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Reviews of Hampton Inn & Suites Austin @ The University / Capitol

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1145 out of 1582 reviews" "
Rating 8 - Good. 292 out of 1582 reviews" "
Rating 6 - Okay. 75 out of 1582 reviews" "
Rating 4 - Poor. 34 out of 1582 reviews" "
Rating 2 - Terrible. 36 out of 1582 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Felt very safe and homey
Stayed 1 night in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 21 May 2024
Hello Alexis,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score! We are sure that you enjoyed your spacious room with high ceilings and our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas! We hope to see you soon!

10/10 Excellent

Al

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Rose Brown-Weeder, Guest Service Manager on 20 May 2024
Hello Al,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score! We are sure that you enjoyed your spacious room with high ceilings and our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas! We hope to see you soon!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Rose Brown-Weeder, Guest Service Manager on 18 May 2024
Hello Barbara,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score! We are sure that you enjoyed your spacious room with high ceilings and our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin,

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to where we were going
Stayed 1 night in May 2024
Response from Rose Brown-Weeder, Guest Service Manager on 14 May 2024
Hi Kelly,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score and your positive feedback about our convenient location! We are sure that you enjoyed your spacious room with high ceilings and our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice large rooms. Didn’t like, only one attendant at front desk for check in,while there was a long line of customers trying to check in Parking underground is extremely tight and dangerous especially making a turn past the gate.
Stayed 1 night in May 2024
Response from Rose Brown-Weeder, Guest Service Manager on 12 May 2024
Dear Jorge,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your feedback. We are sorry that your check in experience was not completely to your satisfaction and that parking was inconvenient for you. We are happy that you enjoyed your spacious room and hopefully our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the best hotel I’ve been in. Extremely clean, the bed is so comfortable, the view is gorgeous. The staff was extremely friendly too.
Stayed 3 nights in May 2024
Response from Victor A on 9 May 2024
Hello Samantha and thank you for your recent stay at the Hampton Inn & Suites University/Capitol. We are so glad to read your kind review and how you like our clean rooms, our comfortable beds and our gorgeous views. We hope to have you back on your next trip to Austin Texas!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Need to raise the stone barriers out front and paint them. Very hard to see with a large truck, plus parking is very tight.
Stayed 2 nights in May 2024
Response from Rose Brown-Weeder, Guest Service Manager on 8 May 2024
Dear Joseph,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score and your honest feedback about your parking experience. We apologize that it was difficult for you to park, but hope that you enjoyed the rest of your stay! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas

10/10 Excellent

Edwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 8 May 2024
Hello Edwin,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score! We hope that you enjoyed your spacious room with high ceilings and our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so accommodating and helpful. Breakfast was standard and rooms were pretty average. Location to university and some restaurants made walking around easy. Great location to getting to events at Moody Center.
Stayed 2 nights in May 2024
Response from Rose Brown Weeder, Guest Service Manager on 7 May 2024
Hello Sarah,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score and your kind words about your pleasurable stay! We hope that you enjoyed your spacious room with high ceilings and our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Best Hotel
Stayed 1 night in May 2024
Response from Rose Brown Weeder, Guest Service Manager on 7 May 2024
Dear Caroline,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score and your awesome words about ourBEST HOTEL! We hope that you enjoyed your spacious room with high ceilings and our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Melissa C

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasurable stay.
Stayed 1 night in May 2024
Response from Rose Brown-Weeder on 6 May 2024
Hello Melissa,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score and your kind words about your pleasurable stay! We hope that you enjoyed your spacious room with high ceilings and our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area and convenient to where we needed to be.
Stayed 1 night in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 5 May 2024
Hi Stephanie,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score and your beautiful words! We hope that you enjoyed your spacious room with high ceilings and our complimentary hot breakfast! I'm glad that our location was convenient for your needs! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas

