Minibar, in-room safe, laptop workspace, blackout curtains

Reviews of Imagine Beach Road

3.5 out of 5
Imagine Beach Road
31 Beach Rd, Auckland, Auckland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 468 out of 662 reviews" "
Rating 8 - Good. 152 out of 662 reviews" "
Rating 6 - Okay. 24 out of 662 reviews" "
Rating 4 - Poor. 9 out of 662 reviews" "
Rating 2 - Terrible. 9 out of 662 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brennan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic value for the room! Blackout curtains are fantastic for helping to sleep during daylight or for a cinema like experience with Netflix (cast or hdmi to TV). Although the TV (4K 30 FPS) seemed to have poor audio quality (so I used the speakers of my own device instead), no issues with wifi either. Room was quiet, I did not hear my neighbors like other hotels I've been to. You can hear noise from outside the door, but when I left the room I could not hear my show playing. The door was rather thick and and a tad heavy. Only noise I initially had trouble with for sleeping was coming from the vents inside the room? (just above the TV for me) A humming sort of sound that I didn't notice at all while I had the TV on. There are no windows you can open, so I think that vent operating is unavoidable. Bring earbuds like calmer or loops if you need to block it out. The room felt spacious, comfortable bed and pillows, desks with 3 seats along the window side. A full length mirror on the wall in the corner. The usual kitchen amenities with most items below the tabletop cabinets including a fridge behind a wooden panel. Power points were ample. I was very happy with availability around the room, each side of the bed also had their own. Some have USB-A ports as well. Lighting was also brilliant. While no individual dimming controls, you have quite a few lights with convenient switch access to adjust to your liking. Bathroom was big and gorgeous, basin large, massive mirror.
Stayed 1 night in Apr 2024

6/10 Okay

Gigi

Travelled with partner
Liked: Staff & service, property conditions & facilities
it’s a very nice place very clean but didn’t like that they take 150 to put on hold. didn’t know they were gonna do that and that messed with stuff we had booked.
Stayed 1 night in Apr 2024
Response from Kind Regards, Imagine Team on 27 Apr 2024
Hello Gigi,Thank you for your feedback on your recent stay. We are delighted to hear that you had a good experience with room and service. It is our hotel policy to hold security of 150 as a bond which we refund after your checkout. Please note the security bond was a hold and not an actual charge and therefore, it can also show up differently on your statement. However, it will always be listed under our property name.We eagerly anticipate the opportunity to welcome you back in the future.

10/10 Excellent

Anett S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from AG on 23 Apr 2024
Dear Anett,Thank you for rating your experience at Imagine Hotel with 5/5. We're thrilled to hear that you had an excellent stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future!Best Regards,Team Imagine

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly staff. Received upgrade but rooms look out over back of buildings and mess. Windows dirty
Stayed 2 nights in Apr 2024
Response from Kind Regards, Imagine Team on 22 Apr 2024
Hello Catherine,Thank you for your feedback. We are happy that you liked the service and clean ambience. We value your feedbacks and we will note it for further improvement. We hope to see you again in future.

10/10 Excellent

Sukh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Regards, Imagine Team on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Li Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no restaurant in the hotel for dining, but there is Gloria Jeans Coffees across the street, which has many choices for coffee and brunch.
Stayed 2 nights in Apr 2024
Response from AG on 21 Apr 2024
Dear Li Ling,Thank you for sharing your feedback about your recent stay at Imagine Hotel. We appreciate your positive comments about our convenient location near Gloria Jeans Coffees, offering a variety of choices for coffee and brunch. We strive to provide options that enhance our guests' experiences, and we're delighted that you found this aspect enjoyable during your visit.We hope to welcome you back for another pleasant stay in the future!Best Regards,Team Imagine

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay there again. Staff were so helpful and accommodating.
Stayed 2 nights in Apr 2024
Response from AG on 18 Apr 2024
Dear Kim,Thank you for sharing your positive experience! We're delighted to hear that our staff's helpfulness and accommodation made your stay enjoyable. We look forward to welcoming you back on your next visit. If there's anything more we can do to enhance your stay, please let us know.Best Regards,Team Imagine

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Spotlessly clean and smells beautiful! Great location for Spark Arena. Short walk to Queen Street. Great hotel!! Looking forward to staying again soon.
Stayed 1 night in Apr 2024
Response from ak on 17 Apr 2024
Dear Joanne, Thank you for taking the time to rate us positively and share your feedback. We're thrilled that your stay with us was enjoyable. We're eagerly looking forward to welcoming you back in the future.Best regards,The Team at Imagine Beach Road Auckland

