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Reviews of Peaks Hotel and Suites

3 out of 5
Peaks Hotel and Suites
218 Lynx Street,, P.O. Box 2200,, Banff, AB

Reviews

9.6

Exceptional

Rating 10 - Excellent. 605 out of 756 reviews" "
Rating 8 - Good. 109 out of 756 reviews" "
Rating 6 - Okay. 27 out of 756 reviews" "
Rating 4 - Poor. 8 out of 756 reviews" "
Rating 2 - Terrible. 7 out of 756 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location, very clean and quiet place to stay.
Stayed 2 nights in Apr 2024
Response from Connor on 3 May 2024
Dear Jason,Thank you for taking the time to review our hotel. We're happy to hear you enjoyed your stay and appreciated our great downtown location.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk Team

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Maddy at the front desk was super helpful
Stayed 2 nights in Apr 2024
Response from Val on 1 May 2024
Dear Christie, Thank you for taking the time to leave us a kind review!We are glad to know that you enjoyed your stay at The Peaks and appreciated Maddy's assistance :)We look forward to welcome you back, hopefully in the near future.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is well kept and easy access to shopping and restaurants
Stayed 3 nights in Apr 2024
Response from Goncalo, Front Desk Agent on 1 May 2024
Dear Rhonda, Thank you for taking the time to review our hotel. We're happy to hear you enjoyed your stay and appreciated our central location and our property We look forward to welcoming you back, hopefully in the near future. Sincerely, Front Desk team

10/10 Excellent

Jade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing and all the staff are so friendly and helpful. Definitely recommend it!
Stayed 2 nights in Apr 2024
Response from Ann on 29 Apr 2024
Dear Jade,We're happy to hear you enjoyed your stay.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

8/10 Good

Xiaoling

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice to find a new hotel in Banff. Staff was nice. The only problem is the room was too noisy. You can hear noisy from trash truck, train and other cars as early as 4am.
Stayed 2 nights in Apr 2024
Response from Front Desk on 28 Apr 2024
Dear Xiaoling,Thank you for taking the time to fill out our survey. We take our Guests' feedback and concerns seriously, as we always want to improve and offer a memorable experience. We're sorry to hear that we fell short of your expectations with a noisiness of the room. We have passed your comments on to our management team and will be taking steps to better this in the future. We are glad to hear you otherwise enjoyed your stay and would love to welcome you back to demonstrate the improvements we have made. Feel free to channel any future reservations directly through us and our team could offer you a preferred rate as a returning guest. Please call us directly at 1-(403)-762-4471.We hope to see you again soon. Sincerely,Peaks Hotel & Suites Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Fornt Desk on 26 Apr 2024
Dear Sharon,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay..We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great location. Wish they allowed pets!
Stayed 1 night in Apr 2024
Response from Connor on 21 Apr 2024
Dear Jessica,Thanks for taking the time to review our hotel. We're glad you enjoyed your stay with us. Pets would be great, but we would never get any work done!We hope to welcome you back in the near future.The Front Desk Team

6/10 Okay

Puneet

Travelled with partner
Liked: Cleanliness, property conditions & facilities
place is nice, customer service can definitely use some help
Stayed 1 night in Apr 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service
friendly service, quiet and clean
Stayed 1 night in Apr 2024
Response from Peaks Front Desk on 18 Apr 2024
Dear Randy,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay and appreciated our friendly service, quite and clean rooms.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

8/10 Good

Hanyu

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the bed have a little bit uncomfortable
Stayed 3 nights in Apr 2024
Response from Maddy on 17 Apr 2024
Hi Hanyu,Thank you for your review. We are sorry to hear that you found the bed uncomfortable and apologise for any inconvenience this may have caused you.Rest assured that we are taking your comment seriously and will address this issue promptly to ensure a more enjoyable stay for our future guests. I hope you enjoyed your time in the Rockies and thank you for choosing to stay at the Peaks Hotel & SuitesWarm regards,MaddyFront Desk team

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Connor on 15 Apr 2024
Dear Mark,Thank you for taking the time to review our hotel.We're happy to hear you enjoyed your stay and we look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

Merrilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Val on 15 Apr 2024
Dear Merrilee, Thank you for taking the time to leave us a kind review. We are glad to know that you enjoyed your stay at The Peaks. We look forward to welcome you back, hopefully in the near future

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the ease of self check in and the helpfulness of staff. The room was very clean. Location was convenient and walkable to anywhere in downtown Banff.
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Supervisor on 11 Apr 2024
Dear Angela,Thank you for taking the time to leave us a review. We're happy to hear you enjoyed your stay and appreciated our Flexipass option, helpful team, cleanlieness and stones throw location to downtown Banff. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

