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"Reception staff when checking i feel was a bit rude, bed was super hard and very uncomfortable! Night staff absolutely amazing! Went out there way to help us with the bed situation, day staff on check out wonderful just a shame on the staff when we srrived "

"Lovely hotel, great location, looking a little tired in the decor but they already have that in hand. Staff very friendly & helpful especially Charlie "

"I was on a Army Veterans Reunion for the weekend & I was able to park in the pub carpark next to the hotel for £7.50 per day, payment at the pub bar, due to the hotel parking is at a minimum, but it was no great problem. Bar was good as were the staff, and we also had 2 singers on the last night of our stay, sadly there was only around 12 of us watching as most guests had left, but the singers were great. We had to leave early before the normal breakfast time, due to having to attend a unexpected medical appointment, but the waitress (Louise) helped us out the previous evening at dinner, saying that we could get breakfast early at 7:15 with her and have some cereals, toast, yogurts, tea, coffee etc. Thanks Louise 👍🤗 All staff were great, friendly, helpful and polite. Definitely use again. Thanks "

"Parking abit of a nightmare when aquarium busy but otherwise a nice stay. "

"Everything was brilliant from the staff to the room. I highly recommend staying here. The staff are absolutely flawless and go the extra mile "

"Staff were amazing, room was cosy,food was excellent "

"This is our favourite hotel in bowness,rooms are really clean,staff are really helpfull,spa is amazing and its only a couple of minutes walk from town centre and lake"

"The room was very clean "

"loved every minute staff most helpfull l we will stay again possiblely early nexy year thanks for a nice weekend"