Premium bedding, in-room safe, desk, laptop workspace

Reviews of Hampton Inn & Suites Austin @ The University / Capitol

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1141 out of 1578 reviews" "
Rating 8 - Good. 294 out of 1578 reviews" "
Rating 6 - Okay. 73 out of 1578 reviews" "
Rating 4 - Poor. 34 out of 1578 reviews" "
Rating 2 - Terrible. 36 out of 1578 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 1 May 2024
Hello Sara,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect score! We hope that you enjoyed your spacious room and our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. Staff was friendly, place was clean, felt safe, good parking. The ONLY complaint I had was that neither mine or my partners phone worked the entire time we were there. It would only work the moment we would leave the hotel but as soon as we walked in we would not get service. We were still able to use wifi and make calls using FB but no regular calls.
Stayed 1 night in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 29 Apr 2024
Hello Stephanie,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your honest and positive feedback! We are happy that you loved everything about our hotel!It is wonderful to hear that our friendly staff and clean hotel was to your satisfaction! We love that our self- parking was convenient for you! We apologize though that you could not make regular phone calls and wish we could have provided better service.Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 1 night in Jan 2024
Response from Rose Brown-Weeder on 24 Apr 2024
Hello Rebecca,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score! We are happy that you enjoyed our great location and friendly staff! Our entire team would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Meridith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and loved the rooms!
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 23 Apr 2024
Hello Meridith,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score! We are happy that you enjoyed our great service and spacious room! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 22 Apr 2024
Hello James,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your feedback! We are happy that your stay was fine! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 21 Apr 2024
Hello Jacqueline,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect score! We are sure that you enjoyed our complimentary hot breakfast and our spacious room! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very nice & the complementary breakfast was great!
Stayed 2 nights in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 20 Apr 2024
Hello Stephanie,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect score! We are glad that you enjoyed our complimentary hot breakfast and our wonderful staff! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

6/10 Okay

Luzheng

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
A/C noisy, mattress uncomfortable, average breakfast.
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 20 Apr 2024
Hello Luzheng,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your honest feedback. We are truly sorry that your room accommodations were not to your satisfaction. Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas and hope that we can change your experience into a positive one!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The graffiti in the lobby! Amazing
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 17 Apr 2024
Hello Brenda,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect score and hope you enjoyed your stay with us! We are glad that you enjoyed the graffiti in the lobby!Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel itself was nice. Staff was aloof and rude. When asking about parking and dining options in the area, the woman checking me in was indifferent and unhelpful, repeatingly telling me she didn't know. Although I did get two bottles of water for checking in... thanks.
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 17 Apr 2024
Hello Kevin,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your feedback and apologize that your check in experience was not to your satisfaction. We are happy though that our hotel was nice, and you hopefully enjoyed your stay with us! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Texas chili parlor next door is the best place ever to eat and drink!!
Stayed 3 nights in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 13 Apr 2024
Hi Trevor,Hampton Inn & Suites Austin @ the Capitol/University of Texas would like to thank you for your perfect 5 score and your awesome comment about Texas Chili Parlor! It is wonderful to hear that you had a positive experience at our hotel! It was a pleasure having you as our guest and we look forward to seeing you again when travel brings you back to Austin!

10/10 Excellent

Steven, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable staff, can't image friendlier or more helpful folks
Stayed 4 nights in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 12 Apr 2024
Hello Steven,Hampton Inn & Suites Austin @ the Capitol/University of Texas would like to thank you for your perfect 5 score! It is wonderful to hear that you had a positive experience with our wonderful staff! It was a pleasure having you as our guest and we look forward to seeing you again when travel brings you back to Austin!

10/10 Excellent

Cynthia, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 10 Apr 2024
Hello Cynthia,Hampton Inn & Suites Austin @ the Capitol/University of Texas would like to thank you for your perfect 5 score! It is wonderful to hear that you had a positive experience! It was a pleasure having you as our guest and we look forward to seeing you again when travel brings you back to Austin!

