra bed for my 13 year old child during booking. Saturday Morning staff who handle my request for room change was most prompt and efficient. The place shows a lack or maintenance, there was a clear odor /signs of "smoking" in my room on day one. this was why on Friday evening we requested an air purifier. there were 3 other facilities issues which was overlook by the facilities management. if your mgmt cared, I shall give you the details precisely for the shortcoming to be rectified - you can P.M me.
Stayed 6 nights in Apr 2023
Response from lily on 20 Apr 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and sharing your stay experience with us. We regret that your stay did not meet your expectations. Thank you for your feedback and we will improve the details to improve guest satisfaction. I wish you all the best.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top marks to JWM, excellent hotel located in the heart of Beijing. 500m walk to subway lines. Pay the extra for an executive room, the complementary lounge facilities are exceptional. Faultless visit.
Stayed 3 nights in Apr 2023
Response from lily on 20 Apr 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, friendly staff. Good location for Financial District and west Beijing..
Stayed 8 nights in Mar 2023
Response from lily on 20 Apr 2023
Dear guest, thank you for staying at JW Marriott Hotel Beijing Central and taking the time to give us your rating. The hotel is committed to creating a comfortable and comfortable environment for every guest, providing meticulous and authentic JW symphonic service. The hotel is located in Xicheng District, Beijing, and is close to subway Line 2, Line 4 and Line 7, providing you with a variety of options for your travel. Three restaurants and a lobby lounge offer local and international culinary experiences, while the fitness center on the top floor offers a 270-degree panoramic view of the city and a healthy lifestyle. We sincerely look forward to your visit again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Hans Joachim

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2021
Response from Wendy on 11 Oct 2021
尊敬的客人, 您好!感谢您选择北京粤财JW万豪酒店,很高兴收到您的好评。高水准的个性化服务是JW Marriott品牌的标准,为您带来非凡的入住体验是我们努力的目标。酒店位于北京西城区,地理位置优越,临近地铁二号线、四号线、七号线,交通便利。三间餐厅和一间大堂酒廊提供当地及各国美食体验。祝您生活愉快,我们期待再次为您服务!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. The staff were so attentive and friendly.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent! A great place to stay, that close to many locations we're interested .
Stayed 1 night in Mar 2021

10/10 Excellent

Suk Yin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beijing
Great hotel but location is NOT for turists
Stayed 4 nights in Dec 2019
Response from Aimee on 18 Dec 2019
Dear guests! Thank you for choosing to stay at JW Marriott Beijing Yuecai hotel. Thank you for taking the time to write comments for us. We are inspired by your support and recognition, which will inspire us to pursue excellence and progress. The hotel is located in the center of the city, adjacent to Metro Line 2, line 4 and line 7. It is convenient and fast to travel. You can also walk to Tiananmen Gate of the Forbidden City and other famous gardens, which is the ideal choice for your travel. The hotel will continue to improve our services and facilities, committed to providing guests with elegant environment, so that guests feel at home! Thank you again for your favorable comments and look forward to your coming again!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Week in Beijing!
My husband and I would like to thank the entire JW Marriott staff for a wonderful stay in Central Beijing!! We were impressed by the outstanding comfort, food and service during our entire stay. We were most impressed by a young gentleman named McGregor who was extremely helpful in explaining the metro, storing our belongings, and helping to confirm different tours and dinner reservations we had made.  We will wholeheartedly recommend your hotel to all our friends and colleagues! Sincerely, Marina & Nick Jaworsky
Stayed 5 nights in Oct 2019
Response from Reservation on 18 Nov 2019
Dear guests, thank you for choosing to stay at JW Marriott Beijing Central! Thank you for taking the time to write comments for us and give 10 points to the hotel. Thank you for your support and recognition. It is our commitment to provide our guests with an elaborate and authentic JW Symphony style service and make our guests feel at home. We will continue to work hard with your recognition and expectation and look forward to your coming again!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Customer service was extremely poor. I booked a grand deluxe room with 2 double beds, however I was told by the staff at the lobby that my reservation was a room with king bed sounding like I made a mistake. I showed her my confirmation and she still insist her system shows king bed. She said it could have been Expedia's fault for the miscommunication and told me to call Expedia to sort out the issue myself when it isn't my mistake. Who on earth makes mistakes and ask the victim to fix the problem? This is already getting unprofessional. After I asked for the room that I booked again, she told me she would add a single bed for me and not to worry because its the same price. If I'm worried about price, I would be booking a cheaper budget hotel. Their service standard is definitely indicative of the budget hotel.Totally not getting a bigger picture, am I suppose to ask my mum to sleep on the smaller bed while I share the king bed with my fiancé? Tell me how is it possible to accept such disgraceful service for a hotel like JW Marriott?
Stayed 2 nights in Oct 2019
Response from Aimee on 6 Nov 2019
Dear guests! Thank you for staying at JW Marriott Hotel Beijing Central . We are very glad that you give a positive evaluation of the overall service level of the hotel, and also attach great importance to your questions and timely feedback to the relevant departments. The department leaders will review and optimize our services. We are committed to providing elegant environment for our guests, making our guests feel comfortable and at home, no matter how small the details are. Thank you again for your feedback, which is essential for the hotel to improve guest satisfaction. I hope you will come again in the near future. Let's work together to provide you with lasting memories!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Jenny