8/10 Good

Zafar, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location. Short walk to the river as well as the downtown restaurants and shops.
Stayed 3 nights in Apr 2024
Response from Val on 8 Apr 2024
Dear Zafar, Thank you for taking the time to leave us a kind review. We are glad to know that you enjoyed your stay at The Peaks and appreciated the great location. We will pass your words onto our team!We look forward to welcome you back, hopefully in the near future

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the most convenient and central location you can imagine.
Stayed 5 nights in Apr 2024
Response from Maddy on 7 Apr 2024
Hi Pat,Thank you for your review. I am glad you the centrality and convenience of our location.Thank you for choosing to stay with Peaks Hotel & Suites and we look forward to welcoming you in the future.Warm regards,MaddyGuest Services Agent

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer modern style, like the convenience of location and the car rinse option. Comfortable bed and pillows.
Stayed 2 nights in Mar 2024
Response from Maddy on 7 Apr 2024
Hi Claudia,Thank you for your review. We are glad you enjoyed the convenience of location and the car wash facilities we offer.Thank you for choosing to stay at Peaks Hotel & Suites and we look forward to seeing you in the future.Warm regards,MaddyGuest Services Agent

10/10 Excellent

Kieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Val on 8 Apr 2024
Dear Kieu, Thank you for taking the time to leave us a kind review. We are glad to know that you enjoyed your stay at The Peaks. We look forward to welcome you back, hopefully in the near future.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
The Peaks staff were very accommodating at check in allowing us access to the parkade prior to our room being ready.
Stayed 1 night in Apr 2024
Response from Nyima on 6 Apr 2024
Dear Darryl,Thank you for taking the time to fill out our survey.We're happy to hear you enjoyed your stay with us at the Peaks Hotel & Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

Thomas

Stayed 5 nights in Mar 2024
Response from Front Desk on 23 Apr 2024
Dear Thomas,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience!
Stayed 5 nights in Dec 2023
Response from Goncalo, Peaks Hotel & Suites on 1 Apr 2024
Dear George, Thank you for taking the time to leave us a kind review! We are glad to know that you enjoyed your stay. We look forward to welcome you back in the future. Warm regards, Front Desk Team.

8/10 Good

Junyu

Stayed 2 nights in Mar 2024
Response from Connor on 21 Apr 2024
Thanks for taking the time to review our hotel, Junyu.We're glad you enjoyed your stay, hopefully we'll see you again soon!The Peaks Team

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Newer building, walking distance to restaurants and shops, very clean and modern. If you want to try their breakfast buffet or go for a swim you need to go to the hotel across from them, not practical when you travel with kids.
Stayed 3 nights in Mar 2024
Response from Nyima on 29 Mar 2024
Dear Alejandro,Thank you for taking the time to leave us your kind review. We're happy to hear you enjoyed your stay with us at the Peaks Hotel & Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Peaks Front Desk on 27 Mar 2024
Dear Travis,Thank you for taking the time leave us your kind feedback.We're happy to hear you enjoyed your stay.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

8/10 Good

Sriyan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was new and upto date for thhe area.
Stayed 2 nights in Mar 2024
Response from Goncalo, Peaks Hotel & Suites on 25 Mar 2024
Dear Sriyan, Thank you for taking the time to leave us a kind review! We are glad to know that you enjoyed your stay and found quite modern and new our property. We look forward to welcome you back in the future. Warm regards, Front Desk Team.

10/10 Excellent

amanda

Stayed 6 nights in Mar 2024
Response from Val on 14 Apr 2024
Dear Amanda,Thank you for taking the time to leave a kind review. We are glad to know that you enjoyed your stay at The Peaks. We look forward to welcome you back, hopefully in the near future!Warm regards,

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service and modern appearance of the hotel was excellent, and our 2 level room made it feel more like an apartment than a hotel. They even had a microwave, toaster and all of the plates and cutlery one would need. Our main complaint was that there was very little storage space for clothes. As a result we needed to live partially out of our suitcases for four days. The room was also very small - there was not enough space for a dresser or a desk. Any more than 2 adults and a small child would feel claustrophobic.
Stayed 4 nights in Mar 2024
Response from Goncalo, Peaks Hotel & Suites on 24 Mar 2024
Dear Michael, Thank you for taking the time to leave us a kind review! We are glad to know that you enjoyed your stay and you appreciated our facilities and found quite usefull our amenities. We are sorry to hear that your experience fell short about the size of the closet, we will definitely take in consideration your feedback. We look forward to welcome you back in the future. Warm regards, Front Desk Team.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quiet area
Stayed 3 nights in Mar 2024
Response from Nyima on 22 Mar 2024
Dear Brenda,Thank you for taking the time to leave us your kind feedback. We're happy to hear you enjoyed your stay with us at the Peaks Hotel and Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

cheryl

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Val on 8 Apr 2024
Dear Cheryl, Thank you for taking the time to leave a kind review. We are glad to know that you enjoyed your stay at The Peaks. We look forward to welcome you back, hopefully in the near future