10/10 Excellent

Rachel

Stayed 1 night in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 28 Apr 2024
Hi Rachel,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect score! We hope that you enjoyed your spacious room and our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

8/10 Good

Jertrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel stay was good. The only problem we had was the shower. My daughter awakened to shower before checking out and there wasn't any hot water so she had to take a cold shower. Breakfast was good. I didn't like the idea of paying for parking, but I get it. There isn't any free parking downtown. We were there to see the musical Wicked, it was too far to walk...unless you were wearing sneakers, so we had to pay for parking there too. No shade towards the hotel, overall it was a good stay.
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 4 Apr 2024
Hello Jertrina,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your positive and honest feedback! Overall, our entire team is happy that you had a good stay, but apologize that your daughter didn't have hot water for her shower. I understand how inconvenient that was for her. It is very hard to find parking in Austin and we are sorry that you weren't informed about our parking fees and our location, which was a bit further to walk to your Musical.It would be our pleasure though to welcome you back when pleasure brings you back to Austin!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great to be close to Capitol and Museums
Stayed 1 night in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 4 Apr 2024
Dear Richard,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and kind words about our location! We are glad that you enjoyed your stay and look forward to seeing you again when travel brings you back to Austin, Texas!

10/10 Excellent

Veronica

Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 23 Apr 2024
Hello Veronica,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect score! We are sure that you enjoyed our complimentary hot breakfast and our spacious room! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was relaxing, inviting and I especially enjoyed breakfast. Thank you so much for the wonderful accomodations.
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 29 Mar 2024
Hello Wendy,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and your genuine feedback about your stay.! We are happy that you enjoyed our complimentary hot breakfast and your wonderful accomodations! It was a pleasure to pamper you and we look forward to seeing you again when travel brings you back to Austin, Texas!

10/10 Excellent

Marco

Travelled with partner
Liked: Amenities
I loved everything about the hotel! Very clean & the staff was really nice.
Stayed 2 nights in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 29 Mar 2024
Hello Marco,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and kind words about our friendly staff and clean hotel! We are glad that you enjoyed your stay and look forward to seeing you again when travel brings you back to Austin, Texas!

8/10 Good

Elizabeth

Stayed 2 nights in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 14 Apr 2024
Hi Elizabeth,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your feedback and hope you enjoyed your stay with us!Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

8/10 Good

Derick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere in this building was very modern. I enjoyed my stay. The balcony should have some type of furniture to sit and enjoy the scenery. There was a significant amount of homeless people walking around.
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 25 Mar 2024
Dear Derick,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your positive feedback and we are happy that you enjoyed your stay with us! I understand your concern for not having furniture on the patio and will pass this on to our upper management team. Our entire team cares about their guests and hope that we can exceed your expectations on your next trip to Austin! It would be our pleasure to welcome you back when travel brings you back to our lovely Hampton Inn & Suites!

10/10 Excellent

Priscilla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and great breakfast
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder on 24 Mar 2024
Dear Priscilla,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and your kind words about our popular complimentary hot breakfast and our great service! We look forward to seeing you again when travel brings you back to Austin, Texas!

10/10 Excellent

SONGTAO

Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility is good.
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 23 Mar 2024
Dear Songtao,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and your kind words about our good accessibility! We hope that our friendly staff took good care of you and you enjoyed our complimentary hot breakfast! We look forward to seeing you again when travel brings you back to Austin, Texas!

6/10 Okay

Jenny

Travelled with group
It was clean,
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 22 Mar 2024
Dear Jenny,Hampton Inn & Suites Austin @ the Capitol is truly sorry that you didn't enjoy your stay with us and wished we could have turned your negative experience into a positive one. Our front desk team would have gladly taken care of you with any issues that you might have experienced, but it makes us happy to know that our hotel was clean! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin!

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities. The hot breakfast is super good with varieties and plenty of fruits. The staff is helpful and friendly. Beat location next UT and other attractions. Parking in the underground garage for extra fees.
Stayed 4 nights in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 20 Mar 2024
Hello Nan,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and your awesome words about our hotel and great location! We are happy our friendly staff took good care of you and you enjoyed our complimentary hot breakfast! We look forward to seeing you again when travel brings you back to Austin, Texas!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and safe.
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 17 Mar 2024
Dear Richard,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and your kind words about our convenient and safe rooms! We look forward to seeing you again when travel brings you back to Austin, Texas!

10/10 Excellent

Susie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean rooms. Definitely staying here again.
Stayed 2 nights in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 17 Mar 2024
Dear Susie,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and your kind words about our clean rooms and very friendly staff! We look forward to seeing you again when travel brings you back to Austin, Texas!

4/10 Poor

juan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 17 Mar 2024
Hello Juan,Hampton Inn & Suites Austin @ the Capitol is truly sorry that you didn't enjoy your stay with us and wished we could have turned your negative experience into a positive one. Our front desk team would have gladly taken care of you with any issues that you might have experienced. Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin!

