Arsta Slott Tours and Activities

First, it’s not a 5 star hotel according to our US standards. The beds are very uncomfortable, looks like foam only, super soft and sinking. We reserved a mini suite on Expedia,, and according to the Expedia website picture and description, the the mini suite was suppose to have a large door that opens to balcony. Our room had sealed windows, no door or balcony. The air condition didn’t work properly and it was pretty warm in the room, so between the super uncomfortable bed and stuffy hot room., we got no sleep for 2 tonight’s. We asked from the front desk to change our room to the proper mini suite with balcony, but they said that they don’t have any. We called Expedia to complain and said that we are leaving the hotel. A few minutes later, the front desk called us to say that they “found” a room for us. They moved us to the new room with balcony in the middle of the day. we missed our planned tours because all the main attractions are closed by 5pm. Our new room ended up being a handicap room with special equipment in the bathroom, very uncomfortable shower and steel railing around the toilet, which made it very uncomfortable for us. At that point we had nowhere to go and we decided to stay because it was the end of the day and we had only two more nights left in Stockholm. The bed was even worse than in the previous room and I couldn’t walk the next day because of excruciating back pain. This hotel is in good location, but we had a horrible stay.

Really enjoyed my stay at the hotel. Some small changes could have made big difference, such as no on in the front to help with luggages, and they have at some stairs to get to the reception. Also There is no AC, on fan at night sometimes it got hard to breath. Other than that, i loved the design, location was great, staff was very helpful.

Wonderful staff, many positive memories of this hotel. Highly recommend.