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a great 3 night stay here. Well situated for getting around the city and spectacular city views from the 4th floor buffet restaurant which had a huge variety of foods on offer. The hotel's Italian restaurant was good and well priced and the traditional Chinese restaurant gave exquisite food and exemplary service! Large, well equipped rooms with comfortable beds. Our only small niggles were we had booked a room for 3 adults but only two towels, gowns etc were provided and prices in the lounge bar were very expensive! Overall we highly recommend this hotel.
Stayed 3 nights in Oct 2019
Response from Aimee Zhang on 10 Oct 2019
Honorable guests . Thank you for choosing to stay at JW Marriott Beijing Yuecai Hotel. Thank you for taking the time to write comments for us and give the hotel 5 points. Thank you for your support and recognition of the hotel. It is our commitment to provide our guests with elaborate and authentic JW Symphony service, so that our guests feel at home. We will continue to work hard with your recognition and expectation and look forward to your coming again!

10/10 Excellent

Len, Rockford IL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and location were great. The rooms were very up-to-date.
Stayed 4 nights in Sep 2019
Response from Aimee on 19 Sept 2019
Hello, distinguished guests. Thank you for choosing to stay at JW Marriott Beijing Yueqiao Hotel. Thank you for taking the time to write comments for us and give the hotel 5 points. Thank you for your support and recognition of the hotel. It is our commitment to provide our guests with elaborate and authentic JW Symphony service, so that our guests feel at home. We will continue to work hard with your recognition and expectation and look forward to your coming again!

10/10 Excellent

Verified traveller

Stayed 8 nights in Aug 2019

8/10 Good

Pui Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

dorsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

6/10 Okay

Vuong

Liked: Staff & service, room comfort
Not the product I expected of JW Marriott.
We upgraded to a suite but it reeked of cigarette smoke, so we were downgraded to a different level of suite. It was dingy, musty, and a bit dated. The room was large, the bed comfortable, and the toiletries were very large and smelled good. The breakfast was expensive but very good. Excellent selection and tasty. Location was Ok. Adjacent to a run down mall.
Stayed 3 nights in Aug 2019
Response from Aimee on 19 Aug 2019
Dear guests, thank you for choosing Beijing yuecai JW marriott hotel! Thank you for your time. Thank you for your support and recognition of the hotel. It is our commitment to provide our guests with authentic JW symphonic service and make them feel at home. We will uphold your recognition and expectations of continuous efforts, looking forward to your visit again!

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Luis Guerra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Phenomenal service, as always. JW knows how to accommodate food allergies so that you are able to relax during your stay.
Stayed 4 nights in Jun 2019
Response from Nicole Lin on 2 July 2019
Dear Guest, Thank you for your stay with us at JW Marriott Hottel Beijing Central. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

MZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in is at 2pm but the room wasn't ready until 6pm.
Stayed 1 night in May 2019
Response from Nicole Lin on 31 May 2019
Dear Guest, thanks for choosing JW Marriott Beijing Central and sharing your experience. We feel sorry for your unhappy experience. And we already sent your feedback to our Director of Rooms to follow up since your comment is very important to us. Hope to see you again in the Hotel!

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019