Lobby sitting area

Reviews of Ameriway Inn and Suites

2.5 out of 5
Ameriway Inn and Suites
898 North Van Dyke Road, Bad Axe, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 348 out of 793 reviews" "
Rating 8 - Good. 293 out of 793 reviews" "
Rating 6 - Okay. 87 out of 793 reviews" "
Rating 4 - Poor. 41 out of 793 reviews" "
Rating 2 - Terrible. 24 out of 793 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a cute, clean, and quaint hotel. Staff was nice. Plenty of room inside my room. All the receptacles seemed to be across the room and away from the beds. Would've been nice to charge my phone overnight near me.
Stayed 1 night in Apr 2024

6/10 Okay

Beth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean. Staff was friendly. One of the reasons we chose this hotel was for the hot tub and when we got there the hot tub was down for maintenance and had been for 3 months with no mention on the Expedia site.
Stayed 2 nights in Apr 2024

8/10 Good

Paul

Travelled with family
Liked: Amenities
I would have liked eggs and a meat offered for breakfast not really a waffle fan Jacuzzi was out of order 😞
Stayed 2 nights in Apr 2024
Response from Front Desk on 2 May 2024
Thank You for your feedback it is greatly appreciated. We serve continental breakfast here as we are not equip for a hot breakfast but do offer the waffle maker as something hot.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just after breakfast on our check-out morning internet service was inexplicably interrupted. Connection wasn't achieved before our ultimate checkout time,
Stayed 1 night in Apr 2024
Response from front desk on 2 May 2024
Sorry to hear that you had to experience the internet interruption along with us as well. It's very frustrating on our end as well when the provider for service is down. So I understand. Thank you for taking the time to leave a review it is greatly appreciated.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for taking your time to leave a review. We appreciate your feedback. Glad you enjoyed your stay and look forward to future stays.

10/10 Excellent

Pamila L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived very late due to weather. When I arrived, the staff addressed me by name (Note: I have never stayed at this hotel before). My check in lasted maybe 2 minutes which was excellent since I was tired. Even the staff a few hours later at checkout was excellent!!!
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for taking your time to leave a review. We appreciate your feedback. Glad you enjoyed your stay and look forward to future stays.

8/10 Good

Tobi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place close by traveling but was a nice place with a restaurant attached.
Stayed 2 nights in Jan 2024
Response from Front Desk on 6 Feb 2024
Thank you for taking the time to leave a review, we greatly appreciate you. Glad to see you had a nice stay. We look forward to future stays here at Ameriway.

6/10 Okay

Holli

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a great place to stay. But when a family emergency comes up and you have to leave past check out don’t expect to get a refund for the day your not going to be there
Stayed 2 nights in Jan 2024
Response from Front desk on 6 Feb 2024
Thank You for taking the time to leave your feedback. Unfortunately our program allows to not charge for and early check out withing a respectable time, we are able to refund for a nights stay if its after check out time the day you are leaving. However if you are booked and need to leave early and leave by check out time you are not charged. Hope all is well with your family emergency, and again thank you for taking the time to leave a review.

10/10 Excellent

Kenneth, Elgin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, pleasant staff, and great location, an oasis in a generally rural region of Michigan's "Thumb".
Stayed 1 night in Jan 2024
Response from Front Desk on 6 Feb 2024
Thank you for taking the time to leave a review. Your time and feed back is greatly appreciated. Glad you had a nice stay.

8/10 Good

Kaitlyn

Stayed 1 night in Jan 2024
Response from Front Desk on 6 Feb 2024
Thank you for taking the time to leave a rating. Your time and stay is greatly appreciated.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Feb 2024
Thank you for taking the time to leave a rating, your thoughts and opinions matter. We greatly appreciate this. Hope to see you in future stays.

10/10 Excellent

Xiaojuan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for parking
Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Feb 2024
Thank you for taking the time to leave a review. Your time and opinion matters. Hope to see you again in future stays.

