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"Clean hotel very good customers services very close to the beach and easy to get to old san juan. "

"Property very nice, clean ocean view room so worth it. Coffee in the room not a good quality. A nespresso machine will be great to have. "

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"Pool side and environment was amazing all 5 stars. Just I was kind of hoping for some authentic Puerto Rican food and that’s just not the kind of food that they offered there. The food was good just not what I was expecting "

"The pillows or mattress were moldy, the hot tub didnt work, the laundry product machines barely worked, the restaurants didnt take card but INSISTED on room charges and then CHARGED an additional $40 per receipt on top of TIPS. One meal of $30 had an additional surcharge of $40!!! This was never mentioned. The parking was nice, I asked for the CONDADO Hilton not Gardens so I'm disappointed in hotel swap. Puerto Rico is beautiful and will be back. "

"Paul was terrific."

"I thoroughly enjoyed the property, entertainment and food!! The room was cleaned and refreshed everyday. The hallways smelled delightful. Staff was very accommodating. My only complaint is that we found during turn down service, a mini bottle of our liquor was stolen. I didnt complain to the front desk, I just requested that we not have turn down service anymore during our stay. Other than that, I would recommend this hotel, just lock all your stuff up. "

"Staff was extremely unhelpful and uncooperative. Started screening my calls and refused to answer when I was calling inquiring receipts. Paid extra to stay in double room which was never accommodated. Staff was incredibly rude and unhelpful. No turndown service whatsoever. Do not stay here."

"I Loved the pool area and the beach area it was wonderful... But the property itself needs a little work. I Loved my room, the view was amazing! "