6/10 Okay

Jorge

Travelled with family
Liked: Staff & service
The shower was duty and had hair everywhere and the bottom part of the sink next to the entrance door of the room was expose. I have some pictures if you all want to see them.. was expecting a bit more from this property.
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 15 Mar 2024
Hello Jorge,Hampton Inn & Suites Austin @ the Capitol is truly sorry that you didn't enjoy your stay with us and that you were not satisfied with the cleanliness of your room. We have informed housekeeping but wished we could have turned your negative experience into a positive one. Our front desk team would have gladly taken care of you during your stay with any issues that took place. Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin!

8/10 Good

Ijeoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 16 Mar 2024
Hello Ijeoma,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your feedback and hope that you enjoyed your stay with us! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin!

2/10 Terrible

SUSHIL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1cstar for cost
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 14 Mar 2024
Hello Sushil,Hampton Inn & Suites Austin @ the Capitol is truly sorry that you didn't enjoy your stay with us and that you were not satisfied with your room accommodations. We wish we could have turned your negative experience into a positive one. Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin!

10/10 Excellent

Tina

Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 29 Mar 2024
Hi Tina,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score! We are glad that you enjoyed your stay and look forward to seeing you again when travel brings you back to Austin, Texas!

8/10 Good

Luis E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice /clean
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 3 Mar 2024
Dear Luis.Hampton Inn & Suites Austin @ the Capitol would like to thank you for your high score and your kind words about our clean hotel! We hope that you enjoyed our complimentary hot breakfast and great location, which is close to the University of Texas! It was a pleasure having you as our guest and we look forward to seeing you again when travel brings you back to Austin!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 3 Mar 2024
Hello Debra,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score! We hope that you enjoyed our complimentary hot breakfast and your spacious room with high ceilings! Our great location, which is close to the University of Texas was hopefully convenient for you!! It was a pleasure having you as our guest and we look forward to seeing you again when travel brings you back to Austin!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and fairly close to venues.
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 3 Mar 2024
Hello Jeff,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score and your kind words about our nice hotel! We hope that you enjoyed our complimentary hot breakfast and great location, which is definitely close to venues and the University of Texas! It was a pleasure having you as our guest and we look forward to seeing you again when travel brings you back to Austin!

6/10 Okay

Andres

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Our room had a horrible smell all the time , it was coming from the bathroom, it was a sewer smell
Stayed 1 night in Feb 2024
Response from Rose Brown-Weeder, Guest Service Manager on 2 Mar 2024
Hello Andres,Hampton Inn & Suites Austin @ the Capitol is truly sorry for the inconvenience that was caused during your stay. We are grateful for your honest feedback and will address the issues as soon as possible. I can imagine how disturbing the odor was and wish I could have turned your negative experience into a positive one. We would love the opportunity to take care of you again when travel brings you back to Austin!

4/10 Poor

David, Fairview

Liked: Cleanliness
Disliked: Property conditions & facilities
I stayed 3 nights and did not have hot water any of the mornings. I alerted the hotel front desk to this each morning. I was very disappointed and will likely choose another hotel next month.
Stayed 3 nights in Feb 2024
Response from Rose Brown-Weeder, Guest Service Manager on 2 Mar 2024
Hello David,Hampton Inn & Suites would like to thank you for your honest feedback about your stay. We apologize that your hot water was not working properly to take hot showers and realize how disturbing this was for you. I have mentioned the hot water issues to maintenance and hope that we can resolve the issues in a timely manner. Our entire team still hopes that you will give us another chance to exceed your expectations! I will personally ensure that your room is to your satisfaction when you return to Austin!

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my room and the view was incredible! Friday night I couldn’t get ahold of anyone that worked there. Saturday was amazing! Easy to get to the UT campus and the capital!
Stayed 2 nights in Feb 2024
Response from Rose Brown-Weeder, Guest Service Manager on 26 Feb 2024
Hello Amanda,Hampton Inn & Suites Austin @ the Capitol and close to the University of Texas would like to thank you for your perfect score and for your honest and enjoyable feedback! We apologize that it was hard to reach the front desk on Friday but truly happy that your Saturday was amazing! It is nice to hear that you had a great time and enjoyed your beautiful room with an incredible view! It would be our pleasure to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Shenee Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Went to a concert at Bass Hall. Checked out Rainey street. All super close. Breakfast was good and the rooms were very clean. Seemed newly renovated but with the original building bones. Walls were thick, we didn’t hear a thing! I loved the hard flooring in the rooms; eliminates hotel carpet smells and you know they can sanitize them in between guests. 10/10!
Stayed 2 nights in Jan 2024
Response from Rose Brown-Weeder, Guest Service Manager on 25 Feb 2024
Dear Shenee Marie,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score and your kind words about our convenient location to Rainey Street, comfortable and clean rooms with hard flooring, and last but not least, our complimentary hot breakfast! We appreciate that you mentioned how quiet our room was and the interior of the room! We love your 10/10 and are certain that you enjoyed your stay with us! It would be our pleasure to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Alexandre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place overall. The street down is a bit noisy though
Stayed 3 nights in Feb 2024
Response from Rose Brown-Weeder, Guest Service Manager on 25 Feb 2024
Hello Alexandre,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score and for your honest feedback! It is nice to hear that you had a great time and enjoyed your stay with us! We are sorry though that the outside noise was distracting.It would be our pleasure to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Leonard