10/10 Excellent

Silvia

Travelled with partner
Liked: Property conditions & facilities
Perfect spot for easy access to the train station, queen street and lots of eateries super-near by.
Stayed 2 nights in Apr 2024
Response from ak on 14 Apr 2024
Dear Silvia, Thank you for your excellent rating and feedback. We're thrilled that you had such a wonderful experience during your stay with us. We're looking forward to the chance to host you again in the future.Best Regards,Team Imagine Beach Road Auckland

10/10 Excellent

Jenny, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and spacious room, friendly staff, and convenient location.
Stayed 2 nights in Apr 2024
Response from ak on 14 Apr 2024
Dear Jenny, We appreciate your positive feedback and review. It's wonderful to hear that you enjoyed your stay with us. We look forward to the chance of welcoming you back in the future.Best regards,The Team at Imagine Beach Road Auckland

10/10 Excellent

Paula

Liked: Staff & service, property conditions & facilities
Staff was good. Some were very good. Some were ok. The hotel was great. Beautiful. Liked location. Clean. The inside duvet needed to be cleaned. But overall I would give it a 9 out of 10.
Stayed 3 nights in Apr 2024
Response from ak on 12 Apr 2024
Dear Paula, We appreciate your positive rating and review. It's wonderful to hear that you had a fantastic experience during your stay at our property. We are eagerly looking forward to the chance to welcome you back in the future.Best regards,The Team at Imagine Beach Road Auckland

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to navigate and the property is always clean and tidy
Stayed 3 nights in Apr 2024
Response from ak on 12 Apr 2024
Dear Jason, We appreciate your positive rating and feedback. It's wonderful to hear that you had a fantastic experience during your stay with us. We look forward to the chance of welcoming you back again in the future.Best regards,The Team at Imagine Beach Road Auckland

8/10 Good

Ned, Rockville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Asian foods in the immediate neighborhood.
Stayed 1 night in Apr 2024
Response from team imagine on 10 Apr 2024
Dear Ned, Thank you for your excellent rating and feedback. We're thrilled to know you had a wonderful experience during your stay with us. We look forward to the chance to host you again in the future.Best regards,The Team at Imagine Beach Road Auckland

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 5 nights in Mar 2024
Response from AG on 9 Apr 2024
Dear Samantha,Thank you for your review and for choosing our hotel. We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again in the future for another pleasant experience.Best Regards,Team Imagine

10/10 Excellent

Tristan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, loved it! Felt like home
Stayed 4 nights in Apr 2024
Response from ag on 10 Apr 2024
Dear Tristan,Thank you for your kind words and for choosing to stay with us. We're delighted to hear that you felt at home during your time here. Your comfort and satisfaction are our top priorities, and we're glad we could provide you with a great experience.We look forward to welcoming you back for another wonderful stay in the future.Best Regards,Team Imagine

10/10 Excellent

Kian

Stayed 1 night in Apr 2024
Response from Kind Regards, Imagine Team on 27 Apr 2024
Hello Kian,Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Viliami

Stayed 1 night in Mar 2024
Response from Kind Regards, Imagine Team at Auckland on 7 Apr 2024
Hello Viliami,Thank you for taking the time to rate us. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing place to stay…beautiful clean room with refrigerator and microwave. The staff were friendly and very helpful.
Stayed 2 nights in Mar 2024
Response from Best Regards, Imagine Team on 2 Apr 2024
Kia Ora Bruce,Thank you for choosing Imagine Auckland for your recent stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcome you back in the near future.

10/10 Excellent

CINTYA

Travelled with partner
Excellent stay, great facilities, convenient and quiet location. Second time I stay there, didn’t disappoint. Staff are friendly and helpful. Will definitely stay again.
Stayed 3 nights in Mar 2024
Response from team Imagine on 1 Apr 2024
Dear Cintya , Thank you for your excellent rating and feedback. We're thrilled to know that your stay at our establishment was enjoyable for you. We eagerly look forward to the chance to welcome you back in the future.Warm regards,The Team at Imagine Beach Road Auckland

10/10 Excellent

WIESLAW, Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was ok
Stayed 3 nights in Mar 2024
Response from AG on 30 Mar 2024
Dear Wieslaw,Thank you for taking the time to share your feedback about your stay. We appreciate your comments and are glad to hear that you found your experience to be satisfactory.We strive to provide excellent service and accommodations, and we hope to have the opportunity to welcome you back for an even better stay in the future.Best Regards, Team Imagine.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location for being in Auckland. Since, I didn't have a car I could walk from train station to the property in about 15 to 20 minutes. I also could walk down to the docks for my whale watching cruise in 15 minutes. I had a great room, spacious and clean with all the amenities. The staff was friendly and accommodating. I would highly recommend it.
Stayed 2 nights in Mar 2024
Response from AG on 28 Mar 2024
Dear Melissa,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay at Imagine Beach Road. Our team strives to provide excellent service and comfortable accommodations for our guests. We look forward to welcoming you back on your next visit to Auckland!Best Regards,Team Imagine