2/10 Terrible

Arshdeep, Calgary

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No parking no breakfast
Stayed 1 night in Mar 2024
Response from Front Desk Team on 17 Mar 2024
Dear Arshdeep, Thank you for taking the time to leave a review. We are sorry to hear that you did not enjoy your stay at The Peaks. Breakfast is not included in our rooms but there are many options within walk-distance. Our front desk team is always happy to suggest the best places in town. We have underground parking available for 18 per night, you just need to let the front desk know and we will explain on how to get there. We look forward to welcome you back, hopefully in the near future.Warm regards,

4/10 Poor

Dustin

Stayed 1 night in Mar 2024
Response from Val on 8 Apr 2024
Dear Dustin, Thank you for taking the time to leave us your honest review. Thank you for taking the time to fill out our survey. We take our Guests' feedback and concerns seriously, as we always want to improve and offer a memorable experience. We're sorry to hear that we fell short of your expectations. We would love to hear more regarding your experience at the Hotel.While we cannot make undone what has already happened, it would be an absolute privilege to have the opportunity to welcome you back in the near future, to showcase the improvements that have been made. Sincerely,

10/10 Excellent

Karalynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, quiet
Stayed 1 night in Mar 2024
Response from Front Desk Team on 17 Mar 2024
Dear Karalynn, Thank you for taking the time to leave a nice review. We are glad to know that you enjoyed your stay at The Peaks and appreciated our location and friendly staff. We look forward to welcome you back, hopefully in the near future.

10/10 Excellent

Tod, Airdrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff excellent. All gold member upgrades offered!
Stayed 1 night in Mar 2024
Response from Front Desk Team. on 16 Mar 2024
Dear Tod, Thank you for taking the time to leave us a kind review! We offer upgrade for gold members, depending on last-mins avalibility. We are glad to know that you enjoyed your stay and look forward to welcome you back in the future. Warm regards, Front Desk Team.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Nyima on 15 Mar 2024
Dear Leanne,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay with us at the Peaks Hotel and Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the town centre
Stayed 7 nights in Mar 2024
Response from Nyima on 11 Mar 2024
Dear Wiliam,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay at The Peaks Hotel & Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

Rainer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in Feb 2024
Response from Emma - Guest Services Supervisor on 9 Mar 2024
Dear Rainer,Thank you for taking the time to rate and review your stay at the Peaks Hotel & Suites! We are happy to hear you appreciated how close we are to downtown Banff. We hope to welcome you again soon in the near future!

8/10 Good

Stefano

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and quiet. It was within walking distance to most things in downtown Banff. The only issue was that the advertised pool, gym, bar and restaurants were all in the hotel across the street. It was nice having access to these amenities but inconvenient to have to put on your coat and boots to cross the street to use the pool/ gym.
Stayed 4 nights in Feb 2024
Response from Nyima on 8 Mar 2024
Dear Stefano,Thank you for taking the time to leave us your kind review. We're happy to hear you enjoyed your stay with us in Banff. We'll be sure to pass your kind words on to our team.We have passed your feedback concerning the recreational facilities and the restaurants on to our management team. We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, it was modern, sleek but warm and friendly. It was convenient to everything. Impeccable hospitality. Will stay again! Great price, great experience and great location! Thank you 🙏
Stayed 3 nights in Mar 2024
Response from Goncalo, Peaks Hotel & Suites on 6 Mar 2024
Dear Tammy, Thank you for taking the time to leave us a kind review. We are glad to know that you enjoyed our facilities at The Peaks Hotel and appreciated our hospitality. We look forward to welcome you back in the future. Warm regards, Front Desk Team

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Great 1 night stay!
Stayed 1 night in Mar 2024
Response from Goncalo, Peaks Hotel & Suites on 4 Mar 2024
Dear Alison,Thank you for taking the time to leaving us a review.We're happy to hear you enjoyed your stay and we appreciated how you rated your time with us.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

amelia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property. Loved using the pool across the street and the buffet there as well,
Stayed 2 nights in Feb 2024
Response from Front Desk team on 3 Mar 2024
Hi Amelia,Thank you for taking the time to write a reivew for us.We're happy to hear you enjoyed your stay and look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

Bradley, Ottawa

Stayed 5 nights in Feb 2024
Response from Nyima on 22 Mar 2024
Dear Bradley,Thank you for taking the time to leave us your kind review. We're happy to hear you enjoyed your stay with us at the Peaks Hotel and Suites. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