8/10 Good

Emmanuel

Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Feb 2024
Thank you for your feedback as it's very much appreciated.

10/10 Excellent

Peter

Travelled with family
Liked: Amenities
Clean nice
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Feb 2024
Thank you for taking the time to leave a review your thoughts and opinions matter, We hope to see you again in future stays.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on 6 Feb 2024
Thank you for taking the time to leave a review. Your thoughts and opinion matter and we greatly appreciate you. hope to see you again in future stays her at Ameriway.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and property. Would recommend to anyone traveling
Stayed 2 nights in Nov 2023
Response from Front Desk on 1 Dec 2023
Thank You for taking your time to leave a review. We are happy you had a great stay, We greatly appreciate the feed back.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Nov 2023
Response from Front Desk on 2 Dec 2023
Thank you for taking your time to leave a review. We are happy to see you enjoyed your stay. We appreciate your feedback.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
We visit the property every year. We find it offers value for the price, staff friendly and helpful, facility very clean, attached and nearby restaurants are good. Nice breakfast. Seasonal Decorations are a nice touch.
Stayed 4 nights in Nov 2023
Response from Front Desk on 24 Nov 2023
Thank You for your dedication to the property as well as your time for leaving a review. We appreciate the feedback.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 21 Nov 2023
Thank you for taking your time to leave a review. We appreciate all feed back and happy to see you had an enjoyable stay.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, convenient place to stay. Close to everything in Bad Axe.
Stayed 3 nights in Nov 2023
Response from Front Desk on 21 Nov 2023
Thank You for taking the time to leave a review. Your feedback is appreciated.

6/10 Okay

JoEllen

Travelled with partner
Liked: Amenities
Friendly people but my bathroom there was blood on the toilet seat lid a little on the wall in the corner by the tub
Stayed 1 night in Nov 2023
Response from Front Desk on 21 Nov 2023
I'm sorry that you had this experience. If ever there is an issue with your room in future stays please let front desk know so we can address them right away. Had we known we could have made your stay more comfortable.

8/10 Good

Erinn

Travelled with partner
Liked: Cleanliness, staff & service
Nice quite place to stay. Reasonable price and friendly staff.
Response from Front Desk on 21 Nov 2023
Thank you for taking your time to leave a review. Your feed back is appreciated.

6/10 Okay

Charlotte

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on 24 Oct 2023
Thank You for taking the time to leave a review. We appreciate your feedback.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk Sunday was very helpful !
Response from Front Desk on 18 Oct 2023
Thank You for taking your time to leave a review. We greatly appreciate your feed back.

6/10 Okay

Kay

Travelled with partner
Liked: Cleanliness, staff & service
Altho the room was clean, furnishings were dated and uncomfortable. Included breakfast left something to be desired, but restaurant next door was good. Staff was friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Front Desk on 18 Oct 2023
Thank You for taking the time to leave a review. All feed back is greatly appreciated.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at the front desk was GREAT !!
Stayed 1 night in Oct 2023
Response from Front Desk on 18 Oct 2023
Thank you for taking the time to leave a review. I'm happy you had a good experience. We appreciate your feed back.

4/10 Poor

Dieter Jaehn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a reason the town is called bad axe apparently. The room smelled dirty. The wallpaper was peeling off the room in spots. I ordered 2 hamburgers from the restaurant and waited an hour for the food and didn't even get a discount as the waitress ran to another table. She just gave me the receipt, said sign it and walked away. There was hardly any breakfast. Coffee, breads and some hardboiled eggs. I would not recommed staying here.
Stayed 1 night in Oct 2023
Response from Front Desk on 18 Oct 2023
Sorry you had such horrible experience. Our breakfast is a continental breakfast, unfortunately we are not set up at our property to offer a hot breakfast. I feel you should have looked a little further into breakfast as we have our waffle maker which people love. We have fresh fruit (red apples, green apples. oranges and bananas) different breads and pastries, three options of cereal, hard boiled eggs, yogurt, many different types of oatmeal, along with tea, coffee, milk and orange juice for drinks. I'm sorry you missed all of the other options breakfast here has to offer. I will also like to apologize for the restaurant next door as we don't staff them, they are a different business along with different owners. Thank you for your review as we appreciate all feed back.