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and felt high quality for an affordable price. The bathroom especially was spacious and very clean, and felt modern and new. Bed was comfy, the lighting was cozy, and staff were very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Team Imagine on 26 Mar 2024
Thank you for taking the time to rate us positively and leave a review. We are thrilled to hear that your stay with us was enjoyable. We are looking forward to the chance to welcome you back in the future.Best regards,The Team at Imagine Beach Road Auckland

10/10 Excellent

Alyx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kind Regards, Imagine Team on 27 Mar 2024
Hello Alyx,Thank you for your kind ratings on your recent stay. We hope to welcome you again in near future.

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, very quiet on 14th floor. Bathroom clean, shower pressure good. Staff pleasant. Only issue was when we wanted a room with total darkness the green light on the aircon lit up the room. Found aircon difficult to turn down and too noisy.
Stayed 1 night in Mar 2024
Response from ag on 25 Mar 2024
Dear Ray,Thank you for sharing your feedback about your stay. We're glad to hear that you found our hotel quiet and clean, with good shower pressure and pleasant staff. We apologize for the inconvenience caused by the green light from the air conditioning unit and the difficulty in adjusting it. Your comments will be noted for improvement. We appreciate your recommendation and hope to welcome you back for a better experience in the future.Best Regards,Team Imagine

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Imagine Beach Road is a perfect home base for a short stay in Auckland. Our large room was light-filled and quiet. The location is convenient to bus lines as well as the subway and ferry systems. Good restaurants and a grocery store are just a short walk away. I appreciated the 24-hour front desk service.
Stayed 3 nights in Mar 2024
Response from AG on 25 Mar 2024
Dear Virgina,Thank you for sharing your positive experience at Imagine Beach Road! We're delighted to hear that you enjoyed your large, light-filled, and quiet room, as well as our convenient location near transportation options, good restaurants, and a grocery store. Our 24-hour front desk service is always here to assist you. We look forward to welcoming you back for another great stay in Auckland! Best Regards, Team Imagine.

10/10 Excellent

TIANCHENG

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 16 nights in Feb 2024
Response from AG on 25 Mar 2024
Dear TianchengThank you for your feedback. We appreciate your positive comments and are glad to hear that you had a good experience with us. If you have any further comments or suggestions, please feel free to let us know. We look forward to welcoming you back in the future.Best Regards,Team Imagine

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Kind Regards, Imagine Team on 21 Mar 2024
Hello Moira,Thank you for choosing us for your recent stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to in the near future.

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything about the place looks and seems great. Room is lovely, modern, clean, secure. Shower is amazing etc. However it is so noisy. I called reception to explain that it would be too noisy for me to sleep and what is the sound. It is their internal air vents, but ring if I was concerned. She missed the point that is why I calling. The vent woke me at 3am, so not great..
Stayed 1 night in Mar 2024
Response from AG on 20 Mar 2024
Dear Michelle,Thank you for sharing your experience. We apologize for the inconvenience caused by the noisy air vents. Your feedback is valuable, and we will work to address this issue to ensure a more comfortable stay for our guests in the future. Best Regards, Team Imagine.

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfy beds. Great value. Nice shower.
Stayed 2 nights in Mar 2024
Response from ag on 19 Mar 2024
Thank you for your feedback, Gloria!We are delighted to hear that you had a fantastic experience at our hotel. Our team is dedicated to providing excellent service, and we're glad that you found them helpful, friendly, and accommodating. It's great to know that you enjoyed the great location, quietness, comfortable beds, and the nice shower. Your 5/5 rating means a lot to us, and we look forward to welcoming you back for another wonderful stay.Best Regards,Team Imagine

10/10 Excellent

Czarina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in downtown area, easy to walk anywhere.
Stayed 2 nights in Feb 2024
Response from ag on 18 Mar 2024
Dear Czariana,Thank you for sharing your feedback! We're delighted to hear that you found our hotel to be conveniently located in the downtown area, making it easy for you to walk to various attractions. We appreciate your positive comments and look forward to welcoming you back on your next visit.Best Regards,Team Imagine

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely renovated and a great room size compared to alot of Auckland accomodation. TV & aircon were a bit tricky to work out as the compendium wasnt working on the tv. Phone in the room didnt work so had to make a few trips to reception before we got it all sorted. If you want ice in your drinks, bring your own icecube tray as there is a little freezer but no trays. Great location, especially for Spark Arena!
Stayed 2 nights in Mar 2024
Response from ag on 18 Mar 2024
Dear Michelle,Thank you for your review! We're glad to hear that you appreciated the nicely renovated room and its size, and we apologize for any inconvenience regarding the TV, air conditioning, and phone issues. Your feedback is valuable to us, and we'll work on improving these aspects for a better experience. We're pleased that you found our location convenient, especially for events at Spark Arena. We look forward to welcoming you back and ensuring a more seamless stay next time. Best Regards, Team Imagine.

