Luxury Hotels & Resorts in Backwell from AU$110

"We have stayed at the this hotel a number of times and enjoyed our stay and the food room quality. However, this time was disappointing. On entering the room we were immediately hit with a smell of sewage, the bathroom door was closed which is odd as hotels leave them open. On opening the door the smell of sewage was shocking. There was a portable oil heater in the room which we found out later that night was because the room was ice cold at night. The curtains were hanging off the runner and didn’t close properly. The toilet didn’t flush and this probably was the reason for the stench of human poo In the room. Very disappointed with the standard and quality of the room. We love the hotel but for. £100 a night we won’t be looking to go there again "

"Reception and restaurant staff were amazing, very friendly and welcoming and they were very helpful. Only issue was that there was meant to be an ice dispenser in the laundry room but doesn’t look like there was one. Everything else was perfect"

"Perfect in everyway."

"Fridge wasn't actually cold, jammed outer window that wouldn't close so there was consistent traffic noise from being next to major road. The fan/heater unit system is ancient, full of lint / dust and very ineffective -- particularly the heater setting (not very warm and would turn off after a couple of minutes). General cleanliness not great -- hairs etc in the bathroom, dirty carpet. There was also the most annoying buzz coming from various electronics in the room and the plug system to turn off wasn't accessible. No view, literally just multiple major roads. Bedding average, mattress not comfortable (hard). TV had option to connect own device, however this did not work no matter what I did. Extractor fan in the bathroom very weak and ineffective, annoying as the only available mirror with ample light is in the bathroom -- there is a long mirror in the bedroom but too dark to use. Small, rough and thin towels -- many of which were stained."

"Excellent room. Breakfast buffet needs some upgrade. "

"Room was good. Nice and clean. But no air conditioning. The room was far far to hot "

"Room was lovely and upgrade offer ended up being a suite rather than just a garden view. Spa was great but a little tired and needing some maintenance "

"Was expecting nicer rooms based on reviews. Dated and minimal amenities. "