Exterior
Check availability

Reviews of A1 Hotel and Resort

3.5 out of 5
A1 Hotel and Resort
Burka, off Ndorobo Road, Arusha

Reviews

6.8
Rating 10 - Excellent. 1 out of 13 reviews" "
Rating 8 - Good. 6 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 2 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast was horrible
Stayed 2 nights in Oct 2022
Response from Hotel Manager on 21 Oct 2022
It is with great sorry that we did not meet your expectations this time. We have noted your comment for action and that next time we kindly request you to try us again so we may enhance your experience.

4/10 Poor

lior

Stayed 1 night in Aug 2022
Response from Felix D on 2 Sept 2022
Thank you for the rating however we will be more than glad to hear from your end how we may improve our services to meet your expectations.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st i was a late arrival due to unforseen driving circumstances. Once i arrived the receptionist was asleep, the reservation details were not available or accessible by the receptionist, i was given my room nonetheless, the wifi in my room did not work, the remote for the heat and AC was not in the room it had to be delivered by front desk receptionist, no wash clothes were set up in the room as well. Otherwise, the people were polite and friendly and hospitable. The breakfast was fair. I liked the hotel and setting as well. The executive cottage was very nice. I would gladly return and recommend it to others. However my lady suggested that they aren't up to standard of a 5 ☆ hotel. I'm not sure which level they claim to be rated as.
Stayed 2 nights in Jun 2022
Response from Daniel F on 6 Aug 2023
We are 5 star hotel in the outskate of Arusha and the most closest hotel from Arusha Airport as you may have seen.We are deighted to read from your end and the feedback therein.We have noted the irruegularities during your checkin in the comment and which is a history today. We have done a lot of adjustements to address your comments and if you should try us today you wil realise facelifts in all areas from reception, to guest arrival information, melas, wifi, cleanliness, ambiance etc..We are greatly proud of you as our customer in that you are looking forward to staying with us again.Our door is wide open waiting for you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Charge.
Everything was good until it was time to leave. I prepaid my booking through Hotels.com but the hotel made me pay again or they wouldn’t let me leave and they said Hotels.com didn’t pay them. This is the second time this had happened to me.
Stayed 1 night in Dec 2020
Response from Daniel F on 6 Aug 2023
We are greatly sorry that this bad experience happened to you.As a follow up to enhance your experience and once we have managed to make a contact through email, please get assured that we we willextend some form of cost reductionas a compensation for your next stay.Looking forward to your stay with us again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
good location comfortable stay courteous staff good food
Stayed 1 night in Jul 2019
Response from Daniel F on 6 Aug 2023
Thank you for the review.Come and stay with us again to review more

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from josiah on 30 Nov 2018
thanks and welcome

8/10 Good

Yael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Daniel F on 5 Aug 2023
We are greatly delighted of receiving your review. We are striving to make sure all our customers are satisfied with te services we offer however without your feedback we might miss the target.It is our intention to serve you agin in the future and get higher rating :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Daniel F on 6 Aug 2023
What a wonderful great review.We are delighted to hear from you more when you stay with us gain

8/10 Good

Çarlos, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were nice and friendly. Good location and breakfast.
Stayed 1 night in Aug 2018
Response from general manager on 8 Aug 2018
thank you. was nice hosting you. welcome back again

8/10 Good

Björn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place. Bad food.
It’s a very clean and modern hotel. The staff is very friendly, helpful and nice. The big BUT is the food. Every meal we had we heard the microwave run. The food was dry, not very tasty and far from exciting. If they hire a chef that doesn’t use the microwave for every meal, this is a great place to stay.
Response from josiah on 17 May 2018
thank you. we shall improve on our meals

8/10 Good

Björn

Liked: Property conditions & facilities, room comfort
Response from Daniel F on 6 Aug 2023
Thank you for the great review

8/10 Good

uchida, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフ、清潔感良かったです。
タンザニアでは安宿ばかりで最終日に泊まった事も有るかもしれませんがスタッフ、設備、清潔感問題無かったです。 但し、市内から離れているのでホテル外にはタクシーを呼ばなければいけません。 それからグーグルマップが間違っている可能性も有ります。タクシーの運転手も何箇所か行き来した後、ホテルに電話して場所確認してました。
Stayed 1 night in Feb 2018