10/10 Excellent

Benjamin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place for our homebase during our magical vacation. The staff were so nice the whole time. Easy to walk to a ton of food options. Definitely would highly recommend this hotel. Not a big deal but if they had an ice machine this place would be perfect.
Stayed 8 nights in Mar 2024
Response from Kind Regards, Imagine Team on 17 Mar 2024
Hello Benjamin,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. However, we apologies for not having the ice machine and the inconvenience. We hope you’ll visit us again soon.

2/10 Terrible

Melissa

Stayed 1 night in Mar 2024
Response from ag on 18 Mar 2024
Dear Melissa,We appreciate your feedback and will use it to improve our services. If there are specific areas you would like us to focus on for improvement, please let us know.Best Regards, Team Imagine.

10/10 Excellent

BE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Good location, quiet, helpful staff.
Stayed 2 nights in Mar 2024
Response from Kind Regards, Imagine Team on 17 Mar 2024
Hello Be,Thank you very much for your excellent rating. We are thrilled to know that you had a great experience with us at Looking forward to welcoming you back soon!

10/10 Excellent

Nikki

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of our favourite spots to stay. Always really clean, quiet and such a great location! Staff are really helpful and friendly.
Stayed 2 nights in Mar 2024
Response from Team Imagine on 15 Mar 2024
Dear Nikki, Thank you for your positive feedback and rating. We're thrilled to hear that you enjoyed your time at Imagine Beach Road Auckland. We're looking forward to the chance to host you again in the future.Warm regards,The Team at Imagine Beach Road Auckland

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AG on 14 Mar 2024
Dear Peter,Thank you for the perfect rating! We're thrilled to know that you had a fantastic experience during your stay at Imagine Beach Road. If there's anything else we can do to make your next visit just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Team Imagine Beach Road

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decorated room and bathroom jusy like the pictures.
Stayed 1 night in Mar 2024
Response from Kind Regards, Imagine Team. on 12 Mar 2024
Hello Mandy,We appreciate you taking the time to share your recent experience with us. We're delighted that we were able to leave a positive impression on you. We look forward to welcoming you back soon.

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Value for money
Stayed 3 nights in Mar 2024
Response from Kind Regards Imagine Team on 12 Mar 2024
Hello Dwight,Thank you for leaving your feedback. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back soon.

6/10 Okay

Alice

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kind Regards Imagine Team on 12 Mar 2024
Dear Alice,Thank you for choosing us for Imagine Beach Road. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back .

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to Britomart for easy travel and the city. The room was clean and well appointed. The only slight thing was broken bottles in the drive next door however I checked out early so the staff hadn’t started. Would definitely recommend and would stay here again
Stayed 2 nights in Mar 2024
Response from AG on 10 Mar 2024
Dear KarenThank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed our excellent location close to Britomart, making travel around the city easy. It's great to know that your room was clean and well-appointed. We appreciate your understanding regarding the external situation with broken bottles, and we'll certainly keep an eye on such concerns.We truly value your recommendation and would be honored to welcome you back on your next visit to Auckland. If there's anything specific you'd like to highlight or suggest for an even better experience, please feel free to share.Best regards,Team Imagine Beach Road.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kind Regards, Imagine Team on 12 Mar 2024
Hello Evelyn,Thank you for five star ratings. We are glad to know that your recent stay was comfortable. We hope to see you again in future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early, and allowed us to check in early. Also let us have a late checkout! Beautiful rooms. Spacious big bathroom. Very affordable. We will be back again!
Stayed 1 night in Mar 2024
Response from AG on 9 Mar 2024
Dear Robert,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at Imagine Beach Road and that our team could accommodate your early check-in and late checkout requests. It's fantastic to know that you found the rooms beautiful, spacious, and the overall experience affordable. We look forward to welcoming you back again on your next visit. If there's anything specific you'd like to highlight or suggest for an even better experience, please feel free to share.Warm regards,Team Imagine Beach Road.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AG on 9 Mar 2024
Dear Janice,Thank you for taking the time to share your rating! We're delighted to see that you had a positive experience during your stay at Imagine Beach Road. If there are specific areas where we can improve and earn that extra star next time, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for an even better stay in the future.Best regards,Team Imagine Beach Road.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff always helpful and upbeat. I was quite worried when I got off the elevator on my floor and there were stains all over the carpet. But my room was lovely. Very clean, lovely bathroom, large enough. Trendy decor but comfortable and nice.
Stayed 2 nights in Mar 2024
Response from ag on 7 Mar 2024
Dear Jill,Thank you for choosing Imagine Beach Road and taking the time to share your experience. We're thrilled to hear that our front desk staff left a positive impression on you and that you enjoyed your lovely and comfortable room, complete with a clean and spacious bathroom.We appreciate your feedback about the carpet stains, and we'll ensure our housekeeping team addresses this promptly.We look forward to welcoming you back for another great stay.Best regards,Team Imagine Beach Road.

