This house fell far below expectations set by Vacasa’s listing. I’ve been coming to Hatteras for thirty years and this was an unusually bad experience. I think it’s due to Vacasa’s total lack of understanding of the area, poor property oversight, and indifferent-to-infuriating customer service.
The home is quite run down; several screen doors and locks are broken. At one point, the water shut off completely. The kitchen sink drains slowly and we had to request a repair on a shower that didn’t drain at all.
The house was stuffy and mildew-scented and many windows had mechanisms removed to prevent opening them, so we all spent the week sneezing. We saw an unusual amount of roaches—something I’ve never experienced on Hatteras on past visits.
The rooms were ok, but it’s important to know that the third floor main bedroom is not private. It has a large skylight that anyone on the deck can look into, and there’s a strange stained glass panel set in the wall between the kitchen/dining area and the bedroom. It seems opaque but anyone walking up or down the stairs can see through it easily.
The pool is not heated, which is typical for the summer in Hatteras and usually no problem. However, it gets almost no sun throughout the day so it is frigid and mostly unusable.
The hot tub is over-treated with chemicals that left blue specks on our skin.
The decks are in dangerously poor repair, with wobbly railings and broken chairs and benches.
The kitchen is lacking some basics, like measuring cups and spoons. We bought and left oven mitts, wine openers, and other sundries, so hopefully the next guests will have a better experience.
Vacasa was hard to deal with. I did NOT get a notification when the house was ready for us. I had to call Vacasa to fix multiple problems and it never encountered anyone who could give me clear answers or timelines— they just told me they would “put in a ticket with the local crew.” I was impressed with how quickly and easily the local maintenance people helped us; that was the one bright spot.
It’s a shame that Vacasa has purchased Hatteras Realty and some other small realty businesses and seems to have a stranglehold on the area. Because they are not based locally, more houses are sure to fall into disrepair and other guests will have problems that the remote call center won’t be able to handle. I’ll miss working with the quickly disappearing local real estate companies, even though they can also be frustrating—at least I know they’re familiar with the houses and the problems that inevitably pop up with rentals. I will go out of my way to avoid Vacasa listings—but that’s getting harder to do.