2/10 Terrible

Petra

Disliked: Cleanliness, staff & service, property conditions & facilities
Being in the travel business for 24 years and visiting more than 100 hotels globally I can tell you this is one of the worst. I wont go into the details about everything but I will say this was one of the dirtiest places I have ever stayed in.
Stayed 1 night in Sep 2023
Response from Front Desk on 20 Oct 2023
I'm sorry you had less than an enjoyable stay. I always encourage guest if they have any concern or are unhappy to please come to the desk so we can address them immediately so that your stay is enjoyable. Thank You for your feedback.

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls in room need attention. Would like hot breakfast with eggs and meat.
Stayed 1 night in Oct 2023
Response from Front Desk on 18 Oct 2023
Thank You for your feed back. We appreciate you taking the time to write a review. Sorry we are not set up to accommodate a hot breakfast at this time. Per internet reservation site as well as check in we offer a continental breakfast.

4/10 Poor

John

Business traveller
Disliked: Staff & service, room comfort
Traveling sales rep John
My understanding is they are new owners. The rates went up over $30 per room the same bad coffee there was no water this morning. Rooms are the same. They’re charging too much for this hotel. A new display in the lobby with vacation literature doesn’t justify raising the prices.
Stayed 1 night in Oct 2023
Response from Front Desk on 20 Oct 2023
I'm sorry to see you were unhappy with your stay. As we are under new ownership the rates have gone up 10-15 dollars as the cost of everything has gone up was done before the new ownership I'm sorry you were misinformed. I also was unaware of any water issues as no one had came to the desk with a concern. During any stay I strongly encourage coming to the front desk with any questions or concerns immediately so we can address them and make your stay enjoyable and as comfortable as possible. again I'm very sorry your stay was less than enjoyable, but I'm glad you noticed our vacation literature that has been there 22 years, as we try to inform guest of whats to see and enjoy in Huron County and surrounding areas as they are passing through.

8/10 Good

Mary

No elevator
Stayed 1 night in Oct 2023
Response from Front Desk on 20 Oct 2023
Thank you for taking the time to leave a review. We appreciate all feedback from our guest. Hope to see you in future stays.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 20 Oct 2023
Thank you for taking the time to leave a review. We appreciate the feed back and are happy you enjoyed your stay. We look forward to future stays with us.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
Wonderful
Stayed 2 nights in Oct 2023
Response from Front desk on 20 Oct 2023
Thank you for taking the time to leave a review. We appreciate your feed back and are happy to see you enjoyed your stay. We look forward to future stays with us.

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Oct 2023
Thank You for taking the time to leave a rating. We greatly appreciate your time and feedback.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mars on walls and in bathroom sink,
Stayed 1 night in Sep 2023
Response from Front Desk on 2 Oct 2023
Thank You for taking the time to leave a review. Your feed back is much appreciated.

6/10 Okay

Najla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff are the best. HANNA AND RIHANA were extremely helpful. Rihanna planned so many activities for both of us including dining and sightseeing around the Thumb. Provided many plans for the exploration of Bad Axe and the entire area. She included literature of the county impressing particular highlights of the area. Breakfast was average for a quick bite.
Stayed 2 nights in Sep 2023
Response from management on 29 Sept 2023
Thank you so much for the positive feed back. We greatly appreciate you taking the time to leave a review. I'm glad I was able to help in planning your travels through the thumb. Hopefully it was enjoyable.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. We even got a fireworks show before bed. How cool.
Stayed 1 night in Sep 2023
Response from Management on 29 Sept 2023
I'm happy that you had an enjoyable stay and were able to enjoy the fire works as part of our fall festival here in Bad Axe. I appreciate you taking the time to leave a review as all feed back is greatly appreciated. We look forward to future stays.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 22 Sept 2023
Thank You for taking the time to leave a review. Your time and feed back is very much appreciated.

