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"The hotel was great! The room was spacious and well kept. The staff were amazing and friendly. The hotel is located in the heart of restaurants and bars. Everything is located in walking distance. I would definitely book this hotel again."

"Staff were excellent as were the facilities and swimming pool. Breakfast buffet was excellent."

"Breakfast was delicious and the views from the sky bar at night was beautiful!!"

"The room was quite dirty, we ended up leaving because we found bed bugs"

"Helpful staff, good location close to nightlife and transit"

"Shops are near by and large verities of breakfast "

"Kind and helpful staff. Room wasn’t ready when we checked in but other than that had a wonderful stay."

"I booked a Krungthep Wing Deluxe suite after several stays in the Shangri La wing and found the suite to be excellent in size and convenience. There was no coffee maker or pods in the room but the hotel provided one a day later. It is a short walk to the Shangri La wing for breakfast and access to the Horizon Club as this wing no longer has club lounge facilities but is all under cover and airconditioned. As this wing is closer to the BTS system travelling around the city is easy and the hotel has a complimentary shuttle service to Iconsiam several times a day. The Horizon Club has two white and two red wines for the cocktail hour as well as a prosecco and small bites to snack on. Each night there was a different variety of a small creme brulee to enjoy with a choice of cocktails."

"Same hotel different name Despite the odd checkin hiccup - staff were awesome and gave me an upgrade (late check in early check out helps) This hotel used to be a novotel now changed to hyatt with zero refurbishment with parts looking quite tired But being at the airport nakes it convenient "