Robyn, Georgetown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, and amazing staff!
Stayed 3 nights in Feb 2024
Response from Peaks Front Desk on 1 Mar 2024
Dear Robyn,Thank you for taking the time leave us your kind feedback.We're happy to hear you enjoyed your stay and appreciated our amazing stuff.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

Tyler Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, they were friendly and organized. The property is a gem, great location and very clean and well maintained, they pay attention to the details. Will definitely stay there again
Stayed 3 nights in Feb 2024
Response from Goncalo, Peaks Hotel & Suites on 28 Feb 2024
Dear Tyler Nathan,Thank you for taking the time to leaving us a review.We're happy to hear you enjoyed your stay and we are glad that you appreciated our friendly staff and locationWe look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

Kathryn, Alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This looks like one of the newer properties in the town of Banff. It is immaculately designed and was a wonderful place to stay. One thing I didn't like were that this seemed to be one of the only hotels that charged for parking. Every other hotel had free parking, and they didn't tell us we had to pay for parking till the day before check-in. Also, there didn't seem to be enough parking spaces. If you arrive too late at night, it's hard to find a spot in the garage because the spaces are so small. Another thing that wasn't great was there was no hot water in the showers. There was warm water, but it didn't get warm enough to feel good after a day out in the cold. Something else to be aware of is that there is no pool located in this facility. You have to walk outside and across the street to access the neighboring hotel's amenities. Overall, this was a super cute hotel and I enjoyed my stay.
Stayed 4 nights in Feb 2024
Response from Alexe - Hotels Operations Manager on 1 Mar 2024
Dear Kathryn, Thank you for taking the time to leave us a review your stay at the Peaks Hotel & Suites. We strive for excellent customer service and are always looking for ways to improve.We are glad to hear you enjoyed your stay with us overall. We apologize for the inconvenience of not finding a parking stall, this must have been frustrating. We wish this could have been brought to our attention during your stay as we are our front desk is available to assist 24/7. The parking charges are clearly stated on Expedia, however we will look into this further for your booking. We are glad you overall enjoyed your stay in the Canadian Rockies. We would be happy to welcome you back in the near future. Regards,

10/10 Excellent

Dominique, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Very convenient as it’s close to town with lots of dining options. It’s new and feels clean. However you must pay for parking. Would stay again!
Stayed 1 night in Feb 2024
Response from Front Desk Team on 2 Mar 2024
Dear Dominique, Thank you for taking the time to leave a kind review. We are glad to know that you enjoyed your stay at The Peaks and appreciated location and cleanliness. Regarding parking, being a member of stay rewards program will give you a 50% off on parking. We look forward to welcome you back, hopefully soon.Warm regards

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very new, clean and in a good location. It was a really nice stay
Stayed 3 nights in Feb 2024
Response from Emma - Guest Services Supervisor on 25 Feb 2024
Dear Timothy,Thank you for taking the time to rate and review your stay at the Peaks Hotel & Suites. We're happy to hear you enjoyed your stay and appreciated how modern and close to downtown we are. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

10/10 Excellent

Badal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Peaks Front Desk on 20 Mar 2024
Dear Badal,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team

8/10 Good

HongQiang

Travelled with family
Liked: Amenities, property conditions & facilities
location is very well.
Stayed 2 nights in Feb 2024
Response from Emma - Guest Services Supervisor on 23 Feb 2024
HongQiang, thank you for taking the time to rate and review your stay at The Peaks Hotel & Suites!We see that you enjoyed your stay and were happy we are conveniently located close to downtown Banff. We hope to welcome you back in the near future!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, right in the center of Banff, and everything looks brand new! Highly recommend this hotel!
Stayed 6 nights in Feb 2024
Response from Emma - Guest Services Supervisor on 22 Feb 2024
Thank you for taking the time to rate and review your stay here at the Peaks Hotel & Suites!We are so happy to hear you found our hotel to be beautiful and appreciated the fact we are just a stones throw away from downtown Banff! We look forward to welcoming you again in the near future!

10/10 Excellent

aditya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It would be great to add free parking we have to pay $18 per day.
Stayed 3 nights in Feb 2024
Response from Stephen, Front Office Manager on 20 Feb 2024
Thank you aditya for taking the time to rate and review your recent stay with us at Peaks Hotel & Suites. Our parking rates are quite competitive with the rest of the town. There is pay parking available on the nearby streets that are at a higher rate than our hotel. We do have our parking fees listed at the time of making the reservation and confirmed at check in. I am pleased to see you otherwise enjoyed your stay!

8/10 Good

Clint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This poroperty is a great location, modern and clean.
Stayed 2 nights in Feb 2024
Response from Emma - Front Desk Supervisor on 17 Feb 2024
Dear Clint,Thank you for taking the time to fill out our survey. We're happy to hear you enjoyed your stay and appreciated our modern property being just a stones throw away from downtown Banff. We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team