Beach
Check availability

Reviews of The Isla

2.5 out of 5
The Isla
222 Beach Rd, Batehaven, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 7 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for such a lovely stay, friendly staff and clean rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Finbar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2023

8/10 Good

sandeep

Stayed 2 nights in Nov 2023

8/10 Good

Jeffrey

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Didn’t like the online check in however rooms were clean and beds very comfortable
Stayed 1 night in Oct 2023
Response from The Isla on 25 Oct 2023
Hi Jeffery,Thank you for taking the time to post your review. We apologise that you did not enjoy our seamless online check-in system. We appreciate your feedback and would like to assure you that we are constantly striving to improve our services. If you have any further suggestions or concerns, please do not hesitate to contact us directly. We value your opinion and would love to hear from you.Warm regards, Isla team

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the styling and facilities
Stayed 1 night in May 2023
Response from Isla on 22 June 2023
Thank you for taking the the time to provide some valuable feedback. We look forward to welcoming you back to The Isla in the near future!

6/10 Okay

Colette

Liked: Cleanliness, property conditions & facilities, room comfort
Road trip
Room was very clean and comfortable. There are no staff on-site, so could not rate service. There is not much in the local area, so you need a car.
Stayed 1 night in Mar 2023
Response from Isla on 22 June 2023
Hi Colette, We appreciate your review.Our seamless online, contactless service means we do not have an onsite reception. Guests should have everything they need when they need it. However, if you ever do need anything further, one of our friendly staff members are available over the phone or via your guest portal. We look forward to accommodating you again in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from - Isla on 15 Nov 2023
Thank you for taking the time to submit your review! We appreciate your feedback and look forward to welcoming you back to The Isla in the near future.

10/10 Excellent

Alexander, Evatt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access provided to the rooms via keypad meant I could check in at 11pm after the music concert, didn't have to show up during office hours. Very convenient.
Stayed 1 night in Jan 2023
Response from The Isla on 1 Mar 2023
Thank you for taking the time to provide some wonderful feedback!We look forward to accommodating you again..

8/10 Good

Dermot

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
An unbeatable location that was let down by some difficulties with check-in and pest problems in the room.
Stayed 4 nights in Jan 2023
Response from The Isla on 15 Nov 2023
Dear Dermot, we would like to express our gratitude for sharing your experience with us. We understand that you have encountered some issues during your stay, and we appreciate you bringing them to our attention. We're sorry to hear that you had to deal with pest problems in your room, and we want to assure you that we take this matter very seriously and we have a strict pest control program in place.We're also sorry to hear that you experienced difficulties with our check-in system. We pride ourselves on providing seamless and efficient service, and we apologise that you did not experience this on this occasion.We appreciate your feedback and would like to thank you for your patience and understanding. We hope to have the opportunity to welcome you back to The Isla and provide you with the exceptional experience that our guests have come to expect. Please don't hesitate to contact us if you have any further concerns or if there's anything we can do to make your next stay more enjoyable.

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated, ambient, lovely place. Thoughtful touches. Loved the cantina with unique and useful items in vending machines for purchase. The pool was perfect. Amazing location right near beach and cafes. Felt well looked after. Would love to come back.
Response from The Isla on 1 Mar 2023
Thank you for taking the time to provide some wonderful feedback!We look forward to accommodating you again.

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time in the area . I appreciated the guide of beaches to visit in the motel room .we were surprised the cantina was not a cafe but instead was a tiny room of vending machines .. very contemporary and virtual . I thought that was genius
Response from The Isla on 15 Nov 2023
Jeffery, we would like to express our sincere gratitude for taking the time to provide us with your valuable feedback. We are delighted to hear that you had a wonderful time at our cantina, and we appreciate your kind words.We look forward to welcoming you to The Isla in the future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from The Isla on 15 Nov 2023
Thank you for sharing your feedback! We look forward to welcoming you back to The Isla in the near future.

8/10 Good

Stefan

Liked: Cleanliness, property conditions & facilities, room comfort
All in all absolut zu empfehlen!
Zwar ein typisches Motel, die man in Europa so nicht kennt. Aber sehr sauber und freundlich - praktisch eingerichtet. Grosses Badezimmer und nach hinten raus eine eigene kleine Terrasse mit Mini - Innenhof. Ich habe die Frage nach dem Service nicht beantwortet denn wir hatten mit niemandem Kontakt, ging alles elektronisch mit Zugang zum Zimmer per übermitteltem Code.
Stayed 1 night in Feb 2023
Response from Isla on 15 Nov 2023
Dear Stefan,We appreciate you taking the time to share your experience with us. It brings us great joy to know that you had a wonderful time and that our contactless check-in system was seamless for you.We strive to provide our guests with a hassle-free and enjoyable stay, and we're thrilled to have met your expectations. Your positive review means the world to us, and we look forward to the opportunity to host you again in the future.Thank you for choosing us as your accommodation provider.Best regards.