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"Excellent, helpful and courteous staff. Great amenities at a very reasonable price in the center of Arusha. Staff was very helpful in facilitating transportation. Great cafe and multiple options 2 ATMs. Multiple opportunities to book adventures within the building. Cannot recommend highly enough. "

"Amazing staff! Very comfortable rooms. Good restaurant with 24hr menu.Close to airport with complimentary shuttle. Will stay every time I have an early flight out of JRO. Thanks to all the staff! They’re the best! "

"Was Great stay!"

"Yes"

"Really nice and clean hotel "

"Really nice property to relax in. Rooms were clean and spacious. It was fun to see the monkeys outside."

"I stayed here on three separate nights and enjoyed my stay. The front desk was helpful arranging transportation to and from the airport, were extremely friendly and welcoming! The property grounds are well-maintained and the restaurant has vegetarian options as well. I’d definitely stay here again on my next visit to Tanzania!"

"Our stay at Gran Meliá Arusha was simply outstanding and far exceeded everything we could have imagined. From the very first moment, the hotel impressed us with its elegance, tranquility, and breathtaking natural setting. We were lucky to stay in a room with stunning views of Mount Meru, waking up every morning to an absolutely magical landscape. The infinity pool is spectacular, perfectly integrated into the surroundings and ideal for relaxing after a day of adventures. The gardens are lush, impeccably maintained, and simply beautiful, creating a peaceful oasis that makes you forget the outside world. But what truly made our experience extraordinary was the exceptional level of personalized service, especially from Daniel Ramos, Guest Experience Manager. His dedication went far beyond what anyone could expect. When I lost a personal object that seemed almost impossible to recover, Daniel did not stop until he found it. His effort, persistence, and genuine care turned a stressful situation into a story with a perfect ending. This level of attention and humanity is rare to find and made us feel truly valued as guests. Gran Meliá Arusha is not just a luxury hotel with stunning facilities—it is a place where people truly make the difference. We will forever be grateful for this unforgettable experience and we cannot recommend this hotel highly enough. We will definitely return. "

"Staff was attentive and warm/friendly. The service and food were both excellent. The room was clean, beautiful, and comfortable. I would highly recommend this hotel! "