10/10 Excellent

Sara

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 1 May 2024
Hello Sara,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect score! We hope that you enjoyed your spacious room and our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. Staff was friendly, place was clean, felt safe, good parking. The ONLY complaint I had was that neither mine or my partners phone worked the entire time we were there. It would only work the moment we would leave the hotel but as soon as we walked in we would not get service. We were still able to use wifi and make calls using FB but no regular calls.
Stayed 1 night in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 29 Apr 2024
Hello Stephanie,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your honest and positive feedback! We are happy that you loved everything about our hotel!It is wonderful to hear that our friendly staff and clean hotel was to your satisfaction! We love that our self- parking was convenient for you! We apologize though that you could not make regular phone calls and wish we could have provided better service.Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 1 night in Jan 2024
Response from Rose Brown-Weeder on 24 Apr 2024
Hello Rebecca,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score! We are happy that you enjoyed our great location and friendly staff! Our entire team would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Meridith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and loved the rooms!
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 23 Apr 2024
Hello Meridith,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score! We are happy that you enjoyed our great service and spacious room! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 22 Apr 2024
Hello James,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your feedback! We are happy that your stay was fine! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 21 Apr 2024
Hello Jacqueline,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect score! We are sure that you enjoyed our complimentary hot breakfast and our spacious room! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very nice & the complementary breakfast was great!
Stayed 2 nights in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 20 Apr 2024
Hello Stephanie,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect score! We are glad that you enjoyed our complimentary hot breakfast and our wonderful staff! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

6/10 Okay

Luzheng

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
A/C noisy, mattress uncomfortable, average breakfast.
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 20 Apr 2024
Hello Luzheng,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your honest feedback. We are truly sorry that your room accommodations were not to your satisfaction. Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas and hope that we can change your experience into a positive one!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The graffiti in the lobby! Amazing
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 17 Apr 2024
Hello Brenda,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect score and hope you enjoyed your stay with us! We are glad that you enjoyed the graffiti in the lobby!Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel itself was nice. Staff was aloof and rude. When asking about parking and dining options in the area, the woman checking me in was indifferent and unhelpful, repeatingly telling me she didn't know. Although I did get two bottles of water for checking in... thanks.
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 17 Apr 2024
Hello Kevin,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your feedback and apologize that your check in experience was not to your satisfaction. We are happy though that our hotel was nice, and you hopefully enjoyed your stay with us! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Colleen

Stayed 3 nights in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 6 May 2024
Hello Colleen,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score! We hope that you enjoyed your spacious room with high ceilings and our complimentary hot breakfast!I hope that our location was convenient for your needs! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Donald

Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 5 May 2024
Hi Donald,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect 5 score! We hope that you enjoyed your spacious room with high ceilings and our complimentary hot breakfast! I hope that our location was convenient for your needs! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas

10/10 Excellent

trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Texas chili parlor next door is the best place ever to eat and drink!!
Stayed 3 nights in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 13 Apr 2024
Hi Trevor,Hampton Inn & Suites Austin @ the Capitol/University of Texas would like to thank you for your perfect 5 score and your awesome comment about Texas Chili Parlor! It is wonderful to hear that you had a positive experience at our hotel! It was a pleasure having you as our guest and we look forward to seeing you again when travel brings you back to Austin!

10/10 Excellent

Steven, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable staff, can't image friendlier or more helpful folks
Stayed 4 nights in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 12 Apr 2024
Hello Steven,Hampton Inn & Suites Austin @ the Capitol/University of Texas would like to thank you for your perfect 5 score! It is wonderful to hear that you had a positive experience with our wonderful staff! It was a pleasure having you as our guest and we look forward to seeing you again when travel brings you back to Austin!

10/10 Excellent

Cynthia, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rose Brown Weeder, Guest Service Manager on 10 Apr 2024
Hello Cynthia,Hampton Inn & Suites Austin @ the Capitol/University of Texas would like to thank you for your perfect 5 score! It is wonderful to hear that you had a positive experience! It was a pleasure having you as our guest and we look forward to seeing you again when travel brings you back to Austin!