4/10 Poor

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front desk on 18 Sept 2023
Thank You for taking the time to leave a review. We appreciate all feedback. If you have problems during your stay please contact front desk so we can make your stay more enjoyable.

8/10 Good

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some updates but overall we were satisfied with our stay.
Stayed 2 nights in Sep 2023
Response from Front Desk on 18 Sept 2023
Thank You for taking the time to leave a review. We appreciate the feed back and hope to see you in future stays.

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Clean
Stayed 2 nights in Sep 2023
Response from Front Desk on 18 Sept 2023
Thank You for taking the time to leave a review. We appreciate the feed back and hope to see you in future stays.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on 18 Sept 2023
Thank You for taking the time to leave a review. We appreciate the feed back and hope to see you in future stays.

10/10 Excellent

Carhryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 day away for early fishing charter
We had a great experience except for one customer in the restaurant area was loud and throwing the F word out there a lot was very disappointed. There were probably six waitresses and not one of them asked him to quiet down or leave. I had my younger son with me. I spoke to my son letting him know that to be a man you do not act like that Other than that everything was great!
Stayed 1 night in Sep 2023
Response from Front Desk on 18 Sept 2023
I'm sorry you had a bad experience with the restaurant. I did speak with the appropriate person about your concern. We are two different establishments, however our businesses being so close reflect often as a whole. I'm glad to hear the rest of your stay was enjoyable. We appreciate you taking time to leave a review and look forward to seeing you in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very nice property
Stayed 1 night in Sep 2023
Response from Front Desk on 18 Sept 2023
Thank You for taking the time to leave a review. We appreciate the feed back and hope to see you in future stays.

8/10 Good

Karen

Liked: Cleanliness, staff & service
Helpful staff, quiet, relaxing environment, only complaint is the uncomfortable mattress.
Stayed 1 night in Sep 2023
Response from Front Desk on 18 Sept 2023
Thank You for taking the time to leave a review. We appreciate the feed back and hope to see you in future stays.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Front Desk on 18 Sept 2023
Thank You for taking the time to leave a review. We appreciate the feed back and hope to see you in future stays.

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on 18 Sept 2023
Thank You for taking the time to leave a review. We appreciate the feed back and hope to see you in future stays.

6/10 Okay

Mary

Disliked: Cleanliness, property conditions & facilities
Disappointed 😞
There appeared to be mold all over one wall. When I questioned the desk clerk, he said it was wallpaper glue. It looked griss. The shower faucet was cracked and had a hole in it. We were there two nights, but not all the towels and washcloths we used (4) were taken; one was left. We tried to get the continental breakfast that was supposed to be provided at 10am. When asked where it was, the desk clerk stated it was gone for the morning. We need to head back to Bad Axe at the end of September, but will probably try another hotel.
Stayed 2 nights in Sep 2023
Response from Front Desk on 5 Sept 2023
Sorry to hear you are disappointed with your stay. Unfortunately there is wallpaper glue from when the company put new up in your room( hence the purple pink color) we just are not in a position to close the room during summer to tear it down and redo at the moment. We do offer continental breakfast from 6:00 am to 9:30 as stated on your check in cards. We do accommodate if there are people down still eating past that. We appreciate you taking your time to write a review and your feed back. We hope in the future you will try us again. Please during any stay address your questions or concerns with front desk as we want your stay to be comfortable and enjoyable.

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Room was clean bed was comfortable. Pillows were average. Only issue was the sink went down really slow and the group of people at the back door with beer cans everywhere and smoking pot and were quite loud.
Stayed 1 night in Sep 2023
Response from Front Desk on 18 Sept 2023
Thank You for taking the time to leave a review. We appreciate the feed back. During any stay please address any concern you have with front desk so we can make your stay more comfortable and enjoyable while your here.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 18 Sept 2023
Thank You for taking the time to leave a review. We appreciate the feed back and hope to see you in future stays.