Apartments in Back Bay National Wildlife Refuge

"Just wish we didn’t have to go outside and walk to the other side for the kids pool"

"Parking was so small. I gave it a poor stay because we didn't get any sleep with the loud music and screaming people. We called more than 3 times about the noise and nothing was ever done. We didn't even get to use the pool as planned because they said it was being cleaned."

"Everything was great for starters/ drinks/ breakfast ,, all great!!!! And I felt like there was NO!!!! nickel and dimming us to death,, I love that!!!! I could not say anything bad about this hotel!!! "

"The online pictures of rooms were inaccurate. Furniture was old and peeling. It's obvious their not investing money in the hotel. Lastly when time to check in there's extra charges / fees that I was not aware of and had no choice but to pay once we arrived. Surprise surprise. Wasn't a fan of the 4pm check in and the 10am check out either. Staff was nice but don't believe I'll stay there again. "

"Yes and yes love it!"

"The breakfast was good, all the staff was very nice we also had a nice view of the water, but the room hard floors wasn’t cleaned they should definitely clean them a little better. Overall nice place to stay."

"We have stayed at this hotel several times on vacation. This last experience was horrible. We booked a bay front, 719 sq ft room on Expedia. However, when we arrived we were told they did not have a bay front room for the four nights we would be there. The manager gave us a bay front room the first night of our stay, but we had to move for the remaining three nights. We were moved to a much smaller room with limited bay view. We tried several times to request a bay front room even if we had to move a couple of times that week but continued to be told none were available for third party customers. The manager, Keith, was extremely rude and seemed to hate his job. We were very nice to him and everyone we spoke to about the situation there. In addition to being moved and not getting the room we paid for, the hotel was very understaffed requiring us to wait over 30 minutes to talk to front desk personnel several times and the pool area and the pool bathrooms were very dirty. The pool tables had food customers had ordered sitting out all day without being cleaned. The pool bathrooms were disgusting. Our room balcony furniture was covered in dirt that was not cleaned when we first arrived. Two afternoons we put a maid service cleaning sign out, but no one came to clean it even though I asked one of the maids to clean it that afternoon. The hotel used to be a wonderful place to stay, but it has become very dirty and is poorly run. Inside the rooms were clean."

"There were activities for all ages. Room was clean. Staff were very helpful and friendly. "

"We were only there for one night. The staff was great. Love the valet parking service. This is our 2nd time staying here. "