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JEN Hong Kong by Shangri-La

4.0 star property
Travelers can take in Victoria Harbour views while savoring authentic Malaysian dishes at this stylish hotel that puts comfort and convenience first

Choose dates to view prices

JEN Hong Kong by Shangri-La, near Victoria Harbour, is a convenient base for exploring. Enjoy Malaysian specialties at Cafe Malacca, dry cleaning services, express check-out, and a 24-hour gym. High-speed WiFi and multilingual staff help visitors make the most of nearby Soho.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
The current price is AU$184
includes taxes & fees
1 June - 2 June
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About this property

JEN Hong Kong by Shangri-La

  • Upscale hotel near Victoria Harbour
  • Located close to Hong Kong - Macau Ferry Terminal and Soho, JEN Hong Kong by Shangri-La provides a coffee shop/cafe, dry cleaning/laundry services and a bar. The on-site Malaysian cuisine restaurant, Cafe Malacca, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour gym and a business centre.
  • Additional perks include:
    • A seasonal outdoor pool
    • Limo/town car service, buffet breakfast (surcharge) and express check-out
    • Express check-in, tour/ticket information and a front desk safe
    • Concierge services, a 24-hour front desk and a TV in reception
    • Guest reviews speak highly of the helpful staff and location
  • Room features
  • All 283 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
  • More amenities include:
    • Bathrooms with showers and hairdryers
    • LCD TVs with premium channels
    • Fridges, coffee/tea makers and daily housekeeping

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Disposable plastic tableware and other plastic products are available at the front desk (surcharge).

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately HKD 238 for adults and from HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to August
Pool access available from 7:00 AM to 8:00 PM
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Frequently asked questions

Does JEN Hong Kong by Shangri-La have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:00 AM to 8:00 PM.

How much does it cost to stay at JEN Hong Kong by Shangri-La?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on 1 June 2026 start from AU$184, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Hong Kong by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Hong Kong by Shangri-La?

Limited spots are available.

What time is check-in at JEN Hong Kong by Shangri-La?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at JEN Hong Kong by Shangri-La?

Checkout is at noon.

Where is JEN Hong Kong by Shangri-La located?

Located in Central & Western District, this hotel is within 2 mi (3 km) of Victoria Harbour, Hong Kong - Macau Ferry Terminal and Soho. Lan Kwai Fong and Hong Kong Convention and Exhibition Centre are also within 3 mi (5 km). Shek Tong Tsui Terminus Tram Stop and Whitty Street Depot Tram Stop are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 524 out of 1000 reviews
Rating 8 - Good. 354 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and comfy bed, quiet and convenient location
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff, high quality service for the price
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Chau Lin

Liked: Staff & service
Staffs very helpful
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
Location and Staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

king man

Liked: Cleanliness, property conditions & facilities
Clean room Helpful reception staff
Stayed 6 nights in Oct 2025
Verified

6/10 Okay

Dan

Liked: Cleanliness
Good firm mattress, house keeping staff excellent, great location for authentic HK food around the hotel, and within walking distance to hiking trails, 2 minutes to MTR station.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

HAO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, friendly staff.
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Tetiwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to metro station and plenty of dining options. Staff were professional and friendly.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Helena

Liked: Cleanliness, amenities
Staff are courteous and efficient. Room was a bit outdated, but they are undergoing renovations. Hope that when we visit next time, it will be fully upgraded with new renovation.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was undergoing renovations, so some amenities were not available, but staff were helpful and friendly, room was spacious for Hong Kong and comfortable. Would come again.
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Siu Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Good food. Good service and Good house keeping service. I will be
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Harshal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location to the MRT (less than 1 min walk)
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Andrew Hamilton

Liked: Cleanliness, amenities, property conditions & facilities
Great stay near Victoria tram way and harbor cruise Restaurant were very attentive Door staff were more than ready to help with wheelchair Great harbor view no other entertainment required
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, the area is right next to a train station and it was super convenient to get around! Food options around were great too.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, within a quiet neighbourhood with good accessibility
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Chuck

Great location!
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Nice spacious rooms.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Lara

Liked: Cleanliness, staff & service
Really friendly reception person. Room was clean and had all we needed. Excellent buffet breakfast with great selection and nice area to eat in with great outdoor light. Really friendly staff. Unfortunately pool is closed, temporary gym set up in a room was helpful.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near mtr. Good food options nearby.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, lots of eateries, stuff is good.
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Anup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Excellent location. Great amenities. good views. Comfortable room. Close to metro and tram station. Groceries and mom and pop restaurants closeby.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my tourism visit from the US. Great location and nice area. Had an easy time with everything and the room was clean and comfortable.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

It's amazing, we were upgraded to a high-level with harbour view.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Jen hotel! It was very clean, accessible, and the entire staff are really nice and helpful, especially our room attendant Fei Fei!