10/10 Excellent

Rachel

Stayed 1 night in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 28 Apr 2024
Hi Rachel,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect score! We hope that you enjoyed your spacious room and our complimentary hot breakfast! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

8/10 Good

Jertrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel stay was good. The only problem we had was the shower. My daughter awakened to shower before checking out and there wasn't any hot water so she had to take a cold shower. Breakfast was good. I didn't like the idea of paying for parking, but I get it. There isn't any free parking downtown. We were there to see the musical Wicked, it was too far to walk...unless you were wearing sneakers, so we had to pay for parking there too. No shade towards the hotel, overall it was a good stay.
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 4 Apr 2024
Hello Jertrina,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your positive and honest feedback! Overall, our entire team is happy that you had a good stay, but apologize that your daughter didn't have hot water for her shower. I understand how inconvenient that was for her. It is very hard to find parking in Austin and we are sorry that you weren't informed about our parking fees and our location, which was a bit further to walk to your Musical.It would be our pleasure though to welcome you back when pleasure brings you back to Austin!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great to be close to Capitol and Museums
Stayed 1 night in Apr 2024
Response from Rose Brown-Weeder, Guest Service Manager on 4 Apr 2024
Dear Richard,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and kind words about our location! We are glad that you enjoyed your stay and look forward to seeing you again when travel brings you back to Austin, Texas!

10/10 Excellent

Veronica

Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 23 Apr 2024
Hello Veronica,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your perfect score! We are sure that you enjoyed our complimentary hot breakfast and our spacious room! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was relaxing, inviting and I especially enjoyed breakfast. Thank you so much for the wonderful accomodations.
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 29 Mar 2024
Hello Wendy,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and your genuine feedback about your stay.! We are happy that you enjoyed our complimentary hot breakfast and your wonderful accomodations! It was a pleasure to pamper you and we look forward to seeing you again when travel brings you back to Austin, Texas!

10/10 Excellent

Marco

Travelled with partner
Liked: Amenities
I loved everything about the hotel! Very clean & the staff was really nice.
Stayed 2 nights in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 29 Mar 2024
Hello Marco,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and kind words about our friendly staff and clean hotel! We are glad that you enjoyed your stay and look forward to seeing you again when travel brings you back to Austin, Texas!

8/10 Good

Elizabeth

Stayed 2 nights in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 14 Apr 2024
Hi Elizabeth,Hampton Inn & Suites Austin @ the Capitol and the University of Texas would like to thank you for your feedback and hope you enjoyed your stay with us!Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin, Texas!

8/10 Good

Derick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere in this building was very modern. I enjoyed my stay. The balcony should have some type of furniture to sit and enjoy the scenery. There was a significant amount of homeless people walking around.
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 25 Mar 2024
Dear Derick,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your positive feedback and we are happy that you enjoyed your stay with us! I understand your concern for not having furniture on the patio and will pass this on to our upper management team. Our entire team cares about their guests and hope that we can exceed your expectations on your next trip to Austin! It would be our pleasure to welcome you back when travel brings you back to our lovely Hampton Inn & Suites!

10/10 Excellent

Priscilla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and great breakfast
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder on 24 Mar 2024
Dear Priscilla,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and your kind words about our popular complimentary hot breakfast and our great service! We look forward to seeing you again when travel brings you back to Austin, Texas!

10/10 Excellent

SONGTAO

Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility is good.
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 23 Mar 2024
Dear Songtao,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and your kind words about our good accessibility! We hope that our friendly staff took good care of you and you enjoyed our complimentary hot breakfast! We look forward to seeing you again when travel brings you back to Austin, Texas!

6/10 Okay

Jenny

Travelled with group
It was clean,
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 22 Mar 2024
Dear Jenny,Hampton Inn & Suites Austin @ the Capitol is truly sorry that you didn't enjoy your stay with us and wished we could have turned your negative experience into a positive one. Our front desk team would have gladly taken care of you with any issues that you might have experienced, but it makes us happy to know that our hotel was clean! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin!

