Bedwas Trethomas & Machen Hotels, Cardiff

"It was a good location to stay for the monster jam monster truck event with my young son, 20 mins walking distance into the town and a helpful surprise with the play area by reception. The sofa bed was made up on our arrival which was helpful and the room was clean with all the basics we required. However, it was difficult for my son to go to sleep as the corridors were incredibly noisy till gone 10pm the first night - not exactly the hotel’s fault but maybe would be better to have more sound proofing? Or maybe encourage guests to respect others? We were on the 4th floor for reference. It would have been helpful if the receptionist had explained about the requirement to tap your key card inside the elevator to be able to reach your floor - a good security feature but not ideal if you don’t get told upon arrival and other guests tell you they had the same problem. Main reason for the poor review is that I’d contacted the hotel prior to my stay to ask about parking - it sounded safe and secure, and they sent a very warm and friendly email saying they’d do what they can to make our stay a relaxing one. However, my car was broken into and ransacked during my stay of 2 nights. My car alarm had clearly gone off and no none had noticed. I was parked close to reception!! Absolutely ruined our weekend. And when I reported it to reception, clearly shaken up, they couldn’t have cared less. So I presume this is a frequent occurrence."

"All great"

"Unfortunately we had some issues in the restaurant. There was an error and some items were missed from our order. It was eventually resolved but staff were unhelpful and didn’t even offer an apology. The lady on reception was exceptional though. She went out of her way helping us find our way to an event and arranging a late check out so my daughter could swim."

"Rooms were clean and bathroom was very modern and clean. The entrance to the hotel and reception area was very misleading because when you got to your room it was very outdated and not really what you’d expect when you walked in . The room could have done with a window as it smelt like damp washing due to lack of ventilation. Aircon and heating both worked fine but really could do with natural air into the room . Overall an okay hotel but could realistically do with a renovation and modernisation in all areas"

"Clean room - good location "

"Spotlessly clean hotel with very helpful staff."

"Staff were great, clean and big rooms great location"

"Staff were fantastic, especially Rochelle!"

"Clean comfortable room and food was nice"