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"Pet friendly nice pool and sauna "

"The staff were fantastic - all super friendly and helpful; rooms spacious and clean, nice products in the bathrooms; amazing views from rooms and the bar and restaurant and breakfast! All round excellent stay and will stay again! "

"Family room small "

"Our deluxe room felt more like a bunker in the basement. Really not what we expected for the price. The bathroom in the room had no door, offering absolutely no privacy. To top things off, my partner suffered food poisoning. Avoid."

"Good location and having a car park (albeit at a cost) is a boon but the beds gave both my wife and I terribly bad backs (for the second time, as we stayed here a year ago and figured maybe it was a one off) Also, the free WiFi was abysmal, when you could connect (which wasn’t very often) it was terribly slow and failed to load even the simplest of sites. The shower kept alternating between cold and boiling as you showered which wasn’t good and the heated towel rail meant the bathroom was constantly boiling. All in all it could be good with some improvements but as it stands we won’t be going back. "

"Breakfast was included in price at £137.00 per night for double room & at that price you would except a good breakfast, totally disappointed!!! Cooked breakfast tasteless, slop !!! No fresh fruit at all apart from defrosted fruit berries with natural yogurt that tasted so cheap & bitter!!!! Didn’t attempt cooked breakfast but my partner did & left it due to tasting so bad !! We also had orange juice that was horrible due to being totally watered down !!!! Room was clean & comfortable & staff seen lovely ."

"Paid via hotels.com when booking yet was questioned multiple times about outstanding balance. Had 5 seperate phone calls, and was even interrupted in my room for payment. I showed proof it was paid several times and still they persist. "

"At the time of this review, the hotel is undergoing significant modernisation, and while the available rooms are awaiting work, it's great to see the investment being put in. The work importantly also doesn't disturb guests, which is reassuring. All the staff we spoke to were very kind and helpful, and the rooms, sheets and towels all nice and clean. The shower in our old room was very fiddly to use and impossible to get the right temperature, and the room was very warm, but this will likely be addressed with renovations."

"The staff were very helpful and friendly and this made us feel welcomed and nothing was too much trouble. The room was lovely and clean and is on a convenient location being close to the train station and city centre."