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities. The hot breakfast is super good with varieties and plenty of fruits. The staff is helpful and friendly. Beat location next UT and other attractions. Parking in the underground garage for extra fees.
Stayed 4 nights in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 20 Mar 2024
Hello Nan,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and your awesome words about our hotel and great location! We are happy our friendly staff took good care of you and you enjoyed our complimentary hot breakfast! We look forward to seeing you again when travel brings you back to Austin, Texas!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and safe.
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 17 Mar 2024
Dear Richard,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and your kind words about our convenient and safe rooms! We look forward to seeing you again when travel brings you back to Austin, Texas!

10/10 Excellent

Susie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean rooms. Definitely staying here again.
Stayed 2 nights in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 17 Mar 2024
Dear Susie,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score and your kind words about our clean rooms and very friendly staff! We look forward to seeing you again when travel brings you back to Austin, Texas!

4/10 Poor

juan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 17 Mar 2024
Hello Juan,Hampton Inn & Suites Austin @ the Capitol is truly sorry that you didn't enjoy your stay with us and wished we could have turned your negative experience into a positive one. Our front desk team would have gladly taken care of you with any issues that you might have experienced. Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin!

6/10 Okay

Jorge

Travelled with family
Liked: Staff & service
The shower was duty and had hair everywhere and the bottom part of the sink next to the entrance door of the room was expose. I have some pictures if you all want to see them.. was expecting a bit more from this property.
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 15 Mar 2024
Hello Jorge,Hampton Inn & Suites Austin @ the Capitol is truly sorry that you didn't enjoy your stay with us and that you were not satisfied with the cleanliness of your room. We have informed housekeeping but wished we could have turned your negative experience into a positive one. Our front desk team would have gladly taken care of you during your stay with any issues that took place. Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin!

8/10 Good

Ijeoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 16 Mar 2024
Hello Ijeoma,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your feedback and hope that you enjoyed your stay with us! Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin!

2/10 Terrible

SUSHIL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1cstar for cost
Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 14 Mar 2024
Hello Sushil,Hampton Inn & Suites Austin @ the Capitol is truly sorry that you didn't enjoy your stay with us and that you were not satisfied with your room accommodations. We wish we could have turned your negative experience into a positive one. Our entire staff would love the opportunity to take care of you again when travel brings you back to Austin!

10/10 Excellent

Tina

Stayed 1 night in Mar 2024
Response from Rose Brown-Weeder, Guest Service Manager on 29 Mar 2024
Hi Tina,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect 5/5 score! We are glad that you enjoyed your stay and look forward to seeing you again when travel brings you back to Austin, Texas!

8/10 Good

Luis E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice /clean
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 3 Mar 2024
Dear Luis.Hampton Inn & Suites Austin @ the Capitol would like to thank you for your high score and your kind words about our clean hotel! We hope that you enjoyed our complimentary hot breakfast and great location, which is close to the University of Texas! It was a pleasure having you as our guest and we look forward to seeing you again when travel brings you back to Austin!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 3 Mar 2024
Hello Debra,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score! We hope that you enjoyed our complimentary hot breakfast and your spacious room with high ceilings! Our great location, which is close to the University of Texas was hopefully convenient for you!! It was a pleasure having you as our guest and we look forward to seeing you again when travel brings you back to Austin!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and fairly close to venues.
Stayed 1 night in Mar 2024
Response from Rose Brown Weeder, Guest Service Manager on 3 Mar 2024
Hello Jeff,Hampton Inn & Suites Austin @ the Capitol would like to thank you for your perfect score and your kind words about our nice hotel! We hope that you enjoyed our complimentary hot breakfast and great location, which is definitely close to venues and the University of Texas! It was a pleasure having you as our guest and we look forward to seeing you again when travel brings you back to Austin!

6/10 Okay

Andres

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Our room had a horrible smell all the time , it was coming from the bathroom, it was a sewer smell
Stayed 1 night in Feb 2024
Response from Rose Brown-Weeder, Guest Service Manager on 2 Mar 2024
Hello Andres,Hampton Inn & Suites Austin @ the Capitol is truly sorry for the inconvenience that was caused during your stay. We are grateful for your honest feedback and will address the issues as soon as possible. I can imagine how disturbing the odor was and wish I could have turned your negative experience into a positive one. We would love the opportunity to take care of you again when travel brings you back to Austin!