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AG on 8 Mar 2024
Dear LucaThank you so much for your excellent rating! We're thrilled to hear that you had a positive experience at Imagine Beach Road. If you have any specific comments or if there's anything else you'd like to share about your stay, we'd love to hear it.We hope to have the pleasure of welcoming you back in the future. Safe travels!Best regards,Team Imagine Beach Road.

10/10 Excellent

mitch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to Auckland, the property is downtown, close to everything, shopping, dining and the Spark Arena. rooms were very clean and well furnished. Staff were friendly and very helpful.Would recommend to anyone travelling to Auckland.
Stayed 6 nights in Feb 2024
Response from ag on 7 Mar 2024
Dear Mitch,Thank you for choosing Imagine Beach Road for your first trip to Auckland, and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our central downtown location, cleanliness, and well-furnished rooms.Your recommendation means a lot to us! If you have any specific highlights from your stay or if there's anything you'd like us to keep in mind for your next visit, please feel free to share.We look forward to welcoming you back whenever your travels bring you to Auckland.Best regards,Team Imagine Beach Road.

10/10 Excellent

Alisha, Hamilton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and tidy room / Recommend / bathroom was so clean / very cozy / connection Youtube and Netflix with my phone was best part / will stay next time 👍
Stayed 1 night in Mar 2024
Response from Aish on 6 Mar 2024
We appreciate your positive rating and review. It brings us great joy to know that your stay at our facility was enjoyable. We look forward to the chance to host you again in the future.Best regards,The Team at Imagine Beach Road Auckland

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and very convenient to the CBD. There were good dining options nearby and a Woolworth's grocery store. We didn't have a car, so it wasn't an issue for us, but parking would be a challenge for anyone with a car.
Stayed 3 nights in Feb 2024
Response from Kind Regards, Imagine Team on 6 Mar 2024
Hello Robert,Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your room and the easy location. We look forward to welcoming you back.

8/10 Good

Harlaine Bea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly. Rooms is clean
Stayed 1 night in Mar 2024
Response from Kind Regards, Imagine Team on 6 Mar 2024
Hello Bea,We appreciate you taking the time to share your recent experience with us. We are dedicated to delivering top-notch customer service, and we are delighted that your experience reflected our commitment. We look forward to welcoming you back soon.

4/10 Poor

Kerry

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room was beautiful to look at however the heatpump did not work. There was no windows to open and no fan. The heatpump only worked at freezing cold or not at all, its temp gauge seemed broken and it blasted cold air no matter what temperature it was set on and then turned off when it was very cold in the room until it became very hot and then it repeated the cycle.. we informed the staff and they said it just takes time to adjust..all night it never adjusted after multiple attempts of changing settings. Other guests said their heatpump was the same. It was a sleepless night due to the constant temperature changes andthe spund of the heatpump turning on and off over and over. It was a noisy heatppump as well.No point in paying for a hotel room you can't sleep in due to being uncomfortable. Informed staff next day and they weren't overly concerned at all. Staff not good at responding to emails. Aesthetically though it was great to look at and seemed clean, just a n awful nights stay overall due to lack of sleep and discomfort.
Stayed 1 night in Mar 2024
Response from AG on 7 Mar 2024
Dear Kerry,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the heat pump in your room. It's disheartening to hear about the sleepless night and discomfort you endured.Your feedback has been shared with our maintenance team, and we will investigate and address the issues with the heat pump to ensure it is working efficiently. We also apologize for any shortcomings in our staff's response and will use your comments to improve our service.We appreciate your patience and understanding. If there's anything more we can do to make amends or if you have further details to share, please feel free to contact us directly.We hope to have another opportunity to provide you with a better experience in the future.Best regards,Team Imagine Beach Road.