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Reviews of Auburn Lodge Near University

2 out of 5
Auburn Lodge Near University
2145 S College St, Auburn, AL

Reviews

6.8
Rating 10 - Excellent. 149 out of 578 reviews" "
Rating 8 - Good. 170 out of 578 reviews" "
Rating 6 - Okay. 88 out of 578 reviews" "
Rating 4 - Poor. 77 out of 578 reviews" "
Rating 2 - Terrible. 94 out of 578 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Emily

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very clean hotel!
Stayed 1 night in May 2024
Response from manager on 5 May 2024
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

6/10 Okay

Jakaila

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from manager on 23 Apr 2024
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

2/10 Terrible

Shannon, Duluth

Business traveller
Disliked: Amenities
Roaches and knats, toilet did not flush.
Stayed 1 night in Apr 2024
Response from manager on 15 Apr 2024
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.we have a company that sprays our property monthly and there isn't a place in the south that is completely free of a gnat or roach every now and then .also we sent our employee to fix your toilet and you refused to allow them in room even after we called you and told you they were coming to your room to fix .

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a short stay - access to Interstate, but quiet, newly renovated and very clean and comfortable. Met our needs perfectly!!
Stayed 2 nights in Mar 2024
Response from manager on 18 Mar 2024
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice for value stay. Renovations are tremendous. Rooms very clean and nicely appointed.
Stayed 1 night in Mar 2024
Response from manager on 18 Mar 2024
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

2/10 Terrible

Katarrius

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Runny toilet, loitering, etc.
Stayed 1 night in Mar 2024
Response from manager on 4 Mar 2024
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

4/10 Poor

Sandy

Liked: Staff & service
Disliked: Amenities
The maid service was absolutely terrible!!! Unbelievable! Other staff were wonderful!
Stayed 3 nights in Feb 2024
Response from manager on 4 Mar 2024
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

4/10 Poor

Myumia

Stayed 2 nights in Feb 2024
Response from manager on 27 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior stay we apologize for not meeting your expectations the first time

10/10 Excellent

Oswald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and parking.
Stayed 3 nights in Feb 2024
Response from manager on 26 Feb 2024
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good room for the price.
Stayed 1 night in Feb 2024
Response from manager on 19 Feb 2024
Thank you for your review

10/10 Excellent

Carianne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room
Stayed 1 night in Feb 2024
Response from manager on 16 Feb 2024
Thank you for your review

8/10 Good

Robert

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and clean so a good choice
Stayed 1 night in Feb 2024
Response from manager on 7 Feb 2024
Thank you

10/10 Excellent

Lindsey

Stayed 2 nights in Feb 2024
Response from manager on 6 Feb 2024
Thank you for the review

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lady at the desk.
Stayed 1 night in Jan 2024
Response from manager on 31 Jan 2024
Thank you for the review

8/10 Good

Kaylee

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from manager on 24 Jan 2024
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a quick one day stay. The room was clean and the bed was very comfortable.
Stayed 1 night in Jan 2024
Response from manager on 16 Jan 2024
Thank you for your review we appreciate your business

10/10 Excellent

allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from manager on 10 Jan 2024
thank you we do appreciate your review

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leaking roof, black curly hair and no breakfast
Reserved a ground floor room and was given a second floor room. Bath tub had curly black hairs. New remolded hotel...has a leaking roof over bed in room 207. Water hit me in the face ans woke me up. "CONTINENTAL breakfast" advertised. 40 minutes after it began they ran out of food, because they have long term stayers. Refused to put out more food. 3 mini muffins left and stale cereal. My husband ctackes a crown on something in the raisanbran. When i spoked to the manager she refused to help me with a refund, told me they dont put out much food and if they run out they run out (with 2 1/2 hours of breakfast time left). She went so far as to condescendingly dismiss me while i was speaking because she didnt want to hear my problems.
Stayed 1 night in Jan 2024
Response from manager on 11 Jan 2024
Thank you

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from manager on 31 Jan 2024
Thank you for the review

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from manager on 12 Dec 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 Excellent

Hailee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from manager on 11 Dec 2023
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from manager on 11 Dec 2023
Thank you

10/10 Excellent

Michelle or David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady upfront was super sweet and friendly.
Stayed 1 night in Nov 2023
Response from manager on 7 Dec 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice. Enjoyed my stay and was pet friendly.
Stayed 1 night in Dec 2023
Response from manager on 7 Dec 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 Excellent

Josilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating!!!! Thank you!!!
Stayed 1 night in Nov 2023
Response from manager on 6 Dec 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to I85
Stayed 2 nights in Nov 2023
Response from manager on 4 Dec 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

8/10 Good

Alex

Stayed 2 nights in Nov 2023
Response from manager on 21 Dec 2023
Thank you

10/10 Excellent

Perri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from manager on 1 Dec 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

4/10 Poor

adrianna

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
there was roaches everywhere in the room. when we first walked in it smelled like rotten food and cigarettes. we had to run to walmart to purchase Lysol and clorox wipes to clean the room.
Stayed 2 nights in Nov 2023
Response from manager on 28 Nov 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, but after investigating your statement about this room WE FOUND NO ISSUES of anything you said being true (false info was not called for) ..as other guest within the hotel the same date and time you were here all post totally positive reviews about our location ,room quality,staff,value.

10/10 Excellent

WINTER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from manager on 28 Nov 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were as advertised; the staff was friendly and attentive; and the overall stay was very pleasant.
Stayed 5 nights in Nov 2023
Response from manager on 28 Nov 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 Excellent

Timothy, Red Level

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and updated
Stayed 2 nights in Nov 2023
Response from manager on 20 Nov 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean and Quiet
Football weekend in Auburn. No-frills motel style accommodation was clean and quiet. Good value.
Stayed 2 nights in Nov 2023
Response from manager on 20 Nov 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Older style hotel but the rooms are updated and everything was spotless. Will be staying again.
Stayed 1 night in Nov 2023
Response from manager on 20 Nov 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 Excellent

Laith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a great price.
Response from manager on 19 Nov 2023
THANK YOU

10/10 Excellent

Sharon

Stayed 1 night in Nov 2023
Response from manager on 8 Dec 2023
Thank you

8/10 Good

Jusn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from manager on 16 Nov 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight trip
Front desk was super nice and room was clean! Bed slept great!
Stayed 1 night in Nov 2023
Response from manager on 6 Nov 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from manager on 3 Nov 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us. We apologize we did not hold up to your standards

2/10 Terrible

Grant

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from manager on 3 Nov 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us. We apologize if we were not to your standards

8/10 Good

Katherine

Stayed 2 nights in Oct 2023
Response from manager on 2 Nov 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 Excellent

Staci P

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for after the auburn game!
Stayed 1 night in Oct 2023
Response from manager on 31 Oct 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auburn Visuit
When I checked in I was given my keycard I went to the room, used the keycard and the room was occupied. The woman at the front desk was great and asked for me to come back in an hour. I did the room was ready! I was told the manager would reach out to me the next day which never happened. The TV in the room did not work all weekend there was no remote when we got there. The staff tried to get a remote that worked but that was unsuccessful
Stayed 2 nights in Oct 2023
Response from manager on 31 Oct 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us. I apologize for not reaching out to you for I had an emergency but after reviewing your way of booking i am unable to give credit .

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from manager on 30 Oct 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Game day
Was in town for a ballgame. The room was very clean and nice could have had one more set of towels there was only 2 and there was three of us. The only bad thing was the park lot got loud late at night with young kid pregame partying being it's a motel.
Stayed 1 night in Oct 2023
Response from manager on 30 Oct 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

8/10 Good

Michelle

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from manager on 31 Oct 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on 31 Oct 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Sleep was terrible
The hotel and staff were excellent. The problem was the bed. The frame was evidently made of aluminum, everytime you moved it would make a clunking noise. Also room was not cool enough, like there was a control on it. We prefer to have it cool when we sleep. Rm 112
Stayed 1 night in Oct 2023
Response from manager on 28 Oct 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us. We apologize we were not able to please .

10/10 Excellent

Amy

Stayed 1 night in Oct 2023
Response from manager on 16 Nov 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

2/10 Terrible

Mary Martha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from manager on 24 Oct 2023
I am sorry you felt the need to give a bad review after our emailing about your missing jacket and after us reviewing the camera I did not view anyone going into your room 112 between your departure and entry of my frontdesk associate going in to get the item (dress that was covered in a bag) when you calledYou may need to check all luggage and possibly the vehicle , your jacket was not taken by any of my staff .we do not employee anyone who are not truthful.