"We had a lovely stay and the hotel is gorgeous. We loved the old style bar and the decor in the rooms. There were, however, a few flaws which would be worth mentioning considering it is not a cheap hotel. Firstly, there was only one person on reception so we were queuing for a while to check in / out and there was no visible key drop. Secondly, throughout the hotel we noticed unfinished repairs and things that needed fixing such as toilet roll holder falling off the wall and a wall on the staircase covered in filler that hadn't been concealed. We booked separately as 3 couples and all three of our rooms was different and didn’t accurately reflect the prices we each paid, for example, our room cost the same as our friends but was significantly bigger with better views. Lastly, the breakfast service was really poor. We were in the breakfast room for an hour and we had to wait about 20 minutes for coffee and toast then the breakfast came and our friends coffee did not come until we were almost finished with the breakfast and their toast did not come until we had all finished breakfast so was not eaten. Staff never checked that we all had cutlery or crockery so we did have to ask a few times for an extra set of cutlery and a cup and saucer. The service was very slow and the food was average which is disappointing for £19.95 per person. Overall, we enjoyed our stay there and our day in Lincoln and would like to stay there again if we got a good deal price and we loved the room."
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