Stayed 1 night in Feb 2024
Response from Rose Brown-Weeder, Guest Service Manager on 20 Mar 2024
Hello Leonard,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score! We are happy that you enjoyed your stay and look forward to seeing you again when travel brings you back to Austin, Texas!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient to UT campus! Clean and nice atmosphere.
Stayed 1 night in Feb 2024
Response from Rose Brown-Weeder, Guest Service Manager on 21 Feb 2024
Dear Jennifer,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score and your kind words about our convenient location to UT and clean hotel! We appreciate that you mentioned our friendly staff and are certain that you enjoyed your stay with us! It would be our pleasure to take care of you again when travel brings you back to Austin, Texas

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best priced hotel in downtown Austin. Not over the top but very clean and friendly staff
Stayed 2 nights in Feb 2024
Response from Rose Brown-Weeder, Guest Service Manager on 19 Feb 2024
Dear Stephen,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score and your kind words about our best priced and clean hotel! We appreciate that you mentioned our friendly staff and are certain that you enjoyed your stay with us!It would be our pleasure to take care of you again when travel brings you back to Austin, Texas

10/10 Excellent

Viviana

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stays at this hotel when I travel to Austin ! The staff are so polite and professional ! I loved the TV details as you walk in welcoming you with my name. Very good breakfast also! The city views are amazing !
Stayed 1 night in Dec 2023
Response from Rose Brown-Weeder, Guest Service Manager on 13 Feb 2024
Hello Viviana,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score and your amazing words about your stay and amazing staff! We are delighted to hear that you enjoyed your spacious room with a great view and our complimentary hot breakfast! I love the TV details myself, as it does give you that personal touch!It is nice to hear that you always choose our Hampton Inn for your getaways and look forward to seeing you again when travel brings you back to Austin!

10/10 Excellent

Fernando Salas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Feb 2024
Response from Rose Brown-Weeder on 13 Feb 2024
Hello Fernando,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score and your kind words! We are certain that you enjoyed your stay and look forward to seeing you again when travel brings you back to Austin, Texas

10/10 Excellent

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and sweet staff!
Stayed 1 night in Feb 2024
Response from Rose Brown Weeder, Guest Service Manager on 11 Feb 2024
Hello Lucas,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score and "sweet" words about our amazing staff! We are certain that you enjoyed your stay and look forward to seeing you again when travel brings you back to Austin, Texas

4/10 Poor

ERNESTO

Disliked: Cleanliness, staff & service
Did not have an enjoyable experience. My family stayed for two days and within that period we did not receive any housekeeping services. We had to ask for toiletries instead of having them brought up to us.
Stayed 2 nights in Feb 2024
Response from Rose Brown Weeder, Guest Service Manager on 11 Feb 2024
Dear Ernesto,Hampton Inn & Suites @ the Capitol would like to thank you for your feedback. We apologize that you were not informed that housekeeping services are only every second day. We sincerely hope that you still enjoyed your stay! Our entire team would like to have the opportunity to take care of you again when travel brings you back to Austin!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rose Brown-Weeder on 10 Feb 2024
Hello Brian,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score! We are certain that you enjoyed your stay and look forward to seeing you again when travel brings you back to Austin, Texas

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to activities. What I didn’t like= the parking fee.
Stayed 2 nights in Feb 2024
Response from Rose Brown-Weeder, Guest Service Manager on 6 Feb 2024
Hello Jerry,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score and feedback!I am sorry that you were not informed of our parking fees, but certain that you enjoyed your stay with us! Our entire team is looking forward to hosting you again when travel brings you back to Austin, Texas!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good for a downtown Austin property. If you can overlook the homeless and crappy Democratic policies of the City itself - this is one of the safer places to stay.
Stayed 2 nights in Feb 2024
Response from Rose Brown-Weeder, Guest Service Manager on 5 Feb 2024
Hello Stephen,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score and your honest feedback about our safe location! We are thrilled that you enjoyed your stay and look forward to seeing you again when travel brings you back to Austin, Texas